You can check on the shipping status of your parcel by simply entering the parcel label number or reference number. Track your parcel live and see when we’ll be ringing your doorbell. Right down to the last 30 minutes! In addition, myDPD or our app enable you to redirect parcels and register your delivery preferences.
Sometimes it can happen that the delivery vehicle stays in the same place long time. If this has been the case for a long time, please contact our customer service with the parcel number.
Your parcel is currently still at the parcel delivery centre and can't be processed for delivery at the moment.
The possible reasons for this are:
We will be happy to help you find your parcel.
With a drop-off okay you allow the DPD driver to leave your parcel in a safe place which you specify, for example in the garage.
You can issue a one-time drop-off okay for a shipment in your shipment tracking, or enter a drop-off okay as a permanent delivery preference for all your parcels.