My parcel was delivered, but it is not here. Where is it?
When you cannot find your parcel, check with a neighbor, at the drop-off location, or the parcel shop. See detailed tracking for exact delivery information.
Your parcel still can't be located?
Our Customer Service will be happy to help you.
- Describe the matter to us in the contact form. We will get back to you by email as soon as possible.
- Or call us on +49 6021 150 415.
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