Here you will find useful information and helpful tools relating to parcel shipping. We’ve put together all the relevant information on domestic and international shipping. We also offer multimedia operating instructions for our products and services, and an overview of all available interfaces to the various shop and shipping systems.
We give each parcel its own parcel number. On the basis of this number you can track the progress of your parcel in myDPD or in your app, and if necessary arrange for delivery on a different day or to a different location.
If your parcel is at the delivery centre you can arrange for a new delivery in myDPD or in our app. You simply enter the parcel number and the location and date for the delivery. You can always track the current delivery status of your parcel here.
As the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. You normally receive an email with the parcel number. If we have not located you at home, you will also find the parcel number on the parcel notification card which we leave in your letterbox. In the parcel tracking function four redirection options are available to you, e.g. you can give us a deposit okay, redirect your parcel to a neighbour, a parcelshop of your choice or change the day of delivery. In your \"Preferences\" you can register the type of delivery which is generally the most suitable for you.
Our parcel tracking function enables you to follow the progress of your parcel online at any time. If the status of your parcel remains unchanged for a long period or if it isn\'t delivered at the indicated time, you are welcome to contact us.
The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.
Parcels which are picked up from you can weigh up to 31.5 kg. The maximum weight for parcels which are handed in for shipment at a Pickup parcelshop is 20 kg.
Because the weight and dimensions are required for a precise calculation of the shipping costs, you should measure and weigh the parcel. However, if your parcel data is different from our own measurements, it is possible that you will be invoiced for additional costs.
You should protect your goods during shipment by securing them for transport. For this purpose you should use a robust, square or rectangular cardboard box, bubble wrap, padding material such as polystyrene peanuts or mechanically produced crumpled paper and adhesive tape. If the cardboard box has been used before, you should remove any old parcel labels. You will find detailed instructions on how to pack parcels correctly in our packing tips.
The volumetric weight indicates the amount of cargo space a parcel takes up and is calculated for DPD Express parcels, which are transported by airfreight. The volumetric weight is only calculated if it exceeds the actual weight. You can calculate the volumetric weight conveniently in the DPD volumetric weight calculator. Or with the formula: Length (cm) x Width (cm) x Height (cm)/5,000 (cm³/kg).
With DPD you enjoy the support of an efficient business partner. No matter whether you are just launching your own online shop or manage a large company - with us you can send any quantity of parcels, mail and special product formats reliably, fast and at highly favourable prices. Together we will find exactly the right solution for your individual shipping requirements.
Pickup is the name for the parcel shop network operated by DPDgroup.
Our Pickup parcelshop finder will enable you to find the Pickup parcelshop in your area. Choose your preferences from 7,000 Pickup parcelshops in Germany and all throughout Europe.
We are in the process of expanding our parcel shop network in order to meet the requirements of all consignees. You are welcome to suggest suitable stores or locations for new parcel shops using our online form.
There are some goods which can\'t be shipped via our Pickup parcelshops. These include all goods which are prohibited in DPD\'s general terms and conditions, as well as parcels which do not have a square or rectangular shape. Further exclusions are: hazardous goods, hazardous goods in limited quantity (LQ), Tyres, Parcels for personal delivery, e.g. medicines.
Simply click on the name or address of the parcel shop in the parcel shop finder. This takes you to a page that shows you the opening times.
DPD offers SOAP-based web service interfaces. Using the DPD Converter, data can be exchanged with DPD in EDIFACT formats such as IFTSTA or IFTMIN, or in an individual file format such as XML, CSV, ASCII, SAP iDoc, Excel, VDA or PDF.
You will find examples and detailed information on the structures of the interfaces in the Developer area.
In order to professionally connect your shop to the DPD system, DPD provides various plug & play solutions from its partners. A list of the possible plugins and further information can be found in the Overview.
DPD offers locally installable software tools and web-based interfaces. Unfortunately we can\'t give a general recommendation. We have compiled an overview of our diverse solutions for you on the IT connections page.
DPD supports all merchandise management system which enable an exchange of information via CSV, MPSEXPDATA or XML.
Please send us your complete application documents, i.e. a letter of application, your CV and relevant educational reports and references, so that we get a clear impression of what you can do.
You can get in touch with our human resources team.
We provide training facilities throughout Germany at almost all DPD branches and at our offices in Aschaffenburg and Koblenz. However, please note that not every location offers the full range of occupational training. If you have a question about a concrete location or occupation, please contact our team.
If you follow these tips it will help to make your application to DPD a successful one. We look forward to getting to know you!
Use our online application process.
Send us your application documents in PDF format (max. 3 MB).
Your application should contain a letter, CV and copies of your reports/references.
