General terms and conditions.

GTC for parcel shipping with DPD

General terms and conditions.

GTC for parcel shipping with DPD

We invite you to obtain information about our terms and conditions for the shipping of parcels and mail. Here you will also find the terms of transport for specific products, together with our terms of use relating to selected applications.

GTC DPD CLASSIC

The DPD CLASSIC GTC basically apply to all parcel shipments, with the exception of cross-border commercial shipping of Classic parcels to European countries, which are subject to the CLASSIC EUROPE AND CLASSIC SHOP GTC. In addition to the DPD CLASSIC GTC there are supplementary terms of transport for specific products/services.

GTC DPD CLASSIC

Small (116kb)

PDF


 

GTC CLASSIC EUROPE AND CLASSIC SHOP

The CLASSIC EUROPE AND CLASSIC SHOP GTC apply exclusively to cross-border commercial shipping of CLASSIC parcels to countries within Europe. In addition to the CLASSIC EUROPE AND CLASSIC SHOP GTC there are supplementary terms of transport for specific products/services.

GTC CLASSIC EUROPE AND CLASSIC SHOP

Small (197kb)

PDF

Appendix 1: Countries of origin

Small (56kb)

PDF

Appendix 2: Delivery conditions

Small (89kb)

PDF

Appendix 3: List of excluded goods

Small (107kb)

PDF


 

GTC DPD MAIL

The DPD Mail GTC apply to the domestic and international shipping of letters and mail-type shipments. Here you can find out more about postal shipments with DPD.

GTC DPD MAIL

Small (60kb)

PDF


 

GTC DPD PARCELLetter

The DPD PARCELLetter GTC apply to the domestic shipping of letters and mail-type shipments. Here you can find out more about the DPD PARCELLetter service.

GTC DPD PARCELLetter

Small (77kb)

PDF


 

In addition to the GTC, specific products/services are subject to the terms of transport listed below.

COD

Small (93kb)

PDF

DPD DIRECT

Small (67kb)

PDF

DPD MAX

Small (66kb)

PDF

DPD 8:30, DPD 10:00, DPD 12:00, DPD EXPRESS

Small (68kb)

PDF

DPD EXPRESS (airfreight)

Small (71kb)

PDF

Supplementary options

Small (84kb)

PDF

Special agreement DPD Food

Small (107kb)

PDF

Special agreement transport of medicinal products

Small (74kb)

PDF

In addition to the GTC, specific products/services are subject to the terms of transport listed below.

DPD Financial Services

Small (59kb)

PDF

MyDPD Pro

Small (310kb)

PDF

eSolutions

Small (122kb)

PDF

If you are unable to open a PDF document, you can download the latest version of Adobe Reader here.

Further information about the GTC for parcel shipping

Private customers (consumers)

If you are a private customer (consumer), our DPD CLASSIC GTC apply to all parcel shipping.

GTC DPD CLASSIC

  • for all products/services
  • for shipping within Germany
  • for shipping to other European countries
  • for shipping to countries outside of Europe

Business customers

Please use the following overview for details of how the GTC for our commercial Classic shipping differ.

GTC DPD CLASSIC

  • for the Express-Service
  • for shipping within Germany
  • for shipping to countries outside of Europe

GTC CLASSIC EUROPE AND CLASSIC SHOP

  • for shipping to other European countries