Our Pickup parcelshops are integrated in stores and are therefore dependent on the relevant opening times. In our Pickup parcelshop Finder you can find the DPD shop in your neighbourhood and see what its opening hours are. If your local Pickup parcelshop doesn't stick to the indicated opening hours, you are welcome to contact our team.

As soon as we have delivered your parcel to the Pickup parcelshop, you receive notification by email and/or SMS. If you have redirected your parcel or if we have not located you at home, you can call up all information online via the notification card in your mailbox.

Parcels which are delivered to the Pickup parcelshop are stored there for 7 calendar days. Calendar days are every day of the week, including Sunday.

Yes, you can also collect your parcel from the Pickup parcelshop without the parcel notification card. We simply need proof of identity in the form of your ID card, for example. If someone else collects your parcel for you, this person must also provide proof of identity, together with the authorisation form filled out by you.

Yes, you are welcome to collect parcels for a family member, friend or acquaintance. To do so you will need proof of identity and an authorisation form filled out by the consignee of the parcel.