In the FAQs you will find questions and answers about parcel shipping for business and private customers.
Whether or not you receive a receipt after purchasing a parcel label depends on how you ship with us. In the parcel shop, for example, we will issue you a receipt for the purchase and/or handover of the parcel. Business customers can have the driver confirm the handover on the daily closing list.
For shippers: with DPD you can create a return label which you enclose with the parcel before it is shipped. Or you can offer your customers the option of printing or requesting the return label online after the parcel has been delivered.
For consignees: with the return label you have received, you can also return parcels in the Pickup parcel shop.
If you do not have a return label at hand, please contact the shipper directly.
Parcels which you ship with DPD are automatically insured up to a value of € 520.-. As a business customer you also have the option of insuring certain parcels to a higher level. Further information is available on request from your contact person.
Girth is the maximum permitted parcel size. It is calculated as follows: circumference + length of the parcel in cm. You can easily calculate the girth measurement online in our girth calculator.
Since dimensions and weight are required for an exact calculation of the shipping costs, you should measure and weigh the parcel. However, if your parcel data does not correspond to our subsequent measurements, you may be charged possible additional costs.
Predict is our service with which we tell the consignee on the day of delivery by means of a delivery window when his/her parcel will arrive.
With cash on delivery you arrange that your parcel is only handed over against cash payment.
Business customer parcels are delivered on a Saturday by 12:00 noon, if collected the day before.
If you use our “Predict” service and the email address or mobile phone number of your consignees has been provided, they will receive notification of delivery. They can then redirect the parcel as they wish.
In the Live-Tracking function you can see exactly where your parcel is located.
There can be various reasons for this:
The customs declaration is the act by which a person indicates the intention to subject goods to a particular customs procedure.
The customs declaration for the export of goods to countries outside the European Community has become obsolete in the classic paper form, and has been replaced by a computerised NCTS customs system (ATLAS transmission) in line with the electronic declaration requirement.
Consignments of goods are always subject to customs duties if they are exported to or come from a country that is not a member state of the European Community (EU).
If you ship within the EU, customs and customs declaration are not required.
When exporting goods to a non-EU country (third country), you must attach accompanying customs documents. These depend in particular on the regulations in the destination country, the value of the goods or the contents of the shipment.
This rule also applies to shipments to EU exemption areas. EU exemption areas are:
During the export process goods with a value of over €1000 which are exported from the EU to a non-EU country are declared electronically to the customs authorities using the ATLAS export procedure or using the IAA-Plus (Internet export declaration+, confirmation by means of ELSTER certificate). This is also required if the goods value for an individual shipping date to various consignees in the relevant country of destination exceeds €1000.
The accompanying export document replaces the previous declaration on the single administrative document (form 0733). You will receive the accompanying export document with the Movement Reference Number (MRN) required for the export after the export declaration has been successfully processed by your customs office. In simple terms: a T1 (Transit document 1)
If special customs regulations or sanctions apply in the case of the particular country, even shipments with a goods value of below €1000 have to be declared. In such cases the required permits and any other relevant documents have to be available during customs clearance. More information is available from the Customs or your Chamber of Commerce.
The export declaration should be implemented at the latest 24 hours before the shipment is handed to the DPD dispatch depot.
As was previously the case, small shipments with a value below €1000 which are not subject to prohibitions and restrictions do not need to be declared electronically.
Because parcels are not necessarily processed at customs offices with the status of an office of exit, we recommend that shipments should be exported via the two-stage normal procedure (customs office at the company location). After that the shipment with all further export documents and the accompanying export document is handed to DPD.
The EU’s TARIC information system provides you with details of goods numbers, value limits and descriptions of goods.