Quick answers to all questions on the subject of receiving parcels: no matter whether it's parcel tracking or redirection of parcels, in the FAQs listed below we provide answers to all your questions relating to delivery. Our tip: register with myDPD now and manage your parcel deliveries conveniently and flexibly yourself.
As a myDPD user you can track your parcel at any time in the \"My parcels\" area. The parcel history shows you the status of your parcel.
Via Live-Tracking you can track your parcel in real time and redirect it until shortly before delivery (to a different address, specific neighbour, parcel shop delivery etc.).
If you do not use myDPD, you can track your parcel on myDPD or dpd.at by means of the parcel number (the 14-digit number you receive from your shipper) or the PIN (Parcel Information No.) number, which you can find on the parcel notification card we leave if we fail to locate you.
From the time we receive your parcel from the shipper, we usually deliver it within Austria within one working day. For international parcels the delivery time depends on the destination country.
At myDPD you can track and/or redirect your parcel at any time.
As the parcel consignee you decide where or when we deliver the parcel. As a registered myDPD user we will inform you when a parcel is on its way for you. If the notified delivery day doesn’t suit you, you can flexibly manage your parcel delivery and use the following features:
If we don’t locate you we will leave a parcel notification card with your PIN number, with which you can also redirect your parcel on myDPD.
As a rule we deliver your parcel to a DPD Pickup location near you. With a nationwide pickup network of 2,200 parcel drop-off and pickup points throughout Austria, each of our parcel shops/lockers can be reached within 15 minutes.
Did you know? You can now specify your favourite parcel shop on myDPD. Then we will always deliver your parcels there.
The fact that we have delivered your parcel to a Pickup point can have different reasons: