Here you will find useful information and helpful tools relating to parcel shipping. We’ve put together all the relevant information on domestic and international shipping. We also offer multimedia operating instructions for our products and services, and an overview of all available interfaces to the various shop and shipping systems.
Please check whether the parcel has been deposited in the safe place you have specified, or has been delivered to a neighbour. If the parcel can\'t be found, please contact our customer service via the contact form.
You can change your deposit okay safe place at any time and as many times as you want under \"Preferences\".
You have the possibility to make a change option of your choice. For security reasons, we ask for your understanding that it is not possible to pick up your parcel at the parcel delivery centre.
You can only provide a deposit okay for your own parcels. Your family member can provide the deposit okay in a separate account.
With DPD you can ship parcels in a wide range of sizes. You can calculate the size of your parcel by adding the longest and the shortest sides of the parcel together. When you start an order in myDPD and the DPD App you can have the parcel size calculated simply and conveniently by entering the dimensions (length x width x height).
Parcels which are picked up from you can weigh up to 31.5 kg. The maximum weight for parcels which are handed in for shipment at a Pickup parcelshop is 20 kg.
You should protect your goods during shipment by securing them for transport. For this purpose you should use a robust, square or rectangular cardboard box, bubble wrap, padding material such as polystyrene peanuts or mechanically produced crumpled paper and adhesive tape. If the cardboard box has been used before, you should remove any old parcel labels. You will find detailed instructions on how to pack parcels correctly in our packing tips.
The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.
Because the weight and dimensions are required for a precise calculation of the shipping costs, you should measure and weigh the parcel. However, if your parcel data is different from our own measurements, it is possible that you will be invoiced for additional costs.
With DPD you enjoy the support of an efficient business partner. No matter whether you are just launching your own online shop or manage a large company - with us you can send any quantity of parcels, mail and special product formats reliably, fast and at highly favourable prices. Together we will find exactly the right solution for your individual shipping requirements.
Please feel free to contact our service team - we will check your information and update the relevant data.
As a consignee, please report your complaint to your shipper, who has all the necessary documents. If you are a business shipper, please report your complaint using the complaint form in myDPD in the 'orders' section. If you do not have access to myDPD, contact our customer service. Please have the delivery note, the handover receipt and your commercial invoice ready.
The maximum weight is 20 kg and the maximum length 100 cm. You\'ll find our practical parcel size calculator under \"Packing tips\".
Pickup is the name for the parcel shop network operated by DPDgroup.
There are some goods which can\'t be shipped via our Pickup parcelshops. These include all goods which are prohibited in DPD\'s general terms and conditions, as well as parcels which do not have a square or rectangular shape. Further exclusions are: hazardous goods, hazardous goods in limited quantity (LQ), Tyres, Parcels for personal delivery, e.g. medicines.
You will find examples and detailed information on the structures of the interfaces in the Developer area.
DPD offers SOAP-based web service interfaces. Using the DPD Converter, data can be exchanged with DPD in EDIFACT formats such as IFTSTA or IFTMIN, or in an individual file format such as XML, CSV, ASCII, SAP iDoc, Excel, VDA or PDF.
DPD supports all merchandise management system which enable an exchange of information via CSV, MPSEXPDATA or XML.
In order to professionally connect your shop to the DPD system, DPD provides various plug & play solutions from its partners. A list of the possible plugins and further information can be found in the Overview.
DPD offers locally installable software tools and web-based interfaces. Unfortunately we can\'t give a general recommendation. We have compiled an overview of our diverse solutions for you on the IT connections page.
We provide training facilities throughout Germany at almost all DPD branches and at our offices in Aschaffenburg and Koblenz. However, please note that not every location offers the full range of occupational training. If you have a question about a concrete location or occupation, please contact our team.
We will also be happy to receive an unsolicited application if there is currently no suitable vacancy for you in the Job Finder. You can submit your complete application documents here, indicating the field of work you are interested in.
Please send us your complete application documents, i.e. a letter of application, your CV and relevant educational reports and references, so that we get a clear impression of what you can do.
If you have any questions about a specific vacancy or your application process, please feel free to contact the relevant contact person. You will find the contact details in the relevant job advertisement. For general questions about the application process you can contact our Human Resources team directly
If you follow these tips it will help to make your application to DPD a successful one. We look forward to getting to know you!
Use our online application process.
Send us your application documents in PDF format (max. 3 MB).
Your application should contain a letter, CV and copies of your reports/references.
