Spoštovani,

obvestiti Vas moramo, da bo zaradi izrednih vremenskih razmer na naših cestah prihajalo do zamud pri dostavi in prevzemu pošiljk. Že v narej se Vam iskreno opravičujemo za nastale nevšečnosti.

Vaš DPD

Spoštovane stranke,

zaradi neugodnih vremenskih razmer bo danes otežkočena dostava in prevzem paketov na širšem območju Dolenjske, Notranjske in Primorja.

Še posebno je problematična dostava in prevzem paketov za območje Primorske saj je avtocestna povezava zaprta na relaciji Postojna – Senožeče.

Paketi bodo dostavljeni in prevzeti takoj, ko bodo to dopuščale vremenske razmere.

Hvala za razumevanje!

Vaš DPD

Zaradi spremenjene zakonodaje in posledičnih administrativnih ukrepov, ki jih je sprejela Republika Poljska na področju prevoza t.i. občutljivega blaga, velja od 3.7.2017 v DPD sistemu prepoved prevoza pošiljk v/iz POLJSKE, LITVE, LATVIJE in ESTONIJE za naslednje vrste blaga:

- motorna goriva in njihovi derivati,

- dodatki za gorivo,

- goriva za ogrevanje,

- maziva,

- olja za menjalnike,

- rastlinska olja, ki se lahko uporabljajo kot dodatki za gorivo,

- sredstva proti zmrzovanju na osnovi etilnega alkohola,

- sredstva za odmrzovanje,

- razredčila

- topila in razredčila,

- denaturirani etilni alkohol

- sušeni tobak

Prosimo vas, da prepoved pošiljanja zgoraj omenjenega blaga upoštevate, saj lahko v primeru neupoštevanja navodil nastanejo dodatni stroški.

Za vse dodatne informacije smo vam na voljo na naši tel. številki 01 513 23 00.

Ugodno iz naslanjača

Z mesecem decembrom smo v DPD Slovenija začeli z novim projektom, pri katerem sodelujemo s trgovino E. Leclerc. Trgovina E. Leclerc svojim strankam že od leta 2014 ponuja možnost nakupa izdelkov preko njihove spletne trgovine, ki se imenuje E. Leclerc Drive. Da bi povečali krog strank in pridobili nove kupce so se odločili, da bodo strankam nudili tudi možnost dostave nakupa. Tako so dolge vrste pred blagajno in zasedeni parkirni prostori pred nakupovalnimi središči preteklost. Od nakupa vas zdaj loči samo klik, vse skupaj pa lahko opravite kar iz naslanjača, saj za dostavo poskrbimo mi. Udobno in ugodno.

Opravite nakup v spletni trgovini E. Leclerc Drive in izbirajte med več kot 10.000 izdelki. Izbrane izdelke vam do vrat pripeljemo mi!

E. Leclerc Drive: http://www.leclercdrive.si/

Obveščamo vas, da je družba DPD, kurirska in paketna distribucija, d.o.o. dne 1.1.2017 sprejela prenovljeno besedilo Splošnih pogojev poslovanja za odpremo paketov:  DPD CLASSIC EUROPE IN CLASSIC SHOP.

Ljubljana, 3.1.2017

DPD, kurirska in paketna distribucija, d.o.o.

DPDgroup je kot prvi dobil dovoljenje, da paket na cilj dostavi z dronom. To se je zgodilo po več kot dveh letih preizkusov in testov, storitev pa bodo lahko izvajali na 15 km dolgi komercialni liniji na jugu Francije. Dron bo tako enkrat tedensko potoval na relaciji Saint – Maxim – La – Saint Beume – Pourries, v južnem delu Francije. Dosegel bo nekaj precej oddaljenih in težko dostopnih področij. Takšna dostava predstavlja nov način dostave paketov na odročne in oddaljene kraje. Dron bo prav prišel predvsem v situacijah, ko je dostava zaradi neugodnih vremenskih razmer oz njihov posledic, po cesti otežena ali nemogoča.

Kot veste je DPDgroup junija leta 2014 sodelovalo z Atechsys, da bi izdelali dron in ga testirali. Po številnih testih in več kot 600 urami opravljenih letov, je septembra 2015 DPDgroup opravil preizkusil in na razdalji 14 km prenesel približno 1,5 kg težak paket. Testi, ki so bili opravljeni so zajemali predvsem popotovanje drona na lokacije, ki so težje dosegljive – gore, otoki, ruralna področja. In sedaj, po dolgotrajnem procesu, je vse pripravljeno za tovrstno dostavo.

