As the consignee, you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. You normally receive an email with the parcel number. If we have not located you at home, you will also find the parcel number on the parcel notification card which we leave in your letterbox. In the parcel tracking function, four redirection options are available to you, e.g. you can choose a safe place for delivery, redirect your parcel to a Pickup parcelshop of your choice or change the day or address of delivery. Not all redirections are available for all types of parcels (for example, redirection to a Pickup parcelshop is not possible if the parcel requires identification of the recipient upon delivery - i.e. ID check service).
Homepage / How can I change the place or day of delivery?