Frequently Asked Questions

Frequently Asked Questions

Shipping via DPD contract

Shipping via DPD contract

What happens if the parcel cannot be delivered?

Is the recipient refusing the parcel? Or can the parcel not be delivered for other reasons? Then we return the parcel to you. You will not be charged for this, but you cannot recover the shipping costs.

It is very important that you fill in the correct address under ‘My Information’. We can only send the parcel back to you if the address is correct.


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