You can check on the shipping status of your parcel by simply entering the parcel label number or reference number. Track your parcel live and see when we’ll be ringing your doorbell. Right down to the last 30 minutes! In addition, myDPD or our app enable you to redirect parcels and register your delivery preferences.
If your parcel is at the delivery centre you can arrange for a new delivery in myDPD or in our app. You simply enter the parcel number and the location and date for the delivery. You can always track the current delivery status of your parcel here.
Our parcel tracking function enables you to follow the progress of your parcel online at any time. If the status of your parcel remains unchanged for a long period or if it isn\'t delivered at the indicated time, you are welcome to contact us.
It\'s very important to apply the parcel label correctly when you send parcels. Your parcel label or return label should always be applied to the largest surface of the package, where it can be clearly read. In addition you should not use parcel labels which are crumpled or difficult to read.
If you provide us with a deposit okay you can take delivery of parcels at any time, even if you aren\'t at home. In this case you specify where we should deposit your parcel, for example in the garage or carport.
In order to provide a deposit okay for all your future parcels, simply log into myDPD or the DPD App, or register and enter the desired location in your \"Preferences\", e.g. the garage or carport. When filling in the online form, please make sure that the desired location is described briefly and concisely, that it is at the delivery address, that it is secure and that it is stationary. In addition, the deposit okay can\'t be used as authorisation for other persons. Please download our authorisation form.