Spoštovani,

V zadnjih dneh so se pojavila SMS sporočila s katerimi se prejemnike teh obvestil obvešča, da morajo za pošiljko plačati določen znesek in da je pošiljka že nekaj dni v DPD-ju.

Obveščamo vas, da DPD d.o.o. ni pošiljatelj teh SMS sporočil.

Primer SMS sporočila:

Prosimo da placate posiljko No1ZWW99327990622777 skupna cena je 69.00 EUR. Posiljka ze 6 dni se nahaja v kurirski sluzbi DPD, tel. +386-1-513-2300

Ne pozabite:

DPD od prejemnikov paketov nikoli ne zahteva vnaprejšnjih plačil v povezavi z dostavo blaga!

Za edino izjemo gre takrat, ko DPD sprejema plačila v primeru plačila pošiljke po povzetju (COD). V primeru takšnih pošiljk pa se plačilo opravi izrecno v dejanskem času dostave blaga in nikakor ne v naprej.

Poleg tega DPD nikoli ne poizveduje - niti v pisni obliki oz po telefonu – po podatkih, kot so številke PIN, gesla, podatki o kreditni kartici ali podobnih informacijah.

Če ste se srečali s takšnimi poskusi goljufije, priporočamo, da nemudoma podate  prijavo policiji oz javnemu tožilstvu, tako da bo mogoče preprečiti nadaljnja kazniva dejanja.

Če ste v dvomih, vam bo DPD z veseljem pomagal. Prosimo pokličite naslednjo številko:

+386(0)1 513 23 00

Prosimo, upoštevajte:

DPD ne prevzema nobene odgovornosti za škodo, povzročeno zaradi neupravičene uporabe blagovne znamke DPD oz. kakršno koli goljufivo dejanje povzročeno v tej zvezi.

Upamo, da bo to obvestilo pripomoglo k temu, da ne boste postali žrtev goljufije.

Vaš DPD

Obveščamo vas, da je družba DPD, kurirska in paketna distribucija, d.o.o. dne 23.6.2016 sprejela prenovljeno besedilo Splošnih pogojev poslovanja za odpremo paketov: DPD CLASSIC, ki v celoti nadomešča Splošne pogoje poslovanja za odpremo paketov: DPD CLASSIC z dne 01.09.2014.

Prav tako so bili izdani Splošni pogoji izvajalca storitev za storitvi "CLASSIC EUROPE" in CLASSIC SHOP" v izbranih državah. Navedeni splošni pogoji veljajo za naročnike, ki so pravne osebe in pošiljajo pakete v naslednje države: Avstrija, Belorusija, Belgija, Bosna in Hercegovina, Bolgarija, Hrvaška, Češka, Danska, Estonija, Finska, "Francija (Chronopost)", "Francija (DPD)", Nemčija, Grčija, Madžarska, Irska, Italija, Latvija, Litva, Luksemburg, Nizozemska, Norveška, Poljska, Portugalska, Romunija, Rusija, Srbija, Slovaška, Španija, Švedska, Švica, Turčija, Ukrajina, Velika Britanija. Vsakokrat veljaven seznam držav je objavljen na spletni strani www.dpd.si .

»Splošni pogoji poslovanja za odpremo paketov: DPD CLASSIC« in »Splošni pogoji izvajalca storitev za storitvi "CLASSIC EUROPE" in CLASSIC SHOP" v izbranih državah« so objavljeni na spletni strani družbe DPD, kurirska in paketna distribucija, d.o.o. – www.dpd.si ter dostopni na sedežu družbe in depojih družbe DPD, kurirska in paketna distribucija, d.o.o. in se uporabljajo od 01.07.2016.

Za vse obstoječe stranke, ki so pakete pošiljale že pred 1.7.2016 veljajo stari pogoji še do 31.7.2016.

Od 1.8.2016 dalje veljajo zgoraj omenjeni pogoji poslovanja za vse stranke.

Ljubljana, 23.6.2016

DPD, kurirska in paketna distribucija, d.o.o.

Sporočamo, da je program za kreiranje nalepk Weblabel ponovno polno funkcionalen. Za morebitne nevšečnosti se Vam opravičujemo. Hvala za razumevanje. 

