Aschaffenburg, June 29th 2026 - DPD Germany is introducing an expansion of its delivery process: Going forward, every delivery made under a safe-place deposit okay will be documented with a photo. With this new service, the company is creating greater transparency for recipients while also enhancing traceability in the delivery process.
The safe-place deposit okay supplements the existing drop-off authorization with visual confirmation of successful delivery to the agreed-upon drop-off location. Recipients receive a photo directly via the delivery notification (Predict) and can therefore track where their parcel was left at any time.
Our goal is to make 2C deliveries as transparent and reliable as possible. With the photo confirming the safe-place deposit okay, we provide additional clarity for our customers while reducing the need for follow-up inquiries. This strengthens trust in our services and improves the overall delivery experience.
Karsten Schwarz, CEO of DPD Germany
As part of the safe-place deposit okay, a photo of the drop-off location is taken for every delivery with a drop-off authorization. Additionally, GPS coordinates are automatically recorded to clearly document the delivery. The photos are visible exclusively to the respective recipient and comply with all data protection requirements.
With this introduction, DPD is specifically responding to increased demands in the parcel market and to the needs of large shippers as well as private customers. For recipients, the new service primarily means greater convenience and security: parcels are easier to locate, the exact drop-off location is clearly traceable, and potential ambiguities regarding delivery are reduced. At the same time, it establishes a clear basis for handling complaints, while significantly reducing the effort involved in follow-up inquiries.
Following successful testing, DPD initially introduced the safe-place deposit okay with photo at select depots and has since rolled out the service nationwide. Initial analyses already show a positive trend: The number of customer service inquiries—such as when recipients were unable to locate a package despite having granted permission for delivery—has decreased by more than 40 percent relative to the total number of packages. At the same time, recipients report greater transparency and a greater sense of security when receiving packages. Complaints regarding parcel delivery have also decreased by five percent since the introduction of photo documentation. Photo documentation provides a clear basis for handling complaints while significantly reducing the effort required for follow-up inquiries. With this service, DPD is taking another step toward customer-oriented, digital, and transparent package logistics.
