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Help on the subject of the Pickup parcel shop

 

In the FAQs you will find questions and answers about the DPD Pickup parcel shops. Find out, for example, how you can send and receive parcels at one of our over 1,800 parcel shops or how you can open your own Pickup parcel shop.

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  • Pickup Paketshop - Pickup Paketshops
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How do I find the Pickup parcelshop near me?

In our Pickup Parcel shop Finder you will find all 1,800 DPD Pickup parcel shops.

New! On myDPD you can define your favourite parcel shop. Then we will always deliver your parcels there.

Register now and specify your favourite parcel shop!

What do the filters in the Parcel Shop Finder mean?

The filters show you what is offered by the parcel shop/locker.

Can I enlarge the map in the Parcel Shop Finder?

Yes, click/tap on the map to enlarge it.

How do I change the region shown on the map?

By entering your location manually or moving the map.

From where is the distance calculated?

The distance is calculated from your activated location.

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  • Pickup Paketshop - Allgemeines und Service
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Where is my nearest parcel shop?

In our Pickup Finder you can find the Pickup parcel shop/parcel locker near you.

Already specified your favourite parcel shop? You can define your favourite parcel shop on myDPD - then we will always deliver your parcels directly there.

Specify your favourite parcel shop now.

What does Pickup mean?

Pickup is the international brand name of DPD's parcel location network. In DPD's 1,800 Pickup points in Austria you can drop off, collect, return or redirect parcels.

You can find your nearest Pickup point HERE.

Which goods cannot be shipped via the Pickup point?

Unfortunately you can’t ship certain goods via our Pickup parcel shops/parcel lockers. These include all shipping exclusions in our Pickup parcelshop terms and conditions, and parcels that are not packed in a rectangular/square shape. Among others: hazardous goods in limited quantity (LQ), cash on delivery parcels, tyres ...

Why is there no Pickup parcelshop in my immediate vicinity?

We are constantly expanding our Pickup network for you. Each of DPD's 1,800 Pickup points can be reached by anyone in Austria within 15 minutes. If you have a tip for us, you are welcome to send us suggestions for a Pickup parcel shop/parcel locker location using our online form.

Where can I find the opening hours of a parcel shop?

Simply click on the name or address of the parcel shop in the Pickup Finder. This will take you to a page that shows you the opening hours.

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  • Pickup Paketshop - Paket empfangen und versenden
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How long is the Pickup parcelshop in my area open?

Our Pickup parcelshops are integrated into shops and therefore comply with their opening hours. In our Pickup Finder you can find the DPD shop near you and find out when it is open.

Can I pick up my parcel from the shop without a notification card?

Yes, you can pick up your parcel in the Pickup parcelshop without our parcel notification card. We only need proof of your identity, for example an official photo ID. This also applies to persons who pick up the parcel on your behalf.

How long will my parcel be stored in the Pickup parcelshop?

We keep parcels which we have delivered to the Pickup parcelshop for 10 calendar days. Calendar days are all days from Monday up to and including Sunday.

From when will my parcel be ready for collection from the shop?

As soon as we have delivered your parcel to the Pickup point you will receive notification by email and/or text message. If you have redirected your parcel or we did not locate you at home, we will indicate on the parcel notification card in the letter box when your parcel will be ready for collection.

Can the parcel shop operator give me information about the whereabouts of my parcel?

Our parcel shop partners are happy to receive your parcel and hand it over to us for further transport. However, our shops can't give you any information about the whereabouts of your parcel. To track your parcel, please use our parcel tracking system.

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  • Pickup Paketshop - Paketshop werden
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Can I suggest a shop as a parcel shop?

Do you know of a shop (copy shop, drugstore, etc.) in your area that is suitable as a parcel shop? Feel free to suggest it to us using our online form - we look forward to receiving your tips.

How can I become a parcel shop partner?

We are pleased that you would like to become part of our network. Find out about the advantages of our partners now and apply directly online.

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  • Pickup Paketshops - Paketstationen
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How do I know that my parcel has been deposited in a Pickup parcel station?

You will be informed of this by e-mail or SMS and receive all relevant information such as the address of the parcel station, collection code and collection deadline.

How long will my parcel be kept in the Pickup parcel station?

You will find the collection period in your notification (by email or SMS).

What do I need to pick up my parcel from a Pickup parcel station?

You will need the code to open the parcel box for collection. You can find this on your notification e-mail or in the SMS.

Where can I find the code for picking up my parcel from a Pickup parcel station?

You can find this on the email notification or in the SMS that we have sent you.

What do I need to pick up my parcel from a Storebox?

You will need the code to open the parcel box for collection. You can find this on your notification e-mail or in the SMS. The code is also valid for opening the door of the Storebox-warehouse in which the parcel station is located.

Further FAQs by topic