Prior to the delivery, you as a recipient will receive an SMS/e-mail from the DPD courier including a link to the self-service portal. After clicking on the link DELIVER TO A SAFE PLACE you can leave a note for the courier on where they can leave the consignment at your address.
Special arrangements and recommendations for using DPD services
If the consignment is ordered to a home address, but the first delivery attempt fails, the DPD parcel is automatically delivered to the parcel locker closest to the client.
In case of two-man delivery service, the consignment is delivered by two DPD couriers to the agreed delivery address. The goods are unloaded from the delivery vehicle and delivered to the agreed spot, to the client’s door on the required floor. It is important to keep in mind that DPD couriers do not come inside your home, they deliver the goods to the door.
If the consignment is issued against cash on delivery (C.O.D.), we recommend and ask to choose a parcel locker to receive the parcel, if possible.
In case of the document return service, please try to reach an agreement with the other party to sign documents digitally to reduce contact.
For consignments delivered to an address by courier (e.g., C.O.D. and document return parcels), please wear a mask and disposable rubber gloves upon meeting the courier for delivery.
What should I do if I feel ill?
Please do not come to the parcel locker to pick up the consignment, stay home. Ask for an acquaintance or a friend to help you.
Receive the consignment CONTACT-FREE.
DPD security measures for the coronavirus (COVID-19)
The parcel locker touch screens are cleaned at each service time.
All DPD couriers and employees are required to wear a mask.
Third persons cannot enter the company premises.
For our clients we have implemented measures to send and receive parcels without contact. We ask for our clients to accept consignments without contact, if possible.
We serve our clients and offer services to the best of our abilities, according to the situation and its changes.
Due to the increase in the number of parcels sent, delivery time to your address or parcel locker may extend by a few days.
We ask our business clients to have instructions or contact details on the door of their business/shop on whom the courier should contact in relation to consignments.