Smooth delivery throughout Brexit

DPD Versenden Brexit DPD Versenden Brexit

Smooth delivery throughout Brexit

Important notice - Customs clearance for import parcels (FR VAT)

Dear users of DPD services,

as of 1st January 2022, changes in the customs clearance procedure for imports of packages from the United Kingdom came into force. All customs procedures are carried out in France, so all B2B importers must have a French VAT number if they want the parcel to be delivered to Slovenia in the DPD system. Otherwise, the parcels will be returned to the sender automatically.

Contact your tax / financial advisor for the process of obtaining a French VAT number.

Thank you for your understanding!

Your DPD

On 24 December 2020, the new EU-UK Trade and Cooperation Agreement was agreed in principle and has come into force on 1 January 2021.

From 1 January, the trade and movement of goods between the UK and the EU are subject to the new terms and rules outlined in the Agreement. It has been agreed that for many products no import duties have to be paid on both sides.

For our parcel industry, it means that between the UK and the EU:

  • Detailed data are required to export goods
  • Customs declarations are required for each parcel
  • The goods sent are subject to VAT (and duties when applicable)
  • Inspections may take place on some goods imported or exported
  • Rates change as a result of customs handling
  • Transit times may increase because of linehaul changes and potentially customs checks

DPDgroup will maintain operations as usual between the UK and the EU so that trade continues to be as frictionless and smooth as possible.

In order for the Brexit not to have a negative impact on your business, it is necessary to be informed and meet all the prerequisites for the smooth dispatch of shipments. For this purpose, we have prepared guides with all the necessary information, which you can find and download below.

Information on changes in operations is also available at the links of the official bodies of the European Commission, the Republic of Slovenia and the United Kingdom:,,

Vodič naslovna ENG

Find out more about the data to be provided by customers

Read our "Brexit Guide"

Štirje ključni koraki naslovna ENG

Familiarize yourself with key information

Read our "DPD Brexit Guide_4 key first steps for customers"


As of 1 January 2021, for the B2C goods with a value below 135£ that will be shipped to the UK, the UK supply VAT will apply and will have to be paid by the shipper

After Brexit

Exports to the UK - Goods below 135£

brexit ang

Brexit – sending parcels with DPD, questions and answers

The answers and all information presented are for informational purposes only and do not constitute legal or tax advice.

Temporary suspension of the service Collection Request after Brexit occurs

When Brexit occurs, from January 4th 2021 there will be a “temporary” suspension of the service Collection Request for all parcels sent to or from the UK, until this service is compatible with customs requirements.

Specifically, the suspension will include all cross-border Collection Requests with UK as requesting BU, it will not be possible to collect parcels in the UK as well as the delivery of such parcels to the UK.

For more detailed information contact your sales representative.

Once Brexit enters into force, the recall service to and from the UK will be suspended.

We follow the guidelines of the project group in charge of Brexit, which means that as of 21 December 2020, we are temporarily suspending the possibility of ordering recalls. Cancellation covers all recalls where the UK is the subscriber, sender or recipient of the package.

In the event that the UK is the country in which the recall is accepted, DPD Slovenia must inform its customers that ordering recalls is no longer possible until further notice. If the customer still orders the recall in the UK, this order will not be automatically blocked via in the central database (CDB). DPD Slovenia must ensure that it informs its customers that the order has been suspended.

In cases where the UK is the client of the recall, the parties must be duly notified by the DPD of the UK. Customers cannot choose either the service and cannot choose the UK as the recipient of the package. If the order is placed anyway, the customer will not be automatically notified of the stoppage of the shipment.

In summary, from 21.12.2020 onwards:

  • Ordering recalls has been suspended.
  • If the recall is nevertheless ordered, it is the duty of the sending State to reject the order.

For more information, please contact us via e-mail address: [email protected]