Here you will find useful information and helpful tools relating to parcel shipping. We’ve put together all the relevant information on domestic and international shipping. We also offer multimedia operating instructions for our products and services, and an overview of all available interfaces to the various shop and shipping systems.
Your parcel is currently still at the parcel delivery centre and can't be processed for delivery at the moment.
The possible reasons for this are:
We will be happy to help you find your parcel.
There are various reasons why the delivery vehicle may remain motionless for some time in Live-Tracking, e.g.:
With a drop-off okay you allow the DPD driver to leave your parcel in a safe place which you specify, for example in the garage.
You can issue a one-time drop-off okay for a parcel in your parcel tracking, or enter a drop-off okay as a permanent delivery preference for all your parcels.
Parcels delivered directly to the consignee can be shipped up to a weight of 31.5 kg. When sending parcels to a Pickup parcelshop, the maximum weight is 20 kg.
Parcels which are picked up from you can weigh up to 31.5 kg. The maximum weight for parcels which are handed in for shipment at a Pickup parcelshop is 20 kg.
You can calculate the size of your parcel by adding together the shortest and the longest side of the parcel. In myDPD and the DPD App you can easily calculate your parcel size by entering your parcel dimensions (length x width x height).
The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.
The volumetric weight indicates the amount of cargo space a parcel takes up and is calculated for DPD Express parcels, which are transported by airfreight. The volumetric weight is only calculated if it exceeds the actual weight. You can calculate the volumetric weight conveniently in the DPD volumetric weight calculator. Or with the formula: Length (cm) x Width (cm) x Height (cm)/5,000 (cm³/kg).
With DPD you enjoy the support of an efficient business partner. No matter whether you are just launching your own online shop or manage a large company - with us you can send any quantity of parcels, mail and special product formats reliably, fast and at highly favourable prices. Together we will find exactly the right solution for your individual shipping requirements.
The maximum weight is 20 kg and the maximum length 100 cm. Here you'll find our practical parcel size calculator.
As a consignee, please report your complaint to your shipper, who has all the necessary documents. If you are a business shipper, please report your complaint using the complaint form in myDPD in the 'orders' section. If you do not have access to myDPD, contact our customer service. Please have the delivery note, the handover receipt and your commercial invoice ready.
Please feel free to contact us, we will check your reference and update our data.
DPD offers SOAP-based web service interfaces. Using the DPD Converter, data can be exchanged with DPD in EDIFACT formats such as IFTSTA or IFTMIN, or in an individual file format such as XML, CSV, ASCII, SAP iDoc, Excel, VDA or PDF.
DPD supports all merchandise management system which enable an exchange of information via CSV, MPSEXPDATA or XML.
DPD offers locally installable software tools and web-based interfaces. Unfortunately we can\'t give a general recommendation. We have compiled an overview of our diverse solutions for you on the IT connections page.
In order to professionally connect your shop to the DPD system, DPD provides various plug & play solutions from its partners. A list of the possible plugins and further information can be found in the Overview.
First and foremost, we want to get to know you - the person behind the resume - and at the same time give you the chance to get to know us as a company and as an employer. In this way, we can determine together if we are a good fit.
Our advice: Be yourself. Prepare yourself. Be curious and ask questions. Show us why you want to be a part of DPD.
It's simple: We are always setting ourselves new goals that we can grow by. We know our potential. The thirst for knowledge and the desire to develop further are in all of us!
That is why there are currently many innovation and change projects at DPD. We are all keen to get something off the ground as one big team, to go on a joint learning journey and to drive DPD forward. With several thousand employees at numerous locations across the country, our company may be the size of a corporation, but at the same time we have the culture of a medium-sized company. We are like a big family that rolls up our sleeves together and gets things done. And that includes giving each other open and honest feedback. We do this, among other things, in our regular employee surveys, which show us where we can improve even further.
Why not see for yourself? Take a look at our career site, read our reviews on kununu, watch our videos, and most important get to know us personally.
We need your CV and relevant certificates, in order to get a better impression of you and your previous experiences.
Whether you are a specialist or manager, a career changer or a graduate: the important thing is that you feel addressed by our job advertisement and that you can imagine working with us in that position. And even if you can't tick every single one of the requirements we've described: submit your application anyway - after all, you can learn (almost) anything!
If you follow these tips it will help to make your application to DPD a successful one. We look forward to getting to know you!
Use our online application process.
Send us your application documents in PDF format (max. 3 MB).
Your application should contain a letter, CV and copies of your reports/references.
Let us know what attracts you most to the advertised position, and what your qualifications are.
We'd also be interested to learn some personal details about you, e.g. what your hobbies are.
When a parcel label is printed in myDPD, the pickup is automatically requested. If you would like to arrange an additional pickup, you can do so in the menu item Shipping order - Order a pickup. On the dashboard you can see when the next pickup will take place at your location. This can be a date you have freely selected or a scheduled collection date agreed with us.
In the "Parcel label print" column of the "Start order" menu item you can print already created orders as a parcel label.
The return you have ordered must be handed in by your customer for dispatch at a parcel shop. It is not possible to have a return parcel picked up. To have the parcel collected, please initiate a collection request.
Ja, verknüpfen Sie dazu einfach Ihren eBay Account in Ihrem myDPD Profil.
You can access your invoices via the menu item Profile - My account.
We have collectedinformation and instructions for shipping with myDPD for you.