Both shippers and consignees benefit from our flexible solutions for returning parcels. As a shipper you can integrate the Return button directly in the shipping confirmation or in your online shop. This saves you additional work and ensures trouble-free returns management on the part of your customers. If you as a consignee wish to return an article, one touch is all it takes to create a return label.

Returns management made easy

It isn't always possible to avoid returns. But implementing them can be made easy. With myDPD you manage all your returns efficiently, which provides you with more flexibility, more control and therefore satisfied customers.

Good reason for always implementing your returns with DPD

  1. Wide-ranging options: Whether it's a conventional enclosed label, a return label by email or using the app – we've got the right solution for every business.

  2. myDPD: With myDPD we provide you with full control over your returns management.

  3. Efficiency: Our returns management can be simply integrated into your IT system. This means that your goods are quickly available for sale once more.

Your options for trouble-free return shipping

Your options for trouble-free return shipping

Innovative: The DPD Return button
In the DPD App consignees can place a return order simply by tapping the screen. The app automatically creates a return label, or a QR code which the consignee can then display at the Pickup parcelshop.

Integrated: Returns by click
You provide a link to myDPD in your shipping confirmation or directly in your online shop. Your consignees can then recreate their returns, and you have everything under control.

Efficient: Returns on request
On request, you email the consignee the return label as a PDF, or a link to myDPD. Here the consignee can simply download the return label – as a PDF or as a mobile return label for paperless shipping.

Flexible: The multicarrier label
The multicarrier label now also enables consignees to return parcels with a DHL label via one of our 6,500 Pickup parcelshops.

International returns service

With us your customers abroad can also conveniently return parcels to you.

We offer our international returns service for Belgium, Denmark, Estonia, Finland, France, Great Britain, Latvia, Lithuania, Luxembourg, the Netherlands, Austria, Portugal, Sweden and Spain.

International returns service

With us your customers abroad can also conveniently return parcels to you.

We offer our international returns service for Belgium, Denmark, Estonia, Finland, France, Great Britain, Latvia, Lithuania, Luxembourg, the Netherlands, Austria, Portugal, Sweden and Spain.

Collection requests: We pick up returns from wherever you need

Saving a trip:  The return shipment is picked up and delivered directly to the manufacturer. We implement your drop-shipment business in a successful and uncomplicated way. With our import service we ensure trouble-free customs clearance and keep you fully informed right up to the actual delivery.

Options for your returns service

Returns handed in at the parcel shop

Return collection requests

Returns via the DPD App

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Returns from your online shop

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Multicarrier-label

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Returns as parcel inserts

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International

Belgium, Denmark, Estonia, Finland, France, Great Britain, Latvia, Lithuania, Luxembourg, the Netherlands, Austria, Portugal, Sweden and Spain

Belgium, Bulgaria, Denmark, Estonia, Finland, France, Great Britain, Ireland, Italy, Croatia, Latvia, Lithuania, Lichtenstein, Luxembourg, Monaco, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, the Czech Republic, Hungary

Express

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Different consignee address for the return

Collection with delivery to third-party

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Returns handed in at the parcel shop

Returns via the DPD App

Returns from your online shop

Multicarrier-label

Returns as parcel inserts

International

Belgium, Denmark, Estonia, Finland, France, Great Britain, Latvia, Lithuania, Luxembourg, the Netherlands, Austria, Portugal, Sweden and Spain

Express

-

Different consignee address for the return

Collection with delivery to third-party

-

Return collection requests

Returns via the DPD App

-

Returns from your online shop

-

Multicarrier-label

-

Returns as parcel inserts

-

International

Belgium, Bulgaria, Denmark, Estonia, Finland, France, Great Britain, Ireland, Italy, Croatia, Latvia, Lithuania, Lichtenstein, Luxembourg, Monaco, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, the Czech Republic, Hungary

Express

Different consignee address for the return

Collection with delivery to third-party

Carbon-neutral parcel shipping

Unique on the market:  we provide carbon-neutral shipping for all parcels – at no additional cost to our customers.

The shipping of returns also involves a significant quantity of CO2. So it's good to know that we also provide carbon-neutral shipping for returns.

With DPD, returns are as simple as this

If at any time the contents of a parcel don’t meet your requirements, you can simply send them back. Returns are fast and uncomplicated with DPD. You can either have returns collected from your ParcelLock box or drop them off at a Pickup parcelshop.

Sending back a parcel

Sending back a parcel

The mobile parcel label
Nothing to print out. Nothing to attach. Use our mobile return label. It doesn't get any simpler.

One-touch returns
In the app you tap for a QR code, which you then only need to display at the parcel shop.

Printing out the return label
You receive the return label from your shipper and print it out.

Then drop the parcel off at your local parcel shop
You can drop the parcel off at one of our 6,500 Pickup parcelshops. Check out right now where your local parcel shop is located.

Packing tips - for a quick and secure retoure

We'll tell you how to package your returns properly so they arrive safely at the online store.

Find parcel shop

Find a nearby Pickup parcelshop.

Find parcel shop

Find a nearby Pickup parcelshop.

Request prices