Lep pozdrav, Vaš DPD. 

Spoštovane stranke,

Obveščamo vas, da je družba DPD, kurirska in paketna distribucija, d.o.o. dne 17.07.2014 sprejela prenovljeno besedilo Splošnih pogojev poslovanja za odpremo paketov: DPD CLASSIC, ki v celoti nadomešča Splošne pogoje poslovanja za odpremo paketov: DPD CLASSIC z dne 05.02.2009.

Splošni pogoji poslovanja za odpremo paketov: DPD CLASSIC so objavljeni na spletni strani družbe DPD, kurirska in paketna distribucija, d.o.o. – www.dpd.si ter dostopni na sedežu družbe in depojih družbe DPD, kurirska in paketna distribucija, d.o.o. in se uporabljajo od 01.09.2014 .

DPD, kurirska in paketna distribucija, d.o.o.

Cenjeni uporabniki DPD storitev,

zaradi tehničnih težav je dostop do spletne strani Weblabel v tem trenutku na žalost onemogočen.

Vsa naša prizadevanja so usmerjena k hitri odpravi nastale težave ter v ponovni vzpostavitvi spletne strani.

Za vsa dodatna vprašanja in dodatne informacije smo vam na voljo na telefonski številki 01 513 23 00.

Hvala za razumevanje.

Vaš DPD

Spoštovane stranke,

Zaradi vremenskih razmer so dostave in prevzemi na določenih območjih Slovenije oteženi.

Sicer smo dnevno prisotni tudi na teh območjih, a zaradi objektivnih okoliščin ter samih prejemnikov/pošiljateljev do zamud lahko prihaja v naslednjih krajih:

• Logatec
• Postojna
• Planina
• Cerknica
• Jezersko
• Horjula
• Tolmina
• Slapa ob Idrijci
• Podnart
• Cerklje na Gorenjskem
• Rateče
• Kranjska Gora
• Gozd Martuljek
• Mojstrana
• Nova vas
• Stari trg pri Ložu

Za dodatne informacije smo Vam na voljo:

• Tel.:+386(0)1 513 23 00
• E-pošta: [email protected], [email protected]

Vaš DPD

Spoštovane stranke,

Zaradi vremenskih razmer in posledično težav pri distribuciji paketov, vas obveščamo da trenutno dostava ni možna na naslednja področja:

•  Logatec
•  Postojna
•  Planina
•  Cerknica
•  Jezersko

Prihaja do daljših  zamud pri dostavi na naslednja področja:

•  Horjula
•  Tolmina
•  Slapa ob Idrijci
•  Podnart
•  Cerklje na Gorenjskem
•  Rateče
•  Kranjska Gora
•  Gozd Martuljek
•  Mojstrana
•  Nova vas
•  Stari trg pri Ložu

Za dodatne informacije smo Vam na voljo:

•  Tel.:+386(0)1 513 23 00
•  E-pošta: [email protected], [email protected]

Vaš DPD

Dear customers!

To send your parcels easily in more than 230 countries on five continents, we adjusted our distribution rates for DPD CLASSIC INTERCONTINENTAL (AIR).

Together with DPD  you can achieve your goal, even outside of Europe! Try us.

• Valid from November 2013.

The use of cookies

In order to provide a pleasant user experience on this site we use cookies.

What are cookies?

Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files, located in browser directories. They are used by web developers to help users navigate their websites efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from using certain websites.

How do cookies work?

On your first visit on a website cookies are downloaded to your computer. Cookies allow that the use of the site becomes more enjoyable, more efficient and adjusted to the individual user. We use cookies to store information on the language and location settings, … Website managers are able to acquire information about the number of visitors to the websites, the most popular content, the most commonly used functionality, …

Types of Cookies

• Session cookies - these are temporary cookie files, which are erased when you close your browser. When you restart your browser and go back to the site that created the cookie, the website will not recognize you.
• Persistent or stored cookies (persistent cookies) are saved even when you close the browser. They are used to store information on registration, language settings page, to analyze traffic,
• First-party cookies (1st party cookies) are cookies located on the viewing webpage, and can be permanent or temporary.
• Other cookies (3rd party cookies) come from other partner sites

What are cookies used on http://www.dpd.com/si:

•  Loadbalancer Cookie

This cookie contains the information if a user is on server A or B – No client information is saved.

