Packing tips. For trouble-free shipping.

Packing tips. For trouble-free shipping.

Packing goods efficiently isn't rocket science, but it's still worthwhile keeping a few things in mind to ensure reliable shipping. Our packing tips show you the most important points to follow in order to ensure trouble-free shipping.

Important packing instructions

Packing in general

For the secure transport of your goods the packaging must be suitable for the weight of the parcel's contents. The packaging needs to be able to withstand the strains of automated and mechanical sorting, handling and transport operations. Parcels packed together as a bundle are excluded from transport.

Outer packaging

The outer packaging should be tightly closed and well sealed with adhesive tape along all edges. None of the parcel's contents should stick out of the packaging. Please make sure that your goods are fully packed in a cardboard box which is square or rectangular in shape.

Compared to sales or presentation packaging, specially designed packaging has a protective function which makes it suitable for transport purposes. Before re-using them you should check any used outer packaging, seals and padding for damage and, if necessary, repair or replace them. Please make sure that you remove any existing barcodes, and that the addresses of the shipper and the consignee are clearly readable.

Outer packaging

The outer packaging should be tightly closed and well sealed with adhesive tape along all edges. None of the parcel's contents should stick out of the packaging. Please make sure that your goods are fully packed in a cardboard box which is square or rectangular in shape.

Compared to sales or presentation packaging, specially designed packaging has a protective function which makes it suitable for transport purposes. Before re-using them you should check any used outer packaging, seals and padding for damage and, if necessary, repair or replace them. Please make sure that you remove any existing barcodes, and that the addresses of the shipper and the consignee are clearly readable.

Inner packaging

You should use soft padding for light goods and harder padding for heavy goods.  This provides protection and prevents any play inside the packaging.  The goods must be protected and fixed in place on all sides.

The contents should not be able to move around. If the contents of the parcel vary, you should select the inner packaging to make sure that the most sensitive articles are well protected, and can't come into contact with the outer packaging.

Consignee address

Please make sure that the consignee address is correct and clearly marked. In the case of domestic and international Express-Service parcels, the telephone number should be added to the consignee address.

Consignee address

Please make sure that the consignee address is correct and clearly marked. In the case of domestic and international Express-Service parcels, the telephone number should be added to the consignee address.

Girth

The girth (height + width) x 2 – serves to limit the dimensions of transported goods and must not exceed 3 m. 

Max. dimensions

In addition to the maximum weight of 31.5 kg, the instructions relating to girth must be complied with. The girth (height + width) x 2  – serves to limit the dimensions of transported goods and must not exceed 3 m.

Circumference = (height + width) x 2

Girth (max. 3 m) = circumference + longest side (max. 1.75 m)

A surcharge applies to especially voluminous parcels with a volume of over 200 L.

Max. dimensions

In addition to the maximum weight of 31.5 kg, the instructions relating to girth must be complied with. The girth (height + width) x 2  – serves to limit the dimensions of transported goods and must not exceed 3 m.

Circumference = (height + width) x 2

Girth (max. 3 m) = circumference + longest side (max. 1.75 m)

A surcharge applies to especially voluminous parcels with a volume of over 200 L.

Volumetric weight

Airfreight parcels are priced on the basis of volumetric weight in cases where this exceeds the actual weight in kg. The volumetric weight indicates how much space a parcel occupies within the aircraft in relation to its weight and, in the interests of economic and ecological loading of passenger aircraft, is calculated using the following formula:

Length (cm) x width (cm) x height (cm) / 5,000 (cm3/KG)

The volumetric weight is only relevant to DPD International Express parcels.

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

To calculate the combined dimensions and volumetric weight of your parcel please complete the following three fields:

Height
Width
Length

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

Parcel stickers

All the relevant parcel stickers (DPD parcel label, company address sticker, COD sticker) should be applied to the upper (largest) surface of the parcel - if possible next to each other and without overlapping. Please make sure that the DPD parcel label is not covered by packaging string or markings.

Wrapping film

If you use shrink film, make sure that in the area of the parcel label it is smooth and without any lettering. In order to ensure readability in the entire DPD system, it is advisable to have your film material tested by us before first use. In this way you can make sure that there will be no obstacle to fast transport. Simply get in touch with your DPD contact for advice.

Wrapping film

If you use shrink film, make sure that in the area of the parcel label it is smooth and without any lettering. In order to ensure readability in the entire DPD system, it is advisable to have your film material tested by us before first use. In this way you can make sure that there will be no obstacle to fast transport. Simply get in touch with your DPD contact for advice.

DPDgroup packing guidelines_Well packed

Medium (1719kb)

PDF

DPD Slovenia_Tyre transportation guide

Small (638kb)

PDF

Every day we pay attention and effort to send your parcels. Each client and each parcel is equally important to us. However, in every business mistakes are inevitable, so in some emergency situations, the parcel may be damaged. To ensure that your parcel arrives at your destination, it is important to provide adequate inner and outer packaging. It is useful to know in case of damage:

What to do when your parcel arrived damaged?

