How can we help you?

The right know-how at your disposal – our FAQs.

Here you'll find answers to your questions round the clock.

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Where is my parcel?

We will be happy to help you find your parcel.  You can find out the current status of your shipment quickly and easily via:

  • the parcel tracking function in myDPD
  • the DPD App
  • the QR code on the parcel notification card.

Where do I find the parcel number?

When you receive a parcel:

  • in the shipper's confirmation of dispatch
  • in our delivery notification (email or text message)

How can I change the place or day of delivery?

As the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. You normally receive an email with the parcel number. If we have not located you at home, you will also find the parcel number on the parcel notification card which we leave in your letterbox. In the parcel tracking function four redirection options are available to you, e.g. you can give us a deposit okay, redirect your parcel to a neighbour, a parcelshop of your choice or change the day of delivery. In your \"Preferences\" you can register the type of delivery which is generally the most suitable for you.

When will my parcel be delivered?

Domestic parcel shipping:

We usually deliver your parcel within two days after the shipper has handed the parcel over to us.

Where can I find a Pickup parcelshop?

Find the parcel shop near you in our Pickup parcelshop Finder. You can send or redirect your parcel to your favourite parcel shop.


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