Security at DPD.

Security at DPD.

We regret that there are repeated illegal attempts to misuse the DPD brand in order to defraud third parties. Here you will learn the main details about current risks relating to the Internet and email, and how you can protect yourself against them. 

Please note:

DPD accepts no liability for damage which arises from the unauthorised use of our name or brand. This applies in particular to demands for payment which are made with fraudulent intentions.

If you wish to ask a question or provide information you can contact us directly at any time.

Your parcels are in the right hands

Shipping service with DPD Slovenia is not only fast, reliable and professional, but thanks to the AEO certificate conformation also very safe. We take your packages with a maximum level of responsibility, because our processes offer security for all – our clients, our employees and our international network.

DPD Slovenia received the AEO certificate - a status of safe and reliable international business partner

In March 2013 DPD Slovenia made a step forward and became a more competitive company in the field of logistics. We received the AEO certificate - the certificate gave us a status of authorized economic operator for customs simplification / protection and security. Our company needed to meet certain conditions that are necessary to get this status. These conditions are precisely examined and conferred by Customs Administration of the Republic of Slovenia. The AEO certificate is valid in the EU Member States and shows DPD’s credibility.

This certificate will reduce logistic delays and administrative costs. Because of the reduced surveillance packages, transported by DPD, can now go through customs more quickly and efficiently.  In the case of revision DPD packages have priority over other packages and that results in lower costs and higher time efficiency, which is definitely one of the advantages for our customers.


We inform all customers and business partners to pay attention to false notifications allegedly sent by DPD Slovenia. The latter are asking for payment of COD amount  for a parcel that does not exist.

For this reason, we would like to remind you that DPD Slovenia does NOT send messages requesting payment of the COD amount for a parcel that does not exist.

The fraud takes place in such a way that the individual receives a notification via e-mail that a parcel is waiting for him, for which the COD amount of € 100 must be paid, and the parcel will be delivered after the payment has been made. As a bait and for the sake of authenticity, the message states who the sender is and that it is a parcel worth € 250. The text in the message is in English, which indicates that they are probably foreign fraudsters.

The link provided in the email redirects us to a website where fraudsters can access the data and money of fraud victims. At the same time, there is a risk of additional misuse of payment cards if the victim actually enters the data. However, a person will not receive a parcel worth € 250.

If you receive such a notification, delete it immediately and do not fall prey to the said scam. Also, do not reply to a received message.

We urge you to provide us with screenshots and URL links so that we can pass them on and prevent fraudsters (reporting to SI-CERT and the Police).

If you have already made a payment, we suggest that you call the phone number listed on the payment card as soon as possible and say that you have been the victim of fraud, as there is a possibility of further misuse of your payment card. It is safest to immediately block the card and request the issuance of a new one and advertise the amount you have paid. Also report the fraud to the Police (the nearest police station).

Thank you for your understanding and we hope that together we will stop the deception that can cause enormous damage to many!

Your DPD

SECURITY NOTICE: False notifications sent on behalf of DPD

Please be aware of false notices that require you to change your passwords.

DPD does not send e-mails to its customers to simplify passwords and is not responsible for such messages.

Such fake messages can contain viruses and are usually "ransomware" attacks.

The purpose of sending such e-mails is to attempt to "hack" into the information system of companies and individuals and consequently to obtain financial benefits.

Thank you for your understanding!

Your DPD


Please pay attention to whom you hand over the parcels to.

Our drivers have DPD identification cards and are equipped with scanners for scanning parcels. Hand over the parcels to drivers who make regular pick-ups.

If an unknown driver shows up or in case of doubt, please call our customer service at tel. no. 01 513 23 00 - orders.

Thank you for your understanding!