Legal notice / Dispute settlement

Zusteller mit Fahrzeug Zusteller mit Fahrzeug

Legal notice / Dispute settlement


DPD Deutschland GmbH
Wailandtstraße 1
63741 Aschaffenburg

Board of management:
Karsten Schwarz (CEO),  
Günter Pfaff, Andreas Thams

Chairman of the supervisory board:
Justin Pegg

Court of registration Aschaffenburg:
Registration number HRB 8887

VAT identification:
VAT ID No. DE 248464253

Customer contact:
If you wish to contact us by email please use our contact form. This will enable us to transfer your enquiry to the right contact person and ensure that the matter will be dealt without delay.

Our email address is: [email protected]

You can reach us by telephone on: Tel. +49 6021 8430.

This legal notice also applies to Facebook, X, XING, YouTube, kununu, Giphy und engage! (online application)

Supervisory authority according to § 5 para. 1 no. 3 Digital Services Act for Carriage of letters weighing up to 1000 g:
Bundesnetzagentur für
Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen (BNetzA)
Tulpenfeld 4
53113 Bonn

Supervisory authority for audiovisual media services is the Bavarian Regulatory Authority for New Media (BLM) in accordance with Section 5 (1) No. 8 b of the Digital Services Act

Heinrich-Lübke-Straße 27

81737 München



Online settlement of disputes for consumers:
The EU Commission has made available to consumers an Internet platform for the out-of-court settlement of disputes connected with online contracts for the purchase of goods or services.This platform is available under the following link:

General duty to provide information in accordance with Section 36 of the Consumer Dispute Settlement Act (VSBG):
DPD Deutschland GmbH is obliged to participate in dispute resolution proceedings before a Consumer Arbitration Board. Consumers (senders and their recipients) can call on the Consumer Arbitration Board to settle disputes about rights and obligations in the event of loss, theft or damage to postal items or infringement of their own rights to which they are entitled on the basis of a legal ordinance pursuant to Section 18 PostG if it has not been possible to reach an agreement with DPD Deutschland GmbH.

DPD Deutschland GmbH does not participate in dispute resolution proceedings within the meaning of the VSBG.

The competent Consumer Arbitration Board is
Schlichtungsstelle Post
Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen
Tulpenfeld 4
53113 Bonn