Setting up Direct Debit

Do you have a business account, with your company name and Chamber of Commerce number filled in, on the DPD Online Shipping Portal? Then, you can choose "Pay with Direct Debit" from the Settings menu. Through our partner Twikey, you provide DPD with permission to automatically collect your invoices via E-Mandate. You will receive a confirmation email with the signed mandate attached as a PDF document. If you encounter any issues, please contact your bank first, as they can provide insight into why it may not be working. If you are unable to resolve the issue with your bank, contact DPD Customer Service.

Creating parcel labels via Direct Debit

In the final step of the shipping process, you will see "Direct Debit" listed under payment method, indicating that this order will be processed via Direct Debit. We collect all your orders and compile them into a consolidated invoice every two weeks. You will receive an email when the consolidated invoice is ready in your account. We will collect the amount from your account within 7 days.

Cancel Direct Debit

If you no longer wish to use Direct Debit, you can click on "View Details" in the Settings menu and choose to cancel it. The mandate will then be revoked, and any outstanding invoices will be bundled into one final consolidated invoice for payment.

Changing bank account for Direct Debit

If you want to change the bank account for Direct Debit, you can click on "View Details" in the Settings menu and choose to change the bank account. The mandate will be revoked, and any outstanding invoices will be bundled into one final consolidated invoice for payment. You can then choose to set up Direct Debit again to provide a mandate for your new bank account.

Credits with Direct Debit

Due to the 56-day chargeback period, we cannot issue credits or action codes for parcels whose Direct Debit payments have not yet passed the statutory chargeback period. Credits or action codes can only be issued after 60 days.