Frequently Asked Questions
Frequently Asked Questions
Receiving
Receiving
My parcel hasn't arrived. What should I do?
How annoying! We understand that you are waiting for your parcel!It can always happen that a parcel g [...]
Can someone else pick up my parcel at a Parcel Point?
Yes, you will receive a unique QR code (Pickup Pass) from DPD in your email. Anyone who shows this co [...]
What should I do if the recipient indicates not having received the parcel but the Track & Trace indicates the parcel has been delivered?
This is unfortunate. If you are the recipient, it is best to contact the sender of the parcel. This i [...]
Is the email I have received from DPD real or false?
Unfortunately, nowadays it is becoming more and more common for people to attempt fraud on the intern [...]
Can I change the delivery of my parcel?
If the sender of your parcel uses our Predict service, we will send you an email to let you know on w [...]
Can the parcel be delivered to one of my neighbours?
If you are not at home, the driver will try to deliver your parcel to your neighbours, so that you ma [...]
What should I do if my parcel is damaged or not delivered?
Not deliveredIf Track & Trace indicates that your parcel has been delivered but you have not rece [...]
Why do I have to show a valid ID if I receive a parcel with alcohol?
Under the Alcohol Act it is mandatory to verify the age of the person accepting the parcel when deliv [...]
Where can I find the nearest DPD depot?
DPD has 12 depots in the Netherlands where parcels are processed.Parcel points, lockers, business poi [...]
I was not at home to take delivery of the parcel, what can I do?
On the not-at-home notification, that the driver has left behind for you, you will find your options [...]
