Frequently Asked Questions
Frequently Asked Questions
Receiving
Receiving
What should I do if my parcel is damaged or not delivered?
Please contact us by using the contact form. Would you rather speak to someone? You can contact one o [...]
When will parcels be delivered?
Standard deliveryFrom Monday to Friday, drivers in the Netherlands deliver parcels between 8 a.m. and [...]
My parcel hasn't arrived. What should I do?
How annoying! We understand that you are waiting for your parcel! It may be that your parcel has been [...]
According to Track & Trace my parcel has been delivered, but I haven’t received it.
How annoying! We understand that you are waiting for your parcel. Please contact us by using the cont [...]
How many attempts are made to deliver a parcel?
The driver will make one delivery attempt. You’re not there? The driver will try to deliver your parc [...]
How often are parcels delivered to the recipient's home?
The driver will first try to deliver the parcel to the recipient’s address. If they are not home, the [...]
Can someone else pick up my parcel at a Parcel Point?
Yes, you will receive a unique QR code (Pickup Pass) from DPD in your email. Anyone who shows this co [...]
How can I track my parcel?
We use a Track & Trace system. With this you can see where your parcel is. We will also inform yo [...]
What should I do if the recipient indicates not having received the parcel but the Track & Trace indicates the parcel has been delivered?
This is unfortunate. If you are the recipient, it is best to contact the sender of the parcel. This i [...]
How do I get in contact with DPD?
At dpd.nl/contact, you will find an overview of how to contact DPD, including a telephone number and [...]