• Important notice Cookie

This cookie contains the information if a user have already seen the important notice box and closed the box so it doesn’t show on the next visit – No client information is saved.

•  Portal Cookie

If you are clicking on a country on the flash map on www.dpd.com a cookie is saved which contains the information about the country and leads you directly to that country on the next visit – No client information is saved.

•  Google Analytics

This cookie is a total „Black Box“ for us. So we don’t have information about which data is saved. This must be found out through Google.

• MyDPD

A cookie for the session ID and language ID is saved. This cookie is readout within MYDPD.

Your cookie settings

There are several ways to manage and control the settings for cookies. Deactivating cookies by clicking on the Web site http://www.dpd.com/si. The settings on the use of cookies can be edited via the "Privacy Settings".

Deactivating cookies in your web browser:

• Internet Explorer - http://windows.microsoft.com/sl-si/windows-vista/cookies-frequently-asked-questions
• Google Chrome - https://support.google.com/chrome/answer/95647?hl=sl
• Mozilla Firefox - http://support.mozilla.org/sl/kb/cookies-information-websites-store-on-your-computer
• Opera - http://www.opera.com/browser/tutorials/security/privacy/
• Safari - http://www.apple.com/support/safari/

Deactivating cookies from elsewhere

• Adobe Flash Player - http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html
• Google Analytics - https://tools.google.com/dlpage/gaoptout
• OpenX - http://en.delentis.com/wp-content/optout/openx.php

Currently, there are more and more fraud attempts in the internet/by email and by phone. In such cases, third parties try to induce potential buyers to transfer money, or try to obtain data in connection with supposed parcel deliveries, through fraudulent use of the DPD name and brand.

Please exercise extreme caution in the following cases:

Persons receive emails from a source appearing to be an official DPD entity (“your DPD team” or similar) and are prompted to pay money upfront to enable an alleged parcel delivery. 

In some cases, in connection with alleged parcel deliveries, even sensible customer data is requested (such as PIN, passwords and credit card details).

Please keep in mind:

DPD never collects payments in the form of upfront payments in connection with the transport or purchase of goods! This applies in any case, whether the request to pay comes from (supposedly) DPD directly, or whether a seller of goods wants payment to be made (seemingly) to DPD and so DPD is posed as a neutral service provider involved in the payment process.

The only exception where DPD accepts payments is in the case of Cash On Delivery shipments. In the case of COD shipments, however, the payment is due explicitly at the actual time of delivery of the goods, and at no other time.

Furthermore, DPD never asks – neither in writing nor by phone – for data such as PIN numbers, passwords, credit card details or similar information.

If you learn of such attempted fraud we recommend that you should make a complaint to the responsible police/public prosecutors without delay, so that future criminal offences can be prevented.

When in doubt, DPD is happy to assist under the following service phone number:

+386(0)1 513 23 00   /  Silvester Vucak: [email protected]

Please note:

DPD assumes no liability for damages caused due to unjust use of the DPD brand, and any fraudulent activity caused in connection with it.

We hope these notes will help you to make sure that you do not become the victim of fraudulent criminals.

Your DPD

Ljubljana, 18. junij 2010 - Ekonomska kriza in plačilna nedisciplina zahtevata varne in hitre načine plačevanja, zato je paketni distributer DPD Slovenija predstavil novo storitev – Plačilo po povzetju. Cilj podjetja DPD Slovenija je postati največji ponudnikov tovrstnih storitev na tržišču in razširiti ponudbo te storitve tudi v mednarodnem prometu.

DPD Slovenija je v vsem tem času postalo najhitreje rastoče podjetje na področju paketne distribucije v Sloveniji, dnevno pa ima v svojem sistemu že več kot 4.000 paketov. Prav zato povpraševanje po zanesljivih metodah plačevanja, sploh v času finančne krize, čedalje bolj narašča. Dvanajst odstotkov vseh nacionalnih pošiljk v Sloveniji predstavljajo paketi z odkupnino. Nova storitev DPD Slovenija »Plačilo po povzetju« bo podjetjem omogočila hitro, varno in transparentno plačevanje. Gre za izrazito bolj varen proces, ki je tudi večkrat preverjen in upošteva končno finančno poročilo. Tveganje insolventnosti je tako manjše, izboljšuje pa se tudi finančna likvidnost podjetij. Denar je namreč nakazan v treh do petih dneh po dostavi.

