Frequently Asked Questions
Frequently Asked Questions
Receiving
Receiving
My parcel hasn't arrived. What should I do?
How annoying! We understand that you are waiting for your parcel!It can always happen that a parcel g [...]
What should I do if my parcel is damaged or not delivered?
Not deliveredIf Track & Trace indicates that your parcel has been delivered but you have not rece [...]
Can someone else pick up my parcel at a Parcel Point?
Yes, you will receive a unique QR code (Pickup Pass) from DPD in your email. Anyone who shows this co [...]
Can I change the delivery of my parcel?
If the sender of your parcel uses our Predict service, we will send you an email to let you know on w [...]
When are parcels delivered?
We deliver parcels from Monday to Saturday.Saturday delivery is not standard. We can only do this if [...]
What should I do if the recipient indicates not having received the parcel but the Track & Trace indicates the parcel has been delivered?
This is unfortunate. If you are the recipient, it is best to contact the sender of the parcel. This i [...]
Where can I find the nearest DPD depot?
DPD has 12 depots in the Netherlands where parcels are processed.Parcel points, lockers, business poi [...]
Can the parcel be delivered to one of my neighbours?
If you are not at home, the driver will try to deliver your parcel to your neighbours, so that you ma [...]
How can I return my parcel?
Have you received a parcel from a webshop that needs to be returned? Then follow these steps:Do you h [...]
Is the email I have received from DPD real or false?
Unfortunately, nowadays it is becoming more and more common for people to attempt fraud on the intern [...]
