We regret that there are repeated illegal attempts to misuse the DPD brand in order to defraud third parties. Here you will learn the main details about current risks relating to the Internet and emails, and how you can protect yourself against them.
DPD accepts no liability for damage which arises from the unauthorised use of our name or brand. This applies in particular to demands for payment which are made with fraudulent intentions.
If you wish to ask a question or provide information you can contact us directly at any time.
With fraudulent intent, emails which request payment of value added tax and/or import fees are currently circulating. According to these fraudulent mails, payment is to be made with a "Paysafecard" which is subject to charges.
IMPORTANT: DPD expressly points out that this is an improper use of the DPD trademark and an attempt at fraud. DPD does not send out payment requests in this form. Please do not comply with such requests and under no circumstances should you follow any links in the emails. DPD accepts no liability whatsoever for any damage caused by such attempts at fraud.
However, in certain circumstances it may happen that DPD actually asks you to pay customs duties before a parcel can be delivered. If you are therefore unsure in individual cases whether a message actually originates from DPD and is legitimate, you can contact us at any time at [email protected].
Caution with requests for payment
To our great regret the DPD brand is repeatedly misused with the aim of committing fraud. This takes the form of parcel consignees or shippers being asked to make payments for a variety of reasons. They claim that this is the precondition for the delivery by DPD of a parcel destined for the consignee, or for some other service. The following examples have recently been used on a regular basis:
Offers on online real estate portals, where it is claimed that DPD acts as an intermediary
Offers from car buyers for whom it is claimed that DPD acts as an intermediary
Payment of charges and additional fees for the import of a parcel
Payment of insurance fees so that an alleged pickup by DPD can take place.
Payment is often to be made with prepaid services such as Neosurf, iGift or Paysafe. DPD does not work with these service providers at any point. Often, however, there is an attempt to create this impression, for example by simulating what are supposed to be DPD websites and/or email addresses.
IMPORTANT: DPD would like to point out explicitly that the situations which are described above are an abuse of the DPD brand and an attempt at fraud. DPD does not send out payment requests in this form. Please do not comply with such requests and under no circumstances should you follow the corresponding links in the emails. DPD accepts no liability whatsoever for any damage or loss which is caused by such attempts at fraud.
In some circumstances, however, it may in fact be necessary for the consignee to make a payment before a parcel is delivered, especially in the case of payment of customs duties on parcels which are imported from countries outside the EU. As a result, if you are unsure in individual cases whether a message actually comes from DPD and is legitimate, you can contact us at any time at [email protected].
Recently emails have been circulating which claim to be from DPD and require people to download invoices in CSV format. The emails are formulated ungrammatically and generally have the following or a similar subject line:
“DPD e-invoice: for A.N. Other new invoices created: 1234567890“
IMPORTANT: DPD expressly wishes to point out that this represents misuse of the DPD brand and is attempted fraud. DPD does not send bills as a CSV download. Please do not click on the corresponding links! DPD accepts no responsibility for any damage which arises from such attempts at fraud.
If in an individual case you are not sure whether a message really comes from DPD and can be trusted, you can contact us at any time at [email protected].
If you would like to report a security issue you may report it to CERT LA POSTE by mail with the following object: [SECURITY-ALERT]
Unless you have specific information about a Bug Bounty program regarding this site, our sites have, as a generic rule, no specific Bug Bounty program. Nevertheless, you still can reach us to make Internet safer.
Latest update: 08/2020
DPD / Sicherheit