Aschaffenburg, 28th May, 2025 – An increasing number of fraudulent e-mails and SMS messages are currently circulating in connection with DPD. These are so-called phishing attacks, in which criminals attempt to obtain personal data or to induce you to perform harmful actions.
Be particularly careful with messages that ask you to open links or make payments. Ignore such messages and do not follow the instructions!
You can recognise forgeries by:
- Foreign domains (e.g. T-Online, Gmail, GMX, Web.de or similar)
- spelling mistakes
- unusual salutations
- Missing DPD logo
- requests for immediate action or threats
- links which lead to strange or unusual websites
- unsolicited attachments
DPD does not send messages with requests to enter personal data via links or to download attachments. Please never click on links or open files from suspicious messages!
You can recognise official DPD messages:
- SMS messages which are sent exclusively from the number +49 177 1787807,
- a 14-digit tracking number,
- the official DPD logo.
If you are unsure about a message, please check the validity of the parcel tracking number on the official DPD homepage: https://www.dpd.com/de/en/
Important: DPD accepts no liability for damage caused by unauthorised use of our name or brand. This applies in particular to fraudulent requests for payment. If you receive a suspicious message, do not reply to it and do not disclose any data.
10 tips to protect yourself from phishing attacks
- Be suspicious of unexpected messages: Be wary of emails or text messages from unknown senders or notifications you weren't expecting. If in doubt, ask yourself whether you are expecting a parcel from us at all. Phishing attacks often use fake dispatch notifications to obtain personal data.
- Check the sender address carefully: official e-mails from DPD only come from @dpd.com or official DPD domains.
- Do not open any links or attachments without checking them: Do not click on links or open attachments in messages which look suspicious.
- Check directly on the official website: Only enter tracking numbers on the official DPD website, never via links from emails or text messages.
- No sharing of sensitive data: DPD will never ask you for passwords, bank details or other sensitive information via email or SMS.
- Spelling mistakes and poor grammar as a warning signal: Phishing messages often contain errors and look unprofessional.
- Update your software regularly: Keep your operating system, browser and antivirus programmes up to date.
- Use strong passwords and two-factor authentication: Protect your accounts as best you can.
- Take security warnings seriously: Keep yourself and others regularly informed about current scams.
- Use spam and phishing filters: Activate filters against unwanted or suspicious messages in your e-mail programme or with your mobile phone provider. Many phishing attempts can be recognised and blocked in advance.
Your security is very important to us. Further information and tips on how you can protect yourself can be found on our security page: https://www.dpd.com/de/en/sicherheit/
Stay attentive and protect your data!
