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Help on the subject of shipping parcels

 

In the FAQs you will find questions and answers about parcel shipping for business and private customers.

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Will I receive a receipt after the purchase or after handover to DPD?

Whether or not you receive a receipt after purchasing a parcel label depends on how you ship with us. In the parcel shop, for example, we will issue you a receipt for the purchase and/or handover of the parcel. Business customers can have the driver confirm the handover on the daily closing list.

Where can I hand in my parcel?

You can drop your parcel off at any Pickup parcelshop. You can see where the nearest parcel shop is located in your area in our Parcel Shop Finder.

How do I use the returns service with DPD?

For shippers: with DPD you can create a return label which you enclose with the parcel before it is shipped. Or you can offer your customers the option of printing or requesting the return label online after the parcel has been delivered.

For consignees: with the return label you have received, you can also return parcels in the Pickup parcel shop.

If you do not have a return label at hand, please contact the shipper directly.

What will my parcel cost? Where can I find the prices for parcel shipping?

As a private customer you can find all shipping options and prices on myDPD or at a parcel shop near you. As a business customer, you can request your individual offer tailored to your needs here.

What payment options are there for private customers for parcel shipping?

You can pay by direct debit, by credit card or by PayPal.
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How heavy can my parcel be?

Parcels with local pickup can be shipped up to a weight of 31.5 kg. For parcels shipped from a Pickup parcel shop the maximum weight is 20 kg.

How do I calculate the size of my parcel?

With DPD you can ship parcels of different sizes. You can calculate the size of your parcel by adding up the shortest and longest sides of the parcel. On myDPD you can easily calculate your parcel size by entering your parcel dimensions (length x width x height).

What does girth mean?

Girth is the maximum permitted parcel size. It is calculated as follows: circumference + length of the parcel in cm. You can easily calculate the girth measurement online in our girth calculator.

What if I don\'t know the weight and dimensions of the parcel?

Since dimensions and weight are required for an exact calculation of the shipping costs, you should measure and weigh the parcel. However, if your parcel data does not correspond to our subsequent measurements, you may be charged possible additional costs.

What is the maximum girth?

Girth (circumference + length) – serves to limit the dimensions of transported goods and must not exceed 3 m.
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What is the proactive notification?

We inform you exactly when your parcel was delivered.

What does “Predict” mean?

Predict is our service with which we tell the consignee on the day of delivery by means of a delivery window when his/her parcel will arrive.

What is a tracking email?

The consignee receives an email with a tracking link to track the parcel. Please enter the consignee\'s email address.

What does cash on delivery mean?

With cash on delivery you arrange that your parcel is only handed over against cash payment.

What is an express delivery on Saturday?

Business customer parcels are delivered on a Saturday by 12:00 noon, if collected the day before.

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Does the consignee get a message about when my parcel will reach him or her?

If you use our “Predict” service and the email address or mobile phone number of your consignees has been provided, they will receive notification of delivery. They can then redirect the parcel as they wish.

The status of my parcel during live tracking has not changed for a long time. What could be the reason for this?

There can be various reasons for this:

  • The GPS signal is down.
  • The delivery driver is at a long stop.
  • Your Internet connection may be disconnected/failed.
  • If the parcel status does not change for several hours, please contact our online customer service, quoting your 14-digit parcel number.

Can I as the shipper follow the parcel live?

In the Live-Tracking function you can see exactly where your parcel is located.

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The customs declaration

The customs declaration is the act by which a person indicates the intention to subject goods to a particular customs procedure.

The customs declaration for the export of goods to countries outside the European Community has become obsolete in the classic paper form, and has been replaced by a computerised NCTS customs system (ATLAS transmission) in line with the electronic declaration requirement.

  • The export procedure can be performed either online with the Internet Export Declaration Plus (IAA-Plus) or by participating in the IT procedure ATLAS Export/AES as well as verbally (goods value of less than 1,000 euros).
  • The submission of the customs declaration to the competent customs office is deemed to be an application (declaration of intent) for customs processing.
  • An export declaration must be submitted every time goods are exported to a country outside the EU with an invoice value of EUR 1,000 or more.

What are dutiable goods?

Consignments of goods are always subject to customs duties if they are exported to or come from a country that is not a member state of the European Community (EU).

If you ship within the EU, customs and customs declaration are not required.

The export of dutiable goods

When exporting goods to a non-EU country (third country), you must attach accompanying customs documents. These depend in particular on the regulations in the destination country, the value of the goods or the contents of the shipment.

This rule also applies to shipments to EU exemption areas. EU exemption areas are:

  • Denmark: Faroe Islands, Greenland
  • Germany: Büsingen, Helgoland
  • Finland: Åland Islands
  • France: Overseas Departments
  • Greece: Mount Athos
  • Italy: Campione d\'Italia, Livigno, part of Lake Lugano
  • Netherlands: Overseas territories
  • Spain: Ceuta, Melilla, Canary Islands
  • Great Britain: Isle of Man, overseas territories, Gibraltar, Channel Islands
  • Cyprus: the Turkish part belongs geographically to Europe, but is not part of the
  • EU customs territory

Customs declaration and accompanying export documents.

During the export process goods with a value of over €1000 which are exported from the EU to a non-EU country are declared electronically to the customs authorities using the ATLAS export procedure or using the IAA-Plus (Internet export declaration+, confirmation by means of ELSTER certificate). This is also required if the goods value for an individual shipping date to various consignees in the relevant country of destination exceeds €1000.

The accompanying export document replaces the previous declaration on the single administrative document (form 0733). You will receive the accompanying export document with the Movement Reference Number (MRN) required for the export after the export declaration has been successfully processed by your customs office. In simple terms: a T1 (Transit document 1)

If special customs regulations or sanctions apply in the case of the particular country, even shipments with a goods value of below €1000 have to be declared. In such cases the required permits and any other relevant documents have to be available during customs clearance. More information is available from the Customs or your Chamber of Commerce.

The export declaration should be implemented at the latest 24 hours before the shipment is handed to the DPD dispatch depot.

As was previously the case, small shipments with a value below €1000 which are not subject to prohibitions and restrictions do not need to be declared electronically.

The export process and customs offices.

Because parcels are not necessarily processed at customs offices with the status of an office of exit, we recommend that shipments should be exported via the two-stage normal procedure (customs office at the company location). After that the shipment with all further export documents and the accompanying export document is handed to DPD.

The EU’s TARIC information system provides you with details of goods numbers, value limits and descriptions of goods.

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