General terms and conditions.

GTC for parcel shipping with DPD

General terms and conditions.

GTC for parcel shipping with DPD

We invite you to obtain information about our terms and conditions for the shipping of parcels and mail. Here you will also find the terms of transport for specific products, together with our terms of use relating to selected applications.

GTC DPD CLASSIC

The DPD CLASSIC GTC basically apply to all parcel shipments, with the exception of cross-border commercial shipping of Classic parcels to European countries, which are subject to the CLASSIC EUROPE AND CLASSIC SHOP GTC. In addition to the DPD CLASSIC GTC there are supplementary terms of transport for specific products/services.

GTC DPD CLASSIC

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GTC CLASSIC EUROPE AND CLASSIC SHOP

The CLASSIC EUROPE AND CLASSIC SHOP GTC apply exclusively to cross-border commercial shipping of CLASSIC parcels to countries within Europe. In addition to the CLASSIC EUROPE AND CLASSIC SHOP GTC there are supplementary terms of transport for specific products/services.

GTC CLASSIC EUROPE AND CLASSIC SHOP

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Appendix 1: Selected countries

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Appendix 2: Delivery conditions and excluded goods

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GTC DPD MAIL

The DPD Mail GTC apply to the domestic and international shipping of letters and mail-type shipments. Here you can find out more about postal shipments with DPD.

GTC DPD MAIL

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GTC DPD PARCELLetter

The DPD PARCELLetter GTC apply to the domestic shipping of letters and mail-type shipments. Here you can find out more about the DPD PARCELLetter service.

GTC DPD PARCELLetter

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In addition to the GTC, specific products/services are subject to the terms of transport listed below.

Hazardous Goods Customer information

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Hazardous Goods LQ Customer information

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Hazardous Goods LQ Terms of Carriage

Small (114kb)

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Dry ice Terms of carriage

Small (131kb)

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Lithium batteries hazardous goods Customer information

Small (522kb)

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Hazardous Goods Special agreement

Small (678kb)

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Medicinal products Special agreement

Small (673kb)

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DPD DIRECT Terms of Carriage

Small (67kb)

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DPD MAX Terms of Carriage

Small (66kb)

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Options Terms of Carriage

Small (75kb)

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Express-Service Terms of Carriage

Small (63kb)

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DPD EXPRESS (airfreight) Terms of Carriage

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Reusable Containers Terms of Carriage

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DPD Food Terms of Carriage

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The Terms of Use govern the use of our IT services, such as access to our internet platforms, the providing of information about our products and services, the connection to our DPD systems and much more. Depending on which IT services you use, the Terms of Use listed below apply.

DPD Financial Services

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myDPD

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eSolutions

Small (122kb)

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Deposit Conditions for Consignee Deposit Authorization

With a Deposit Authorization (Deposit-Okay) you will receive your parcels even when you are not at home or if you prefer a delivery without personal contact. The Deposit Conditions apply to every deposit requested by you.

Consignor Authorization to deposit

You as a consignor can also request an Authorisation to deposit under certain conditions and after consultation with your parcel recipients. For more details, please refer to the Consignor Authorization to deposit.

Deposit Conditions

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Consignor Authorization to deposit

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If you are unable to open a PDF document, you can download the latest version of Adobe Reader here.

Further information about the GTC for parcel shipping

Private customers (consumers)

If you are a private customer (consumer), our DPD CLASSIC GTC apply to all parcel shipping.

GTC DPD CLASSIC

  • for all products/services
  • for shipping within Germany
  • for shipping to other European countries
  • for shipping to countries outside of Europe

Business customers

Please use the following overview for details of how the GTC for our commercial Classic shipping differ.

GTC DPD CLASSIC

  • for the Express-Service
  • for shipping within Germany
  • for shipping to countries outside of Europe

GTC CLASSIC EUROPE AND CLASSIC SHOP

  • for shipping to other European countries