Here you will find useful information and helpful tools relating to parcel shipping. We’ve put together all the relevant information on domestic and international shipping. We also offer multimedia operating instructions for our products and services, and an overview of all available interfaces to the various shop and shipping systems.
According to all that is known so far, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.
However, as a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee's letterbox.
In order to avoid direct contact as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:
Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also followed by our delivery personnel.
Please check, especially in the case of commercial delivery addresses, whether parcel delivery to the addressee is actually possible. In Germany and numerous EU countries, many shops have to be closed on official orders.
Exceptions to this rule are, among others, food retailers, drugstores, banks, wholesalers, beverage markets, pharmacies, medical supply stores, dry cleaners, building, gardening and pet supplies stores. The regulations may vary in the individual federal states.
You will find more detailed information on the regulations in other European countries below.
Many DPD Pickup parcelshops are open to customers and parcel consignees. The Parcel Shop Finder will show you which parcel shops are currently open.
In order to guarantee you a secure delivery, at our parcel shops your parcels are also handed over in a contact-free way. The parcel shop employee will document both the ID card check and the parcel hand-over. Until further notice, consignees will no longer sign for the parcel on our scanners.
Parcel deliveries and collections in Germany are in general being implemented as normal, as long as this is not restricted by the local authorities.
Current border closures within Europe do NOT currently apply to the movement of goods.
Nevertheless, delays in international parcel shipping may occur due to border controls. This applies in particular to the movement of goods to Poland, Austria and Italy, where there are considerable bottlenecks and waiting times at border crossings.
In individual regions - above all in Italy - it is also not possible to deliver or collect parcels due to official directives. A list of detailed postcode areas can be found here for DPD CLASSIC and here for DPD EXPRESS.
You will find more detailed information on individual regions with existing restrictions below.
DPD is helping to counteract the further spread of the coronavirus and protect its own workforce with a series of measures.
As a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee's letterbox. We encourage customers and consignees to give us a deposit okay, so that no personal contact is necessary at all.
Employees whose presence on site is not required are working from home until further notice. Business trips are kept to a necessary minimum, and participation in large-scale events such as trade fairs has been suspended until further notice.
DPD is making its staff, and in particular all delivery personnel, more aware of appropriate hygiene measures. Personal confirmations of receipt for parcel deliveries have been suspended until further notice. Updated pandemic plans exist for all locations in order to maintain our service even in the event of an increase in corona cases.
Currently there are no known restrictions on parcel shipping within Germany. All DPD parcel centres are operating at normal capacity.However, local delays and restrictions due to official directives issued at short notice cannot be ruled out.
However, delays may occur due to border checks. This applies in particular to parcel shipments between Germany and the following countries:
In individual regions - above all in Italy - it is also not possible to deliver or collect parcels due to official directives. You can find a detailed list of the postcode areas here. This is the case in the following countries:
Parcel shipments to crisis areas in China, such as in the Wuhan region, are suspended until further notice.
In addition, many retailers and other businesses in several countries have had to temporarily cease their operations and are unable to receive parcels.
This applies in particular to the following countries:
Austria (for more information on the delivery situation in Austria)
Italy (for more information on the delivery situation in Italy)
France (for more information on the delivery situation in France)
Spain (for more information on the delivery situation in Spain)
Great Britain (for more information on the delivery in Great Britain)
The Austrian government has ordered the nationwide closure of shops, initially until 13 April 2020. This does not affect shops in the following sectors:
food retailing; food sales; drugstores; pharmacies; shops selling medical products and remedies; health and care services; animal feed sales; agricultural trade; petrol stations; security and emergency products and maintenance; banks, post and telecommunications; delivery services; cleaning and hygiene; public transport, tobacconists and newsagents; maintenance of critical infrastructure and emergency services; petrol stations.
There are currently no general restrictions on parcel deliveries and collections.
B2C deliveries (DPD Classic) will continue to take place. With Express shipping, in some cases different arrangements apply here.
A constantly updated list of all postcode areas in which there are currently delivery restrictions due to the coronavirus can be found on the DPD Austria information page: https://www.dpd.com/at/de/support/kontakt/corona-nationale-liefersperren/
The Italian government has declared the entire country a restricted zone and ordered nationwide closures of shops. In spite of the restrictions, goods can still be transported to and from Italy at present. However, in Northern Italy in particular, parcel delivery and collection is currently not possible in many postcode areas. An overview of the individual postcodes can be found above under "What specific restrictions apply to international parcel shipping?
We are continuing to transport goods to and from France. Necessary operational modifications on the part of DPD France may result in noticeably longer delivery times in some cases. We ask for your understanding in this regard.
This does not apply to parcel deliveries by our partner Chronopost.
France is also imposing massive restrictions on the retail trade and catering.
Restaurants, bars, cafés, discotheques and cinemas are closing, as are most shops. Exceptions are made for grocery stores, pharmacies, banks and petrol stations.
Parcel delivery and collection is currently not possible in some postcode areas.
An overview of the individual postcodes can be found above under "What specific restrictions apply to international parcel shipping?"
We are continuing to transport goods to and from Spain. However, numerous business consignees cannot be reached due to official closures, and a large number of shops have to remain closed.
There are exceptions, especially for food retailing, pharmacies and petrol stations.
The United Kingdom government has taken additional measures to contain the spread of the coronavirus. Because of these measures, all non-essential businesses are now closed. As a result all DPD Pickup parcelshops in the UK are temporarily closed, and parcel delivery or collection is currently not possible there.