„Trend hitre rasti pošiljanja paketov z odkupnino smo opazili že lani in kot odgovor na ta trend se odločili, da bomo sedaj nudili možnost plačila po povzetju kot standardni, visokokvaliteten produkt,“ je ob uvedbi novega načina plačevanja dodal direktor podjetja DPD Slovenija, Adam Kwiatkowski.

DPD Slovenija nenehno v porastu

DPD v Sloveniji je najhitreje rastoče podjetje na področju paketne distribucije v Sloveniji s 60-odstotno rastjo v letu 2008, 45-odstotno v letu 2009 in 25-letno rastjo v letošnjem letu. S petdesetimi vozili in dvema depojema v Ljubljani in v Mariboru dnevno dostavijo več kot 4.000 paketov. Med njihovimi pomembnimi strankami so tudi Adidas in Würth.

DPD Slovenija je del mednarodnega poslovnega sistema DPD, ki je z dvema milijonoma paketov dnevno eden vodilnih mednarodnih distributerjev z več kot 800 depoji v več kot 40-ih državah. Marek Rozycki, generalni direktor podjetja GeoPost za področje centralne, JV in V Evrope, je ob povezovanju in pomenu rasti povedal:

»Navdušeni smo nad hitro in dinamično rastjo podjetja DPD v Sloveniji, ki je v okviru DPD mreže vodilno na jadranskem področju in nudi ne samo storitve pošiljanja standardnih poslovnih B2B paketov, ampak dinamično razvija tudi produkte z večjo dodano vrednostjo, kot je Plačilo po povzetju in B2C – dostavo fizičnim osebam.«

1. Service suspension

The DPD CLASSIC service is not available to the following countries:

• BELARUS

The DPD CLASSIC and DPD EXPRESS services are not available to the following countries:

• MONGOLIA
• EAST TIMOR
• SAO TOME & PRINCIPE
• TURKMENISTAN

2. Short-term, temporary restrictions

BELARUS (no shipment of goods)
At present only document shipments can be shipped to Belarus.

GAZA STRIP (no shipment of goods)
At present no goods can be shipped to Gaza. Software CDs are also excluded from shipment.

CAMEROON (temporarily no shipping service)
Because of civil unrest, deliveries to Cameroon have been temporarily suspended.

KENIA (no shipping service)
Because of a tense political situation no shipments for Kenya can be accepted at present. In the case of shipments which have already been shipped, delays at customs and delivery delays must be expected.

NEPAL (delays in delivery)
Because of fuel shortages delays in delivery must currently be expected in Nepal.

SOUTH AFRICA (delays in customs clearance)
Delays are to be expected at present in the clearance of high value shipments. The customs authorities in South Africa are currently workingt on a solution to the problem.

CHAD (embargo - no shipping service)
Because of the civil unrest in Chad an embargo has been imposed on the country.

3. Longer-term restrictions and new shipping regulations

General prohibition on liquids in international shipping
Liquids of all kinds are excluded from international transport by airfreight.

ANDORRA (accompanying document required)
In addition to the invoice, the document "Autorizacion de despacho y representacion" is required for all private and commercial shipments to Andorra. The document is filled out and stamped by the consignor. It must contain the following information about the consignee:

• "Empresa" = name of company
• "Numero de identification Fiscal" = tax number
• "Domicilio fiscal" = tax address
• "El que suscribe" = name of the person who has filled out the form.
• "En //// a ///de ////place"= date, signature and stamp.

If the shipment is sent without this document delays can be expected.

BRAZIL (payment of customs charges for shipments of high value)
Shipments to Brazil with a value which is higher than 200.00 USD will be stored at the DPD HUB in Miami until the consignee has paid the customs charges in the country of destination. In accordance with US customs regulations such shipments can only be stored for a maximum of 15 days. If the consignee has not paid the customs charges by the 10th day, the consignor will be asked for further instructions. If the consignee has not paid the customs charges by the 14th day and there are no instructions from the consignor, the shipment will be sent back to the consignor immediately at his expense.

CEUTA AND MELILLA (change in max. values for goods shipments from non-EU countries)
The max. value of any shipment of goods from NON-EU countries must be less than 22 EUR. Shipments from non-EU countries with a higher value than 22 EUR, which aredestined for Ceuta and Melilla and are shipped via Spain, will be returned to the consignor at his expense. There are no value restrictions on EU goods.

