Aschaffenburg, 30th January 2026 – Customer feedback is a key component in DPD Germany's ongoing efforts to improve its service quality. Complaints provide valuable insights into where processes can be improved and workflows optimized. The complaint statistics offer customers and the public a transparent insight into the relationship between parcel volume and complaints received.
For 2025, the complaint rate is 0.09 percent of total parcel volume. Compared to the previous year, when the rate was 0.11 percent, DPD Germany has thus further reduced the number of complaints. This development shows that continuous improvements in processes, service, and communication are having an effect.
The complaint statistics are based on the systematic recording and evaluation of all concerns that reach DPD via various channels. Every complaint—regardless of whether it is received by telephone, email, or online—is recorded centrally, categorized according to the type of concern, and evaluated. This includes issues such as late delivery, damaged shipments, or loss. The aim is to identify patterns at an early stage and initiate targeted measures for improvement.
With the annual publication of complaint statistics, DPD Germany underlines its commitment to making service quality measurable and dealing with customer feedback transparently. At the same time, the evaluation forms an important basis for further strengthening the company's own standards of reliability and customer satisfaction.
Your opinion matters
Would you like to give DPD some feedback? Then use the online form to submit a quick and easy complaint. Your feedback helps DPD to further develop its service and ensure high customer satisfaction.
Home / Transparency builds trust: DPD publishes complaint statistics for 2025
