How can we help you?

Here you will find useful information and helpful tools relating to parcel shipping.  We’ve put together all the relevant information on domestic and international shipping. We also offer multimedia operating instructions for our products and services, and an overview of all available interfaces to the various shop and shipping systems.

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  • Empfangen - Paket empfangen / umleiten
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What happens if the driver doesn't locate me at home?

Consignees who are not located at the time of delivery receive a parcel notification card from DPD. By scanning the QR code, entering the parcel number at dpd.de or by telephone, the recipient is informed where his parcel is at the moment. If the parcel has not yet been delivered or deposited, he has the possibility to redirect the parcel in the way that suits him best.

The delivery vehicle has not moved in Live-Tracking for a long time. What is the reason for this?

There are various reasons why the delivery vehicle may remain motionless for some time in Live-Tracking, e.g.:

  • The driver is delivering several parcels to different consignees at the same address and needs a little more time to do so.
  • Especially in city centres the driver does not park the vehicle at every individual delivery stop, but delivers parcels to consignees within reach on foot.
  • The driver is taking a break.

Why is my parcel at the parcel delivery centre? What can I do?

Your parcel is currently still at the parcel delivery centre and can't be processed for delivery at the moment.

The possible reasons for this are:

  • There is a delivery problem (e.g. address clarification or misrouting of the parcel), and it is currently being resolved.
  • The parcel can't be forwarded immediately due to a high volume of shipments.

A parcel that is shown to me as "delivered" has not yet been delivered to me. What is the reason for this?

We will be happy to help you find your parcel.

  • Was the parcel perhaps delivered to a neighbour?
  • Is the parcel at the specified safe place, e.g. in the garage?
  • Did we drop the parcel off for you at a parcel shop?

What is a drop-off okay / deposit authorisation?

With a drop-off okay you allow the DPD driver to leave your parcel in a safe place which you specify, for example in the garage.

You can issue a one-time drop-off okay for a shipment in your shipment tracking, or enter a drop-off okay as a permanent delivery preference for all your parcels.

Tips and tricks

Tips and tricks

The DPD App
Installing and using our app is as simple as this.

Alexa, Siri and the Google Assistant
How to manage your DPD parcel deliveries simply and intuitively with voice commands.

Packing tips & shipping materials
Packing goods in a parcel isn’t rocket science. In spite of this, there are a few things to keep in mind to make sure that shipping your parcel runs smoothly.

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  • Versenden - Maße und Gewichte
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What is the maximum shipping weight?

Parcels delivered directly to the consignee can be shipped up to a weight of 31.5 kg. When sending parcels to a Pickup parcelshop, the maximum weight is 20 kg.

How do I calculate the size of my parcel?

You can calculate the size of your parcel by adding together the shortest and the longest side of the parcel. In myDPD and the DPD App you can easily calculate your parcel size by entering your parcel dimensions (length x width x height).

What does \'girth\' (combined circumference plus longest side) mean?

The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.

How heavy can my parcel be?

Parcels which are picked up from you can weigh up to 31.5 kg. The maximum weight for parcels which are handed in for shipment at a Pickup parcelshop is 20 kg.

What is the volumetric weight? And how do I calculate it?

The volumetric weight indicates the amount of cargo space a parcel takes up and is calculated for DPD Express parcels, which are transported by airfreight. The volumetric weight is only calculated if it exceeds the actual weight. You can calculate the volumetric weight conveniently in the DPD volumetric weight calculator. Or with the formula: Length (cm) x Width (cm) x Height (cm)/5,000 (cm³/kg).

Tips and tricks

Tips and tricks

The DPD App
Installing and using our app is as simple as this – with explanatory videos.

Express shipping
There are times when fast delivery is essential. Opt for our Express service - domestic and international.

Packing tips & shipping materials
Packing goods in a parcel isn’t rocket science, but there are a few things to keep in mind to make sure that shipping your parcel runs smoothly.

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

Height (cm)
Width (cm)
Length (cm)

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

Request prices

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  • Pickup Paketshop - Allgemeines und Service
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If I wish to send a parcel from a Pickup parcelshop, what dimensions are accepted?

The maximum weight is 20 kg and the maximum length 100 cm. You'll find our practical parcel size calculator under "Packing tips".

How do I report a complaint?

As a consignee, please report your complaint to your shipper, who has all the necessary documents. If you are a business shipper, please report your complaint using the complaint form in myDPD in the 'orders' section. If you do not have access to myDPD,  contact our customer service. Please have the delivery note, the handover receipt and your commercial invoice ready.

What does Pickup refer to?

Pickup is the name for the parcel shop network operated by DPDgroup.

What exclusions are there at the Pickup parcelshop?

There are some goods which can\'t be shipped via our Pickup parcelshops. These include all goods which are prohibited in DPD\'s general terms and conditions, as well as parcels which do not have a square or rectangular shape. Further exclusions are: hazardous goods, hazardous goods in limited quantity (LQ), Tyres, Parcels for personal delivery, e.g. medicines.

