Security at DPD.

Security at DPD.

We regret that there are repeated illegal attempts to misuse the DPD brand in order to defraud third parties. Here you will learn the main details about current risks relating to the Internet and emails, and how you can protect yourself against them.

Please note:

DPD accepts no liability for damage which arises from the unauthorised use of our name or brand. This applies in particular to demands for payment which are made with fraudulent intentions.

If you wish to ask a question or provide information you can contact us directly at any time.

Security information

Fake invoice emails

Recently emails have been circulating which claim to be from DPD and require people to download invoices in CSV format. The emails are formulated ungrammatically and generally have the following or a similar subject line:

“DPD e-invoice: for A.N. Other new invoices created: 1234567890“

IMPORTANT: DPD expressly wishes to point out that this represents misuse of the DPD brand and is attempted fraud. DPD does not send bills as a CSV download. Please do not click on the corresponding links! DPD accepts no responsibility for any damage which arises from such attempts at fraud.

If in an individual case you are not sure whether a message really comes from DPD and can be trusted, you can contact us at any time at [email protected].

Offers on online real estate portals in which DPD appears as an agent

We very much regret that the DPD brand is currently being misused for a fraudulent purpose. In this fraud, apartments are offered on online real estate portals at favourable prices. DPD is indicated as an agent, offering to send keys for viewing the apartments in return for a financial payment (claimed to be to DPD).

IMPORTANT: We expressly wish to point out that DPD does not provide agency services in the real estate field. DPD does not carry out services of this kind for real estate portals or estate agents, and does not implement financial transfers for this purpose. Any requests for payment made in this context are made with fraudulent intentions with the unauthorised use of the DPD name and brands.

DPD wishes to issue an express warning against responding to such requests and making payments! DPD accepts no liability for damage which arises from such payments. In such cases we recommend reporting the matter to the police.

If you receive such or similar demands for payment and are not sure whether the messages actually come from DPD and can be trusted, you can contact us at any time at [email protected].

Thank you for your understanding!

Offers from car sellers who claim that DPD is acting as an intermediary

To our great regret the DPD brand is currently being misused for attempted fraud. This takes the form of alleged car sellers offering cheap cars for which they claim that DPD is acting as an intermediary and in which the vehicle is to be delivered against payment (allegedly to DPD).

IMPORTANT: we would like to point out expressly that DPD does not operate as an intermediary in the field of car sales. DPD does not provide any such services for vehicle portals or sellers, and does not carry out any money transfers for this purpose. Payment requests in connection with such transactions are made with fraudulent intent and with unauthorised use of the DPD name and trademarks.

DPD urgently warns you not to respond to such requests or make payments! DPD accepts no liability whatsoever for any damage caused by such payments. In such cases we recommend that you immediately file a criminal complaint with the police.

If you are confronted with such or similar demands and are unsure whether the communications actually originate from DPD and are legitimate, you can contact us at any time at [email protected]

Thank you for your understanding!

Latest update: 12/2017