This is unfortunate. If you are the recipient, it is best to contact the sender of the parcel. This is usually an online store.

Are you the sender? Then you can do the following:

1. Report this to DPD. We will first ask the delivery driver to find out where the package was delivered and to deliver it to the recipient.
2. If we are unable to locate the parcel, have the recipient fill out a non-receipt statement. See below. The recipient confirms that the parcel has not been received. Send the statement to DPD. We will process it and contact the sender to discuss how to proceed. You decide how you want to resolve this with the recipient.

This declaration is available in 6 languages:

• Dutch - English
• Espanol
• French
• Italian
• German

Please ensure that all fields are filled correctly by sender and receiver.

Explanation of fields for the sender:

• Parcel number: the 14-digit parcel number from DPD. (can be found on the parcel label)
• Shipping date: the day, month and year the parcel was dispatched
• Shipper: the company name of the sender of the parcel. (indicated on the parcel label)
• Name of consignee: the name of the person receiving the parcel (printed on the parcel label)

Explanation of fields for the receiver:

• Receiver's address: the address including city of the person receiving the parcel
• Receiver's e-mail address: the e-mail address of the person receiving the parcel.
• Telephone number of the consignee: the telephone number of the consignee
• Date of signature: the date on which the form was completed.
• Name and position of signatory: the name and position of the recipient who signed the form. If the parcel is intended for a company, we also ask you to name the function of the recipient.
• Company name: Optional - only applicable when the parcel is intended for a company.
• Signature: Signature of the recipient of the parcel.