Frequently Asked Questions
Frequently Asked Questions
Receiving
Receiving
My parcel hasn't arrived. What should I do?
How annoying! We understand that you are waiting for your parcel!It can always happen that a parcel g [...]
How many attempts are made to deliver a parcel?
The driver will make one delivery attempt. You’re not there? The driver will try to deliver your parc [...]
How often are parcels delivered to the recipient's home?
The driver will first try to deliver the parcel to the recipient’s address. If they are not home, the [...]
Can someone else pick up my parcel at a Parcel Point?
Yes, you will receive a unique QR code (Pickup Pass) from DPD in your email. Anyone who shows this co [...]
What should I do if the recipient indicates not having received the parcel but the Track & Trace indicates the parcel has been delivered?
This is unfortunate. If you are the recipient, it is best to contact the sender of the parcel. This i [...]
How do I get in contact with DPD?
At dpd.nl/contact, you will find an overview of how to contact DPD, including a telephone number and [...]
Is the email I have received from DPD real or false?
Unfortunately, nowadays it is becoming more and more common for people to attempt fraud on the intern [...]
What is Predict?
Predict is a free DPD service. The person receiving a parcel is sent an email the day before delivery [...]
Can I change the delivery of my parcel?
If the sender of your parcel uses our Predict service, we will send you an email to let you know on w [...]
Can the parcel be delivered to one of my neighbours?
If you are not at home, the driver will try to deliver your parcel to your neighbours, so that you ma [...]
