Terms of transport.

You wish your parcels to reach their destination securely and fast – the following tips and tricks will make sure they do.

Terms of transport.

You wish your parcels to reach their destination securely and fast – the following tips and tricks will make sure they do.

To make sure that your shipping with DPD is trouble-free we've put together all the most important information for you here. If you follow these tips and tricks we'll make sure that your parcels reach the consignee in time and intact.

Efficiently organised: our terms of transport

What you need to keep in mind for your parcel shipping.

Information for trouble-free shipping

  1. Packing instructions: Every parcel must be packed securely so that it is suitable for automated sorting and transport.

  2. Exclusions from shipment: there are some goods we can't transport, such as live animals, weapons and especially valuable goods such as precious metals and gems.

  3. Weights and dimensions: parcels can have a maximum weight of 31.5 kg, a maximum girth (combined circumference + longest side) of 300 cm and a length (longest side) of 175 cm. Would you like to know if your parcel has the right dimensions? Simply use our parcel size calculator.

Hazardous goods

We make sure that your hazardous goods are transported reliably and safely – both domestically and internationally.

On your behalf we ship classified hazardous goods throughout our German and European road network in accordance with ADR hazardous goods regulations.

Hazardous goods

We make sure that your hazardous goods are transported reliably and safely – both domestically and internationally.

On your behalf we ship classified hazardous goods throughout our German and European road network in accordance with ADR hazardous goods regulations.

Exclusions from transport

Special features and surcharges

Proof of delivery (POD)

Would you like to be sure that your parcel has arrived safely? DPD’s proof of delivery (POD) is the answer. For a small additional charge you will receive a POD confirming the successful delivery.

Excluded and special areas

Here you will find information on the postcode areas in which we cannot offer express and pickup services.

Express-Service excluded areas

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Classic-Service excluded areas

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DPD Mail

DPD Mail price list

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Franking zones

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Import Service

In international shipping from abroad DPD offers you a comprehensive service for your import shipments. Our aim is to make your import operations as simple as possible. We take care of the efficient customs clearance of your shipments directly at Frankfurt airport, and keep you informed about the progress of your import parcels right up to the time of delivery.
DPD offers you competitively priced and reliable import solutions, for example for parcels, documents and freight shipments from other continents. Benefit from our Import Service – including collection, customs clearance and delivery.
Contact our customer service direct.

Crisis region surcharge

For deliveries to crisis regions (e.g. because of political disturbances or conflicts in the area etc.) there may be a surcharge of EUR 25.00. The following countries are currently classed as crisis regions and subject to a surcharge:

  • Afghanistan
  • Iraq
  • Mali
  • Palestine
  • South Sudan
  • Syria
  • Central African Republic

Address correction

If the consignee address isn't correct we will do everything in our power to deliver the shipment to the correct address in spite of this. This is only possible within Germany, however.

Excess size/weight

Outsize parcels exceed the upper limit for our standard parcels:

  • Max. weight: 31.5 kg

  • Max. length: 175 cm, and 120 cm with our international Express Service

  • Maximum girth: 300 cm

  • Girth = circumference + longest side

  • Volumetric weight: airfreight parcels are priced on the basis of volumetric weight in cases where this exceeds the actual weight in kg. More information is available here.

  • There is a surcharge for especially bulky parcels with a volume of more than 200 L.

Customs clearance

We take care of it: we carry out routine customs formalities at extra cost. A range of delivery terms from DAP to DDP are available.

Islands and regions within Germany and Europe subject to surcharges

In some exceptional cases geographical factors make delivery more complicated. If you download the PDF below you'll find out for which islands and regions surcharges apply. 

Islands and regions subject to surcharge

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Reusable containers and toner cartridges

Special agreement reusable containers

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Toner cartridges

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Fuel surcharge

DPD applies efficiency measures in order to offset rising oil prices. In spite of this, for reasons of cost we apply a kerosene surcharge in addition to the diesel surcharge which is standard within the industry for road transport. Here you will find the current diesel and kerosene surcharges.