In case you received damaged parcel please contact your sender who will respond and solve your complaint.

In case you are a sender of the damaged parcel please send us an email to [email protected] or call us on +386(0)1 600 842 and you will get detailed instruction on how to get a refund. You can also find detail instruction bellow.

If you want to claim a claim for a damaged parcel please send (on the email above or on our company address DPD, kurirska in paketna distribucija, d.o.o., Celovška cesta 492, 1210 Ljubljana - Šentvid) us documents below in 7 calendars day:
1. Request Claim Document
2. Photographies of: outer packaging, DPD parcel label with information about the sender and the consignee, inner
packaging, packaging between the content, the damaged content of the parcel
3. Copy of the original invoice, which has been submitted to the buyer (in the invoice is necessary to mark the damaged
items if there are more then one damaged parcel)
4. Invoice where purchase value paid by the person/company requesting a refund is visible (if you have it)
5. In case of appliance damage, please send us a repair pro-forma invoice
6. Statement of the recipient of the parcel - in case the recipient received the parcel please send us a statement
indicating that the receiver has informed you that he has received the damaged parcel (online, or afterwards written
statement)

The documentation mentioned above is necessary to successfully resolve your request and give you refund. The deadline for submitting the documentation is 7 calendar days after receiving your complaint. When we will receive all the necessary documentation, we will carefully examine your claims and submit them to the resolving process. Within the estimated time of fourteen working days, we will notify you by e-mail about your request.

*Because of a suspicion of entitlement to the refund person/company requesting a refund must not discard the goods until receiving a decision from DPD or from the insurance company.

Complaints will be dealt in line with our General Terms and Conditions. All DPD parcels are automatically insured up to an amount of 520 € per parcel. In case you send parcels that have content with value more than 520 €, as a customer with a service contract, you can take our additional option Higher insurance at any time.

Below you will find attached forms in the links that need to be filled in, in case the goods in the parcel are damaged and you want to claim a complaint:
- Request Claim Document
- Declaration of non-insurence
- Legally Binding Declaration (in the event that DPD has delivered the consignment, but the recipient has not received it, or the signature on our delivery certificate is not from the actual addressee. The document needs to be always completed, signed and stamped by the recipient

What to do when your parcel arrived damaged?

In case you received damaged parcel please contact your sender who will respond and solve your complaint.

In case you are a sender of the damaged parcel please send us an email to [email protected] or call us on +386(0)1 600 842 and you will get detailed instruction on how to get a refund. You can also find detail instruction bellow.

If you want to claim a claim for a damaged parcel please send (on the email above or on our company address DPD, kurirska in paketna distribucija, d.o.o., Celovška cesta 492, 1210 Ljubljana - Šentvid) us documents below in 7 calendars day:
1. Request Claim Document
2. Photographies of: outer packaging, DPD parcel label with information about the sender and the consignee, inner
packaging, packaging between the content, the damaged content of the parcel
3. Copy of the original invoice, which has been submitted to the buyer (in the invoice is necessary to mark the damaged
items if there are more then one damaged parcel)
4. Invoice where purchase value paid by the person/company requesting a refund is visible (if you have it)
5. In case of appliance damage, please send us a repair pro-forma invoice
6. Statement of the recipient of the parcel - in case the recipient received the parcel please send us a statement
indicating that the receiver has informed you that he has received the damaged parcel (online, or afterwards written
statement)

The documentation mentioned above is necessary to successfully resolve your request and give you refund. The deadline for submitting the documentation is 7 calendar days after receiving your complaint. When we will receive all the necessary documentation, we will carefully examine your claims and submit them to the resolving process. Within the estimated time of fourteen working days, we will notify you by e-mail about your request.

*Because of a suspicion of entitlement to the refund person/company requesting a refund must not discard the goods until receiving a decision from DPD or from the insurance company.

Complaints will be dealt in line with our General Terms and Conditions. All DPD parcels are automatically insured up to an amount of 520 € per parcel. In case you send parcels that have content with value more than 520 €, as a customer with a service contract, you can take our additional option Higher insurance at any time.

Below you will find attached forms in the links that need to be filled in, in case the goods in the parcel are damaged and you want to claim a complaint:
- Request Claim Document
- Declaration of non-insurence
- Legally Binding Declaration (in the event that DPD has delivered the consignment, but the recipient has not received it, or the signature on our delivery certificate is not from the actual addressee. The document needs to be always completed, signed and stamped by the recipient

Request Claim Document

Small (320kb)

PDF

Declaration of non-insurence

Small (298kb)

PDF

Legally Binding Declaration

Small (100kb)

PDF

Request prices