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Parcels which are delivered to the Pickup parcelshop are stored there for 7 calendar days. Calendar days are every day of the week, including Sunday.

Yes, you can not only receive parcels, but also send them in our Pickup parcelshops. Returns and parcels that are provided with an online and paid parcel voucher can be placed in any of our shops. You can only buy parcel notes in selected Pickup parcelstores that are marked appropriately.

Yes, you can also collect your parcel from the Pickup parcelshop without the parcel notification card. We simply need proof of identity in the form of your ID card, for example. If someone else collects your parcel for you, this person must also provide proof of identity, together with the authorisation form filled out by you.

As soon as we have delivered your parcel to the Pickup parcelshop it will be ready for collection. You will receive notification by email and/or SMS. You can also check the status of your parcel at any time by means of the DPD app, myDPD or our parcel tracking function.

At selected Pickup parcelshops which accept payment on the spot you can ship parcels of up to 31.5 kg in weight and 1.75 m in length. Please note that parcels which you assign in myDPD or the DPD App can have a maximum weight of 20 kg and a maximum length of 1 m.