Let us know what attracts you most to the advertised position, and what your qualifications are.
We'd also be interested to learn some personal details about you, e.g. what your hobbies are.
Unfortunately this is no longer possible.
Up to 10 addresses are stored.
We have collectedinformation and instructions for shipping with myDPD for you.
According to all that is known so far, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.
However, as a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee\'s letterbox.
In order to avoid direct contact as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:
Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also followed by our delivery personnel.
Please check, especially in the case of commercial delivery addresses, whether parcel delivery to the addressee is actually possible.
You will find more detailed information on the regulations in other European countries below.
Parcel deliveries and collections in Germany are being implemented as normal, as long as this is not restricted by the local authorities.
At the present time there are no delays in parcel shipping with DPD. However, if the current parcel volumes continue to increase as people switch more and more from bricks and mortar shopping to online retailing, regional bottlenecks cannot be ruled out. Many of our 7,000 Pickup parcelshops in Germany are integrated into normal shops and will be affected by a temporary closure due to the nationwide lockdown.
In the case of international shipments, in some areas the delivery or collection of express parcels is not possible due to official regulations.
You will find more detailed information on individual regions with existing restrictions below.
The DPD crisis team reassesses the current situation on a daily basis and uses this information as the basis for targeted measures. DPD is also well prepared for the impending lockdown. Open and transparent communication is very important to us. That is why we keep our shippers and parcel consignees informed about current effects on parcel shipping via a variety of channels. You can find all the important information at dpd.de/coronavirus. If individual Pickup parcelshops are temporarily closed due to the lockdown, we take this into account in our Pickup Parcelshop Finder, in the DPD App and on our website. We are continuing to do everything in our power to ensure the delivery of essential supplies to the population. We will continue to fulfil this task even in the event of a "hard lockdown".
Many of our 7,000 Pickup parcelshops in Germany are integrated into normal shops and will be affected by a temporary closure due to the nationwide lockdown. However, around 60% of all DPD parcel shops will remain open. In such cases we take this into account in our Pickup Parcelshop Finder at https://www.dpd.com/de/de/pickup-paketshops/paketshop-finden/ and in the DPD App.
DPD is raising awareness among its staff, and especially among all delivery personnel, of appropriate hygiene measures. In addition, masks are mandatory at all locations, and strict distance and hygiene rules apply in all areas of the company premises. All locations are equipped with protective equipment and disinfectants in large quantities. When entering a DPD site, all workers are checked with fever monitors for a possible elevated body temperature in order to detect possible cases of COVID-19 even faster. Updated pandemic plans exist for all locations in order to maintain our service in the event of a further spread of the corona virus.
Depending on the development of the infection and the applicable lockdown measures, DPD will exclude individual delivery options. This will enable us to prevent the virus from spreading and to react to any business closures.
In principle DPD continues to carry out parcel shipments to all European countries. Conversely, parcels from abroad continue to be delivered in Germany.
In some areas delivery or collection of parcels is not possible or only possible to a limited extent due to official instructions.
Due to the current increase in the number of infections, it is possible in individual cases that traders may have to temporarily cease business activities and may not be able to receive parcels. So please check in advance whether parcel delivery to the addressee is actually possible.
This can be the case in the following countries
Austria (for more information on the delivery situation in Austria)
Italy (for more information on the delivery situation in Italy)
France (for more information on the delivery situation in France)
Spain (for more information on the delivery situation in Spain)
Great Britain (for more information on the delivery in Great Britain)
The delivery structure in Austria continues to be unrestricted. However, stricter official measures will apply in Austria from 17 to probably 26 November. This will be accompanied by an increase in business closures.
The business closures can also affect Pickup parcelshops.
As a result, it is possible that parcels may not be accepted or it may be more difficult to deliver them to some addresses. A shortened period for clarifying the situation currently applies to parcels which can't be delivered. Find out more: https://www.dpd.com/at/de/support/kontakt/coronavirus/
Due to an increasing number of cases of infection, Italy is again applying stricter Covid-19 measures. In large parts of the country there is a curfew from 10 p.m. to 5 a.m., in some regions even for the whole day. Theatres, cinemas, sports centres and museums are closed throughout the country, and in many regions restaurants and bars are also temporarily closed. Industrial facilities, grocery shops, pharmacies, hairdressers and laundries remain open.
We are continuing to ship goods to and from France.
Since 30 October all non-essential shops in France have been closed, so that not all parcel shops are available.
We are continuing to ship goods to and from Spain.
Restaurants and cafés have been closed in some regions of Spain due to high levels of infection. However, all shops are open, so there are no restrictions on the parcel shop network.