You can check on the shipping status of your parcel by simply entering the parcel label number or reference number. Track your parcel live and see when we’ll be ringing your doorbell. Right down to the last 30 minutes! In addition, myDPD or our app enable you to redirect parcels and register your delivery preferences.
Please check whether the parcel has been deposited in the safe place you have specified, or has been delivered to a neighbour. If the parcel can\'t be found, please contact our customer service via the contact form.
You can change your deposit okay safe place at any time and as many times as you want under \"Preferences\".
You have the possibility to make a change option of your choice. For security reasons, we ask for your understanding that it is not possible to pick up your parcel at the parcel delivery centre.
You can only provide a deposit okay for your own parcels. Your family member can provide the deposit okay in a separate account.