Customer Service Representative (m/f/d)

Customer Service Representative (m/f/d)

Customer Service employee (m/f/d)

Customer Service employee (m/f/d)

As a Customer Service employee (m/f/d), you will help our customers with their concerns.

In the front office, you will receive incoming customer inquiries. You will be able to answer most of the inquiries yourself, while passing others on to the back office for processing.

As a Customer Service employee (m/f/d) in the back office, you will answer inquiries about parcel shipping with DPD by telephone or e-mail. In doing so, you will be guided by tried-and-tested processes and use our customer service tools.

The close cooperation between Customer Service and other departments at DPD makes your work a real team effort.

The tasks

  • Receiving and forwarding/processing customer inquiries, complaints or claims
  • Handling customer communication across all communication channels
  • Proactive contacting of shipping customers
  • Providing individual support and advice on DPD products
  • Minimizing escalation of customer complaints and continuous customer analysis

Die qualifications

  • Completed commercial training
  • High quality and customer orientation
  • Quick grasp of complex issues
  • Strong communication skills, ability to work under pressure and in a team
  • Confident handling of MS Office
  • Very good German and good English skills

Our offer

  • Security:
    in a growing group with long-term prospects in a future-proof industry

  • Opportunities: 
    through a wide range of training opportunities within our DPD Academy and individual opportunities for advancement within our company
  • Recognition: 
    for example with awards for outstanding performance and our employee recommendation program ("employees refer future employees")
  • Benefits: 
    e.g. a wide range of training opportunities within our DPD Academy, a lease option of (e-)bikes and state-of-the-art IT equipment, a company pension plan, as well as an external employee assistance program supporting our employees during professional and private challenges
  • Togetherness & Diversity:
    in a community of equals and with open communication, respect, tolerance, and equal treatment regarding of age, ethnic origin and nationality, gender and gender identity, physical and mental ability, religion and world view, sexual orientation and social background

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