Guest

The delivery vehicle has not moved in Live-Tracking for a long time. What is the reason for this?

There are various reasons why the delivery vehicle may remain motionless for some time in Live-Tracking, e.g.:

  • The delivery driver delivers several parcels to different recipients at one address and needs a little more time to do so.
  • Especially in city centres, the delivery driver does not park the vehicle at every delivery stop, but delivers parcels within walking distance.
  • The delivery driver takes a break.

If the vehicle has not moved for several hours, please contact us.

Our Customer Service team will be happy to help you.

  • Describe your request in the contact form. We will get back to you as soon as possible by e-mail.

  • Or give us a call on +49 6021 150 415.