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Here you'll find answers to your questions round the clock.

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Where is my parcel?

We give each parcel its own parcel number. On the basis of this number you can track the progress of your parcel in parcel tracking, and if necessary arrange for delivery on a different day or to a different location.

When will my parcel be delivered?

Domestic parcels are expected to be delivered within two working days of the order being collected from the sender. In the case of international parcels, the delivery time depends on the country of destination. You will find all the information about your parcel through the parcel tracking. For business customers, the delivery times for international parcels are displayed in our Delivery-time calculator.

How can I change the place or day of delivery?

As the consignee, you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. You normally receive an email with the parcel number. If we have not located you at home, you will also find the parcel number on the parcel notification card which we leave in your letterbox. In the parcel tracking function, four redirection options are available to you, e.g. you can choose a safe place for delivery, redirect your parcel to a Pickup parcelshop of your choice or change the day or address of delivery. Not all redirections are available for all types of parcels (for example, redirection to a Pickup parcelshop is not possible if the parcel requires identification of the recipient upon delivery - i.e. ID check service).

Where do I find the parcel number?

As an online shipper you will find the parcel number in the order archive and in the confirmation of order in your mailbox. If you have purchased the parcel label on the website or at a Pickup parcelshop, you will find the parcel number on the receipt which is issued. As the consignee, for each shipment you will normally receive an email with the parcel number. If we failed to locate you at home when the delivery was made, you will also find the parcel number on the parcel notification card we leave in your letterbox. You can also obtain the parcel number from your sender.

Where can I find a Pickup parcelshop?

Our Pickup parcelshop finder will enable you to find the Pickup parcelshop in your area. You can redirect your parcel to your favourite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.