Here you'll find answers to your questions round the clock.
According to all that is known so far, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.
However, as a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee\'s letterbox.
In order to avoid direct contact as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:
Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also followed by our delivery personnel.
Please check, especially in the case of commercial delivery addresses, whether parcel delivery to the addressee is actually possible.
In spite of the fact that the situation has now become more relaxed, it is possible that in individual cases some shops may still be closed.
You will find more detailed information on the regulations in other European countries below.
Most of the DPD Pickup parcelshops are open to customers and parcel consignees. The Parcel Shop Finder will show you which parcel shops are currently open.
In order to guarantee you a secure delivery, at our parcel shops your parcels are also handed over in a contact-free way. The parcel shop employee will document both the ID card check and the parcel hand-over. Until further notice, consignees will no longer sign for the parcel on our scanners.
Parcel deliveries and collections in Germany are in general being implemented as normal, as long as this is not restricted by the local authorities.
In the case of international shipments, in some areas the delivery or collection of express parcels is not possible due to official regulations.
You will find more detailed information on individual regions with existing restrictions below.
DPD is helping to counteract the further spread of the coronavirus and protect its own workforce with a series of measures.
As a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee\'s letterbox. We encourage customers and consignees to give us a deposit okay, so that no personal contact is necessary at all.
Employees whose presence on site is not required are working from home until further notice. Business trips are kept to a necessary minimum, and participation in large-scale events such as trade fairs has been suspended until further notice.
DPD is making its staff, and in particular all delivery personnel, more aware of appropriate hygiene measures. Personal confirmations of receipt for parcel deliveries have been suspended until further notice. Updated pandemic plans exist for all locations in order to maintain our service even in the event of an increase in corona cases.
In spite of the coronavirus pandemic, the collection and delivery of parcels is currently operating without restrictions.
Although the situation has eased somewhat in the meantime, it may happen in individual cases that traders have not yet resumed their business activities and may not be able to receive parcels.
Therefore, please check in advance whether parcel delivery to the consignee is actually possible.
Parcel shipments to crisis areas in China, such as in the Wuhan region, are suspended until further notice.
In addition, many retailers and other businesses in several countries have had to temporarily cease their business activities. and may not be able to take delivery of parcels.
This applies in particular to the following countries:
Austria (for more information on the delivery situation in Austria)
Italy (for more information on the delivery situation in Italy)
France (for more information on the delivery situation in France)
Spain (for more information on the delivery situation in Spain)
Great Britain (for more information on the delivery in Great Britain)
On 1 May Austria relaxed its COVID-19 measures. Most of the country\'s shops and facilities are open again.
There are currently no general restrictions on parcel deliveries and collections.
A constantly updated list of all postcode areas in which there are currently delivery restrictions due to the coronavirus can be found on the DPD Austria information page: https://www.dpd.com/at/de/support/kontakt/corona-nationale-liefersperren/
After the Italian government declared the entire country a restricted zone, the lockdown restrictions are gradually being relaxed. Many shops have now reopened. The transport of goods to and from Italy is currently possible without restrictions.
We are continuing to ship goods to and from France.
As a result of the relaxation of the government lockdown measures, many shops and facilities have now been reopened.
We are continuing to ship goods to and from Spain.
A large number of shops have reopened as a result of the relaxation of the lockdown measures.
Following the closure of non-essential shops in the UK, all shops and markets are now open again.
Parcels from DPD are still being delivered on a normal basis in Great Britain, and goods are still being shipped from Germany. Delays in delivery are possible, however.
We give each parcel its own parcel number. On the basis of this number you can track the progress of your parcel in myDPD or in your app, and if necessary arrange for delivery on a different day or to a different location.
As a rule domestic parcels are delivered within two days from the start of the order. In the case of international parcels the delivery time depends on the country of destination. You will find all the information about your parcel in myDPD and the DPD App. For business customers the delivery times for international parcels are displayed in our Delivery-time calculator.
As the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. You normally receive an email with the parcel number. If we have not located you at home, you will also find the parcel number on the parcel notification card which we leave in your letterbox. In the parcel tracking function four redirection options are available to you, e.g. you can give us a deposit okay, redirect your parcel to a neighbour, a parcelshop of your choice or change the day of delivery. In your \"Preferences\" you can register the type of delivery which is generally the most suitable for you.
As an online shipper you will find the parcel number in the order archive and in the confirmation of order in your mailbox. If you have purchased the parcel label at a Pickup parcelshop, you will find the parcel number on the receipt which is issued. As the consignee, for each shipment you will normally receive an email with the parcel number. If we failed to locate you at home when the delivery was made, you will also find the parcel number on the parcel notification card we leave in your letterbox.
Find the Pickup parcelshop near you with our Pickup parcelshop Finder. You can send or redirect your parcel to your favourite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.