How can we help you?

The right know-how at your disposal – our FAQs.

Here you'll find answers to your questions round the clock.

How should I act as the consignee of a parcel?

How should I act as the shipper of a parcel?

Are there any restrictions on parcel shipping?

How is DPD dealing with the lockdown in the various federal states?

Are Pickup parcelshops also affected by a lockdown?

What steps is DPD taking in response to the spread of the coronavirus?

I can no longer redirect my parcel to a neighbour or to a parcel shop. Why is that the case?

What specific restrictions are there on international parcel shipping?

Parcel shipping with DPD: information on the delivery situation in Austria

Parcel shipping with DPD: information on the delivery situation in Italy

Parcel shipping with DPD: information on the delivery situation in France

Parcel shipping with DPD: information on the delivery situation in Spain

Where is my parcel?

By when do I have to send off a parcel so that it is delivered in time for Christmas Eve?

When will my parcel be delivered?

How can I change the place or day of delivery?

Where do I find the parcel number?


 

Our FAQs by topic

 

If you would like to get in touch with us in person, simply use our contact form.