Find a parcel shop

Find a nearby Pickup parcelshop.

Find a parcel shop

Find a nearby Pickup parcelshop.

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  • Entwickler - IT-Anbindungen
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What interfaces does DPD provide?

DPD offers SOAP-based web service interfaces. Using the DPD Converter, data can be exchanged with DPD in EDIFACT formats such as IFTSTA or IFTMIN, or in an individual file format such as XML, CSV, ASCII, SAP iDoc, Excel, VDA or PDF.

What materials management systems are supported by DPD?

DPD supports all merchandise management system which enable an exchange of information via CSV, MPSEXPDATA or XML.

Which DPD shipping solution is best for me?

DPD offers locally installable software tools and web-based interfaces. Unfortunately we can\'t give a general recommendation. We have compiled an overview of our diverse solutions for you on the IT connections page.

What plugins does DPD provide?

In order to professionally connect your shop to the DPD system, DPD provides various plug & play solutions from its partners. A list of the possible plugins and further information can be found in the Overview.

How does the XML interface have to be structured?

You will find examples and detailed information on the structures of the interfaces in the Developer area.

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  • Unternehmen - Karriere
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What does DPD expect from applicants?

First and foremost, we want to get to know you - the person behind the resume - and at the same time give you the chance to get to know us as a company and as an employer. In this way, we can determine together if we are a good fit. ​

Our advice: Be yourself. Prepare yourself. Be curious and ask questions. Show us why you want to be a part of DPD.

Why should I apply for a job at DPD?

It's simple: We are always setting ourselves new goals that we can grow by. We know our potential. The thirst for knowledge and the desire to develop further are in all of us!​

That is why there are currently many innovation and change projects at DPD. We are all keen to get something off the ground as one big team, to go on a joint learning journey and to drive DPD forward. With several thousand employees at numerous locations across the country, our company may be the size of a corporation, but at the same time we have the culture of a medium-sized company. We are like a big family that rolls up our sleeves together and gets things done. And that includes giving each other open and honest feedback. We do this, among other things, in our regular employee surveys, which show us where we can improve even further.​

Why not see for yourself? Take a look at our career site, read our reviews on kununu, watch our videos, and most important get to know us personally.

How do I apply for a job with DPD?

Simply check our DPD Job Finder and apply directly. And if there is no suitable job advertisement for you, we would also be pleased to receive an unsolicited application.

Which documents should be included in my application?

We need your complete application documents, i.e., a cover letter, your CV and relevant certificates, in order to get a better impression of you and your previous experiences.

Which qualifications do I need to apply?

Whether you are a specialist or manager, a career changer or a graduate: the important thing is that you feel addressed by our job advertisement and that you can imagine working with us in that position. And even if you can't tick every single one of the requirements we've described: submit your application anyway - after all, you can learn (almost) anything!

Application tips – what is especially important to us

If you follow these tips it will help to make your application to DPD a successful one. We look forward to getting to know you!

Top 5 tips on applying

  1. Use our online application process.

  2. Send us your application documents in PDF format (max. 3 MB).

  3. Your application should contain a letter, CV and copies of your reports/references.

  4. Let us know what attracts you most to the advertised position, and what your qualifications are.

  5. We'd also be interested to learn some personal details about you, e.g. what your hobbies are.

Do you have any questions regarding your application? Please feel free to use our career contact form.

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  • myDPD - Allgemeines und Service
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How do I arrange for a pickup and where do I see if I have done this?

When a parcel label is printed in myDPD, the pickup is automatically requested. If you would like to arrange an additional pickup, you can do so in the menu item Shipping order - Order a pickup. On the dashboard you can see when the next pickup will take place at your location. This can be a date you have freely selected or a scheduled collection date agreed with us.

How do I print a parcel label in myDPD (for business customers)?

In the "Parcel label print" column of the "Start order" menu item you can print already created orders as a parcel label.

When will be a return in myDPD (for business customers) picked up from my customer?

The return you have ordered must be handed in by your customer for dispatch at a parcel shop. It is not possible to have a return parcel picked up. To have the parcel collected, please initiate a collection request.

Where can I view my invoices in myDPD (for business customers)?

You can access your invoices via the menu item Profile - My account.

Can I import orders from eBay into myDPD (for business customers)?

Ja, verknüpfen Sie dazu einfach Ihren eBay Account in Ihrem myDPD Profil.

Help and FAQs for business customers

Help and FAQs for business customers

We have collectedinformation and instructions for shipping with myDPD for you.

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  • Corona
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What specific restrictions are there on international parcel shipping?

In principle DPD continues to carry out parcel shipments to all European countries. Conversely, parcels from abroad continue to be delivered in Germany.

In some areas delivery or collection of parcels is not possible or only possible to a limited extent due to official instructions.

A list of detailed postcode areas can be found here for DPD EXPRESS. For DPD Classic there are currently no exclusion zones.

Due to the current increase in the number of infections, it is possible in individual cases that traders may have to temporarily cease business activities and may not be able to receive parcels. So please check in advance whether parcel delivery to the addressee is actually possible.

