How can we help you?

The right know-how at your disposal – our FAQs.

Here you'll find answers to your questions round the clock.

How should I act as the consignee of a parcel?

How should I act as the shipper of a parcel?

Are there any restrictions on parcel shipping?

How is DPD dealing with the lockdown in the various federal states?

Are Pickup parcelshops also affected from the current lockdown?

What steps is DPD taking in response to the spread of the coronavirus?

I can no longer redirect my parcel to a neighbour or to a parcel shop. Why is that the case?

What specific restrictions are there on international parcel shipping?

Parcel shipping with DPD: information on the delivery situation in Austria

Parcel shipping with DPD: information on the delivery situation in Italy

Parcel shipping with DPD: information on the delivery situation in France

Parcel shipping with DPD: information on the delivery situation in Spain

Where is my parcel?

By when do I have to send off a parcel so that it is delivered in time for Christmas Eve?

When will my parcel be delivered?

How can I change the place or day of delivery?

Where do I find the parcel number?


 

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