Frequently Asked Questions
Frequently Asked Questions
Shipping via Online Shipping Portal
Shipping via Online Shipping Portal
When will parcels be delivered?
The drivers deliver parcels on every weekday in the Netherlands. In the weekend on Saturday but not o [...]
Can someone else pick up my parcel at a Pickup parcelshop?
Yes, in addition to their own ID, that person must also bring a copy or photo of the ID of the actual [...]
What happens when the consignee is not present?
If the consignee is not present, the driver will leave a notification in the consignee’s mailbox afte [...]
What does it cost to send a parcel via a Pickup parcel shop?
The prize for a parcel send to a Pickup parcelshop is cheaper than delivery at a home address. All pr [...]
How often are parcels delivered to the recipient's home?
The driver will first try to deliver the parcel to the recipient’s address. If they are not home, the [...]
What are the maximum parcel measurements?
There are two ways to send parcels with DPD. Each way has is own agreements. You wil find them below. [...]
How long will it take for my parcel to reach its final destination?
That depends on the country to which you are sending your parcel. The table below gives only an indic [...]
Why do I have to fill in a recipient's e-mail address?
We use the e-mail to send the recipient the parcelnumber, the access to the Track & Trace and the [...]
Can I also send a registered parcel?
With every delivery of a parcel via DPD, the driver asks for a signature for receipt. This is a stand [...]
How can I get a parcel label if I use the Online Shipping Service of DPD?
You receive these in your mailbox when you have paid. If you don't receive an e-mail, you can check y [...]