In spite of this DPD is still delivering parcels as usual in the UK, and goods are still being shipped from Germany. Delays in delivery are possible, however.
The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.
Parcels which are picked up from you can weigh up to 31.5 kg. The maximum weight for parcels which are handed in for shipment at a Pickup parcelshop is 20 kg.
Because the weight and dimensions are required for a precise calculation of the shipping costs, you should measure and weigh the parcel. However, if your parcel data is different from our own measurements, it is possible that you will be invoiced for additional costs.
You should protect your goods during shipment by securing them for transport. For this purpose you should use a robust, square or rectangular cardboard box, bubble wrap, padding material such as polystyrene peanuts or mechanically produced crumpled paper and adhesive tape. If the cardboard box has been used before, you should remove any old parcel labels. You will find detailed instructions on how to pack parcels correctly in our packing tips.
The volumetric weight indicates the amount of cargo space a parcel takes up and is calculated for DPD Express parcels, which are transported by airfreight. The volumetric weight is only calculated if it exceeds the actual weight. You can calculate the volumetric weight conveniently in the DPD volumetric weight calculator. Or with the formula: Length (cm) x Width (cm) x Height (cm)/5,000 (cm³/kg).
With DPD you enjoy the support of an efficient business partner. No matter whether you are just launching your own online shop or manage a large company - with us you can send any quantity of parcels, mail and special product formats reliably, fast and at highly favourable prices. Together we will find exactly the right solution for your individual shipping requirements.
We give each parcel its own parcel number. On the basis of this number you can track the progress of your parcel in myDPD or in your app, and if necessary arrange for delivery on a different day or to a different location.
If your parcel is at the delivery centre you can arrange for a new delivery in myDPD or in our app. You simply enter the parcel number and the location and date for the delivery.
In order to redirect your delivery to a different place or day, you enter your parcel number in myDPD or in our app. After that you can select the option for when and where we make the delivery.
As a rule domestic parcels are delivered within two days from the start of the order. In the case of international parcels the delivery time depends on the country of destination. You will find all the information about your parcel in myDPD and the DPD App. For business customers the delivery times for international parcels are displayed in our Delivery-time calculator.
As the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. You normally receive an email with the parcel number. If we have not located you at home, you will also find the parcel number on the parcel notification card which we leave in your letterbox. In the parcel tracking function four redirection options are available to you, e.g. you can give us a deposit okay, redirect your parcel to a neighbour, a parcelshop of your choice or change the day of delivery. In your "Preferences" you can register the type of delivery which is generally the most suitable for you.
Pickup is the name for the parcel shop network operated by DPDgroup.
Our Pickup parcelshop finder will enable you to find the Pickup parcelshop in your area. Choose your preferences from 7,000 Pickup parcelshops in Germany and all throughout Europe.
We are in the process of expanding our parcel shop network in order to meet the requirements of all consignees. You are welcome to suggest suitable stores or locations for new parcel shops using our online form.
There are some goods which can't be shipped via our Pickup parcelshops. These include all goods which are prohibited in DPD's general terms and conditions, as well as parcels which do not have a square or rectangular shape. Further exclusions are: hazardous goods, hazardous goods in limited quantity (LQ), Tyres, Parcels for personal delivery, e.g. medicines.
Simply click on the name or address of the parcel shop in the parcel shop finder. This takes you to a page that shows you the opening times.
DPD offers SOAP-based web service interfaces. Using the DPD Converter, data can be exchanged with DPD in EDIFACT formats such as IFTSTA or IFTMIN, or in an individual file format such as XML, CSV, ASCII, SAP iDoc, Excel, VDA or PDF.
You will find examples and detailed information on the structures of the interfaces in the Developer area.
In order to professionally connect your shop to the DPD system, DPD provides various plug & play solutions from its partners. A list of the possible plugins and further information can be found in the Overview.
DPD offers locally installable software tools and web-based interfaces. Unfortunately we can't give a general recommendation. We have compiled an overview of our diverse solutions for you on the IT connections page.
DPD supports all merchandise management system which enable an exchange of information via CSV, MPSEXPDATA or XML.
Simply check our DPD Job Finder online. You can also apply directly for a job with us. And if there is no suitable vacancy for you there, you can also send us your unsolicited application. You can apply directly via our online form.
Please send us your complete application documents, i.e. a letter of application, your CV and relevant educational reports and references, so that we get a clear impression of what you can do.
If you don't find anything to suit you in the in the DPD Job Finder, you can also send us an unsolicited application. Please send your complete application documents with details of your specific area of interest to: [email protected]
You can get in touch with our human resources team.
We provide training facilities throughout Germany at almost all DPD branches and at our offices in Aschaffenburg and Koblenz. However, please note that not every location offers the full range of occupational training. If you have a question about a concrete location or occupation, please contact our team.
If you follow these tips it will help to make your application to DPD a successful one. We look forward to getting to know you!
Use our online application process.
Send us your application documents in PDF format (max. 3 MB).
Your application should contain a letter, CV and copies of your reports/references.
Let us know what attracts you most to the advertised position, and what your qualifications are.
We'd also be interested to learn some personal details about you, e.g. what your hobbies are.
The password must have at least 5 and maximum 50 characters and may contain letters, numbers and special characters. For effective security we recommend least eight digits and the use of both numbers and special characters.
Unfortunately this is no longer possible.
Up to 10 addresses are stored.
On the login page is a ' Forgot password ' button. If you click this you can enter your email address or your user name. We will send you an email afterwards.
You can use the arrow next to the column names to sort the records.
We have collectedinformation and instructions for shipping with myDPD for you.