This can be the case in the following countries

  • Austria (for more information on the delivery situation in Austria)

  • Italy (for more information on the delivery situation in Italy)

  • France (for more information on the delivery situation in France)

  • Switzerland

  • Spain (for more information on the delivery situation in Spain)

  • Great Britain (for more information on the delivery in Great Britain)

Are there any restrictions on parcel shipping?

Parcel deliveries and collections in Germany are being implemented as normal, as long as this is not restricted by the local authorities.

At the present time there are no delays in parcel shipping with DPD.

At the federal level, much of the security measures to contain the COVID 19 pandemic have been relaxed. However, depending on state-specific laws and regulations, as well as local hotspot regulations, certain regulations imposed by the authorities could apply. Before bringing a parcel to a DPD Pickup parcel shop, please check what Corona rules apply in your particular region.

In the case of international shipments, in some areas the delivery or collection of express parcels is not possible due to official regulations.

A list of detailed postcode areas can be found here for DPD EXPRESS.

You will find more detailed information on individual regions with existing restrictions here.

How should I act as the consignee of a parcel?

According to all that is known so far, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.

However, as a precautionary measure, personal confirmation of receipt by signature at the private front door is substantially suspended. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee's letterbox.

In order to avoid direct contact as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:

Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also followed by our delivery personnel.

Despite the relaxed security measures nationwide, we ask our customers and parcel recipients to continue to adhere to recommended social distancing regulations.

Before picking up a parcel at a DPD Pickup parcel shop, please check what Corona rules apply in your particular region.

How should I act as the shipper of a parcel?

Please check, especially in the case of commercial delivery addresses, whether parcel delivery to the addressee is actually possible.

At the federal level, much of the security measures to contain the COVID 19 pandemic have been relaxed. However, depending on state-specific laws and regulations, as well as local hotspot regulations, certain regulations imposed by the authorities could apply. Before bringing a parcel to a DPD Pickup parcel shop, please check what Corona rules apply in your particular region.

Moreover, it is also possible that at the regional level a maintenance of "3G at the workplace" could be imposed by the authorities. In line with this, we hope you will understand that during their shift, our drivers will not be presenting a new 3G certificate each time they enter a new location (such as for a commercial pickup).

You will find more detailed information on the regulations in other European countries here.

What steps is DPD taking in response to the spread of the coronavirus?

DPD is helping to counteract the further spread of the coronavirus and protect its own workforce with a series of measures.

As a precautionary measure, personal confirmation of receipt by signature at the private front door is substantially suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee's letterbox. We encourage customers and consignees to give us a deposit okay, so that no personal contact is necessary at all.

Employees whose presence on site is not required are working from home until further notice. Business trips are kept to a necessary minimum, and participation in large-scale events such as trade fairs has been suspended until further notice.

DPD is raising awareness among its staff, and especially among all delivery personnel, of appropriate hygiene measures. In addition, masks are mandatory at all locations, and strict distance and hygiene rules apply in all areas of the company premises. All locations are equipped with protective equipment and disinfectants in large quantities.

In case that "3G at the workplace" is to be maintained by the authorities at regional level, all employees affected by this regulation must provide proof of 3G before starting work. People who are not vaccinated, recovering or currently have a negative test are not allowed to enter a DPD location. This is checked and documented daily.

Updated pandemic plans exist for all locations in order to maintain our service in the event of a further spread of the corona virus. In addition, DPD offers all employees the option of supervised self-testing at their individual location. This offer is made on a voluntary basis. In addition, DPD Germany is offering vaccination to local staff and workers at various locations.

Parcel shipping with DPD: information on the delivery situation in Austria

We are continuing to ship goods to and from Austria.

For more information on the possible effects of the coronavirus on parcel shipping, please visit the DPD Austria information page: https://www.dpd.com/at/de/support/kontakt/coronavirus/

Parcel shipping with DPD: information on the delivery situation in Italy

The measures in place in Italy depend on the region to which a parcel is to be sent. Industrial facilities, grocery shops, pharmacies, hairdressers and laundries are not affected by possible business closures. In regions with a lower incidence theatres, cinemas, sports centres, museums as well as bars and restaurants are allowed to open under certain conditions.

Parcel shipping with DPD: information on the delivery situation in France

We are continuing to ship goods to and from France.

The government has relaxed the previously very strict measures, so that most shops and restaurants are now open again.

Parcel shipping with DPD: information on the delivery situation in Spain

We are continuing to ship goods to and from Spain.

The Spanish government has relaxed the previously strict COVID-19 prevention measures. Accordingly, most shops, restaurants and bars can reopen as normal.

Parcel shipping with DPD: information about the delivery situation in Great Britain

The UK has now lifted almost all COVID-19 precautions.

As a result of Brexit new regulations apply to shipments to the UK.

Everything you need to know can be found here: dpd.de/brexit

Not found the answer you're looking for? Then simply get in touch with us.