Guest

I have not received my parcel (yet). What can I do?

As soon as the shipper has handed over the parcel to DPD, you can track the status of your parcel at any time in the parcel tracking function. If the parcel status remains unchanged for a day, feel free to contact us.

Our Customer Service will be happy to help.

  • Describe your query to us in the contact form. We will get back to you by email as soon as possible.
  • Or call us on +49 6021 150 415.