Both shippers and consignees benefit from our flexible solutions for returning parcels. As a shipper you can integrate the Return button directly in the shipping confirmation or in your online shop. This saves you additional work and ensures trouble-free returns management on the part of your customers. If you as a consignee wish to return an article, one touch is all it takes to create a return label.
It isn't always possible to avoid returns. But implementing them can be made easy. With myDPD you manage all your returns efficiently, which provides you with more flexibility, more control and therefore satisfied customers.
Wide-ranging options: Whether it's a conventional enclosed label, a return label by email or using the app – we've got the right solution for every business.
myDPD: With myDPD we provide you with full control over your returns management.
Efficiency: Our returns management can be simply integrated into your IT system. This means that your goods are quickly available for sale once more.
Innovative: The DPD Return button
In the DPD App consignees can place a return order simply by tapping the screen. The app automatically creates a return label, that the recipient only has to affix to the parcel. Afterwards he can hand in the parcel at the Pickup parcelshop.
Integrated: Returns by click
You provide a link to myDPD in your shipping confirmation or directly in your online shop. Your consignees can then recreate their returns, and you have everything under control.
Efficient: Returns on request
On request of your consignee you can send them an email with the return label in PDF format or a link to myDPD.
Flexible: The multicarrier label
The multicarrier label now also enables consignees to return parcels with a DHL label via one of our 7,900 Pickup parcelshops.
Innovative: The DPD Return button
In the DPD App consignees can place a return order simply by tapping the screen. The app automatically creates a return label, that the recipient only has to affix to the parcel. Afterwards he can hand in the parcel at the Pickup parcelshop.
Integrated: Returns by click
You provide a link to myDPD in your shipping confirmation or directly in your online shop. Your consignees can then recreate their returns, and you have everything under control.
Efficient: Returns on request
On request of your consignee you can send them an email with the return label in PDF format or a link to myDPD.
Flexible: The multicarrier label
The multicarrier label now also enables consignees to return parcels with a DHL label via one of our 7,900 Pickup parcelshops.
With us your customers abroad can also conveniently return parcels to you.
We offer our international returns service for Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Ireland, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Sweden, Slovakia and Spain.
Saving a trip: The return shipment is picked up and delivered directly to the manufacturer. We implement your drop-shipment business in a successful and uncomplicated way. With our import service we ensure trouble-free customs clearance and keep you fully informed right up to the actual delivery.
Saving a trip: The return shipment is picked up and delivered directly to the manufacturer. We implement your drop-shipment business in a successful and uncomplicated way. With our import service we ensure trouble-free customs clearance and keep you fully informed right up to the actual delivery.
Options for your returns service | Returns handed in at the parcel shop | Return collection requests |
Returns via the DPD App | - | |
Returns from your online shop | - | |
Multicarrier-label | - | |
Returns as parcel inserts | - | |
International | Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Ireland, Latvia, Lithuania, Luxembourg, the Netherlands, , Poland, Portugal, Sweden and Spain | Belgium, Bulgaria, Denmark, Estonia, Finland, France, Ireland, Italy, Croatia, Latvia, Lithuania, Lichtenstein, Luxembourg, Monaco, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Czech Republic, Hungary |
Express | - | |
Different consignee address for the return | ||
Collection with delivery to third-party | - |
Returns handed in at the parcel shop |
---|
Returns via the DPD App |
---|
Returns from your online shop |
---|
Multicarrier-label |
---|
Returns as parcel inserts |
---|
International | Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Ireland, Latvia, Lithuania, Luxembourg, the Netherlands, , Poland, Portugal, Sweden and Spain |
---|
Express | - |
---|
Different consignee address for the return |
---|
Collection with delivery to third-party | - |
---|
Return collection requests |
---|
Returns via the DPD App | - |
---|
Returns from your online shop | - |
---|
Multicarrier-label | - |
---|
Returns as parcel inserts | - |
---|
International | Belgium, Bulgaria, Denmark, Estonia, Finland, France, Ireland, Italy, Croatia, Latvia, Lithuania, Lichtenstein, Luxembourg, Monaco, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Czech Republic, Hungary |
---|
Express |
---|
Different consignee address for the return |
---|
Collection with delivery to third-party |
---|
As a fulfillment service provider we take care of the entire spectrum of logistics operations.
Unique on the market: we provide climate friendly shipping for all parcels – at no additional cost to our customers.
The shipping of returns also involves a significant quantity of CO2. So it's good to know that we also provide climate friendly shipping for returns.
Click here to find out how to receive your return label and where you can return your parcel:
1. You create the return label in myDPD or the DPD App.
2. You receive the return label by email from the shipper.
1. Do you have a return label for your parcel? Then you can print it out, stick it on and return your parcel directly to one of our DPD delivery drivers or take it to the parcelshop.
2. Do you only have a QR code to hand? Then simply take your parcel to the nearest parcelshop. We'll take care of the rest.
It's that simple
You will receive the return label from your shipper, print it out, stick it on the parcel and simply give the return to the delivery driver with the next parcel delivery.
Simply without registration
Your delivery driver will take the parcel without prior notification.
Environmentally friendly
Your delivery driver is already on their way to you, saving you another trip to the parcelshop - uncomplicated and environmentally friendly.
It's that simple
You will receive the return label from your shipper, print it out, stick it on the parcel and simply give the return to the delivery driver with the next parcel delivery.
Simply without registration
Your delivery driver will take the parcel without prior notification.
Environmentally friendly
Your delivery driver is already on their way to you, saving you another trip to the parcelshop - uncomplicated and environmentally friendly.
We'll tell you how to package your returns properly so they arrive safely at the online store.
Home / Returning parcels