RUSSIA (max. value for shipments)
The max. value for shipments to Russia is 850 USD. Commercial shipments with a higher value are not permitted and are excluded from import.

SAUDI ARABIA (import permit for chemical / medical / telecommunications products)
Before shipments with chemical / medical / telecommunications products are shipped to Saudi Arabia the consignee must obtain a permit from the responsible ministry:
• For shipments with chemical products: Ministry of Industry
• For shipments with medical products: Ministry of Health
• For shipments with telecommunications products: Ministry of Communications
Please note that the consignor will be responsible for the transport costs, including the return transport, for any shipments which are sent without a permit.

SWITZERLAND (restrictions on the import of medical products)
Swiss import regulations prohibit the import by private individuals of medicines in quantities greater than 50mg. Any shipments which contain larger quantities will be either returned or destroyed.

UKRAINE (customs clearance for goods shipments to private individuals)
All shipments of any value category which are destined for private consignees in Ukraine cannot be imported until customs charges and taxes have been paid. The level of the customs duty and taxes depends on the goods category (customs tariff number). Payment of customs charges and taxes in line with the indicated value is mandatory.

The consignee must provide the clearing agent with the following documents:

• a hand-written customs application with a detailed description of the goods
• a copy of the consignee's passport

Please note that if clearance takes place anywhere other than IEV-Kiev, the consignee must be present at the customs office in person.

The invoice must be printed or written in English. It must contain the full name and address of the consignee and a contact telephone number. The invoice must show a detailed description of goods. Descriptions such as 'parts', 'samples', 'gift' or part or model numbers are NOT allowed. If the description of the goods is not adequate, a new invoice will be requested from the consignor.

The invoice must show the true value of goods. Undervalued goods are forwarded to the customs tariff department for examination and this causes delays in the clearance process of up to 14 days. Zero value on the invoice is NOT allowed.

Food items, such as products of animal or vegetable origin; fats and butters of animal or vegetable origin; ready to use food products; waxes of animal or vegetable origin; alcoholic and soft drinks; vinegar; tobacco and its substitutes are prohibited for import to Ukraine by private persons.

Depending on the goods tariff number the consignee must provide the relevant permit from the responsible authorities (e.g. Ministry of Healthcare, Ecological Control Committee, Radiological Control Committee, Center of Product Certification, Frequency Control Center etc.).

All restricted shipments or shipments which are refused by the consignee will be returned to the consignor. It is not permitted by customs to dispose of or destroy them.

The cost of return shipments which are the result of measures taken by the customs authorities or suspensions to transport services will be invoiced to the consignor.

With immediate effect we are no longer able to transport liquids in international shipping by airfreight as DPD CLASSIC or DPD EXPRESS parcels. This is the result of directives from the airlines involved.
In the past damage has often been caused to other freight or to the aircraft itself by the escape of liquids.

As a result liquids of any kind are from now on excluded from international transport.

Please note that any parcels which contain liquids will in future be returned to the consignor at the consignor's own expense. The consignor will also be liable for any damage which is caused by liquids during transport.

Unfortunately attempts at fraud on the internet and the telephone have now almost become an everyday affair. Again and again criminals try to gain access to customer data or money by misuse of the DPD name.

For example a number of phone calls have been reported recently in which a third party claims to have to compare data on behalf of DPD before a parcel can be delivered.

If you receive such a call, please be very careful. DPD does not make any calls to compare data.

If customers provide their data, there is a risk that third parties will shortly afterwards invoice them for services which have not been ordered and which have no connection with DPD's services (e.g. telephone chat subscriptions).

On the internet, too, third parties repeatedly use emails to gain access to sensitive customer data. Most recently there have been isolated incidents of fraud through the misuse of DPD’s name. DPD customers have received e-mails demanding that a certain amount of money be transferred into a bank account as an advance payment for services. Not until they do so, they are told, will certain parcels be delivered.

On no account should you grant this request!

DPD does not ask for advance payments. Furthermore, we do not charge for parcels or goods, only for transport services. The exception to this is the cash-on-delivery shipment, in which the customer pays for the goods, but not until they are delivered; never in advance. Please contact us immediately if you receive an e-mail requesting an advance payment.

In case of doubt please call our service number +49 (0) 6021 843-0.

We hope that this warning will help to protect you against criminal offences.
Thank you for your support.

Best regards, DPD