Let us know what attracts you most to the advertised position, and what your qualifications are.
We'd also be interested to learn some personal details about you, e.g. what your hobbies are.
You can change your password at any time under profile.
Unfortunately this is no longer possible.
We have collectedinformation and instructions for shipping with myDPD for you.
According to all that is known so far, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.
However, as a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee\'s letterbox.
In order to avoid direct contact as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:
Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also followed by our delivery personnel.
Please check, especially in the case of commercial delivery addresses, whether parcel delivery to the addressee is actually possible.
You will find more detailed information on the regulations in other European countries below.
Parcel deliveries and collections in Germany are being implemented as normal, as long as this is not restricted by the local authorities.
At the present time there are no delays in parcel shipping with DPD. Many of our 7,000 Pickup parcelshops in Germany are integrated into normal shops and will be affected by a temporary closure due to the nationwide lockdown.
In the case of international shipments, in some areas the delivery or collection of express parcels is not possible due to official regulations.
A list of detailed postcode areas can be found here for DPD EXPRESS.
You will find more detailed information on individual regions with existing restrictions below.
DPD is helping to counteract the further spread of the coronavirus and protect its own workforce with a series of measures.
As a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee\'s letterbox. We encourage customers and consignees to give us a deposit okay, so that no personal contact is necessary at all.
Employees whose presence on site is not required are working from home until further notice. Business trips are kept to a necessary minimum, and participation in large-scale events such as trade fairs has been suspended until further notice.
DPD is raising awareness among its staff, and especially among all delivery personnel, of appropriate hygiene measures. In addition, masks are mandatory at all locations, and strict distance and hygiene rules apply in all areas of the company premises. All locations are equipped with protective equipment and disinfectants in large quantities. When entering a DPD site, all workers are checked with fever monitors for a possible elevated body temperature in order to detect possible cases of COVID-19 even faster. Updated pandemic plans exist for all locations in order to maintain our service in the event of a further spread of the corona virus. In addition, DPD offers all employees the opportunity to take up to two free rapid tests per week at their individual location. This offer is made on a voluntary basis.
Depending on the development of the infection and the applicable lockdown measures, DPD will exclude individual delivery options. This will enable us to prevent the virus from spreading and to react to any business closures.
In principle DPD continues to carry out parcel shipments to all European countries. Conversely, parcels from abroad continue to be delivered in Germany.
In some areas delivery or collection of parcels is not possible or only possible to a limited extent due to official instructions.
A list of detailed postcode areas can be found here for DPD EXPRESS. For DPD Classic there are currently no exclusion zones.
Due to the current increase in the number of infections, it is possible in individual cases that traders may have to temporarily cease business activities and may not be able to receive parcels. So please check in advance whether parcel delivery to the addressee is actually possible.
This can be the case in the following countries
Austria (for more information on the delivery situation in Austria)
Italy (for more information on the delivery situation in Italy)
France (for more information on the delivery situation in France)
Spain (for more information on the delivery situation in Spain)
Great Britain (for more information on the delivery in Great Britain)
The delivery structure in Austria continues to be unrestricted. The country has adopted a gradual opening strategy from the lockdown. Shops, schools, body-related service providers, museums, libraries, restaurants and leisure and cultural establishments, and zoos are open again under certain conditions.
The business closures can also affect Pickup parcelshops.
As a result, it is possible that parcels may not be accepted or it may be more difficult to deliver them to some addresses. Find out more: https://www.dpd.com/at/de/support/kontakt/coronavirus/
The measures in place in Italy depend on the region to which a parcel is to be sent. Industrial facilities, grocery shops, pharmacies, hairdressers and laundries are not affected by possible business closures. In regions with a lower incidence theatres, cinemas, sports centres, museums as well as bars and restaurants are allowed to open under certain conditions.
We are continuing to ship goods to and from France.
Parcel delivery is currently not affected by the intensified measures adopted by the government to combat a renewed strong spread of the coronavirus.
We are continuing to ship goods to and from Spain.
In some parts of the country, shops have to close due to regional restrictions.
The UK has decided on relaxations of the previous lockdown measures, which will be implemented in individual steps. Gradually shops, bars, restaurants, hairdressers and other service providers will be able to reopen as normal.
Since 4 January 2021 parcel shipping to the UK and Ireland, which had been suspended for a time, has been possible again.
As a result of Brexit new regulations apply to shipments to the UK. Everything you need to know about Brexit can be found here: dpd.de/brexit