In the FAQs you will find questions and answers about the DPD Pickup parcel shops. Find out, for example, how you can send and receive parcels at one of our over 1,800 parcel shops or how you can open your own Pickup parcel shop.
In our Pickup Parcel shop Finder you will find all 1,800 DPD Pickup parcel shops.
New! On myDPD you can define your favourite parcel shop. Then we will always deliver your parcels there.
Register now and specify your favourite parcel shop!
The filters show you what is offered by the parcel shop/locker.
By entering your location manually or moving the map.
In our Pickup Finder you can find the Pickup parcel shop/parcel locker near you.
Already specified your favourite parcel shop? You can define your favourite parcel shop on myDPD - then we will always deliver your parcels directly there.
Specify your favourite parcel shop now.
Pickup is the international brand name of DPD's parcel location network. In DPD's 1,800 Pickup points in Austria you can drop off, collect, return or redirect parcels.
You can find your nearest Pickup point HERE.
Unfortunately you can’t ship certain goods via our Pickup parcel shops/parcel lockers. These include all shipping exclusions in our Pickup parcelshop terms and conditions, and parcels that are not packed in a rectangular/square shape. Among others: hazardous goods in limited quantity (LQ), cash on delivery parcels, tyres ...
We are constantly expanding our Pickup network for you. Each of DPD's 1,800 Pickup points can be reached by anyone in Austria within 15 minutes. If you have a tip for us, you are welcome to send us suggestions for a Pickup parcel shop/parcel locker location using our online form.
Simply click on the name or address of the parcel shop in the Pickup Finder. This will take you to a page that shows you the opening hours.
Our Pickup parcelshops are integrated into shops and therefore comply with their opening hours. In our Pickup Finder you can find the DPD shop near you and find out when it is open.
Yes, you can pick up your parcel in the Pickup parcelshop without our parcel notification card. We only need proof of your identity, for example an official photo ID. This also applies to persons who pick up the parcel on your behalf.
We keep parcels which we have delivered to the Pickup parcelshop for 10 calendar days. Calendar days are all days from Monday up to and including Sunday.
As soon as we have delivered your parcel to the Pickup point you will receive notification by email and/or text message. If you have redirected your parcel or we did not locate you at home, we will indicate on the parcel notification card in the letter box when your parcel will be ready for collection.
Our parcel shop partners are happy to receive your parcel and hand it over to us for further transport. However, our shops can't give you any information about the whereabouts of your parcel. To track your parcel, please use our parcel tracking system.
Do you know of a shop (copy shop, drugstore, etc.) in your area that is suitable as a parcel shop? Feel free to suggest it to us using our online form - we look forward to receiving your tips.