How can we help you?

Parcels delivered directly to the consignee can be shipped up to a weight of 31.5 kg. When sending parcels to a Pickup parcelshop, the maximum weight is 20 kg. If our subsequent measurements show that the parcel exceeds the weights or dimensions,it is possible that you will be invoiced for additional costs.

You can calculate the size of your parcel by adding together the shortest and the longest side of the parcel. In myDPD and the DPD App you can easily calculate your parcel size by entering your parcel dimensions (length x width x height).

The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.

The volumetric weight indicates the amount of cargo space a parcel takes up and is calculated for DPD Express parcels, which are transported by airfreight. The volumetric weight is only calculated if it exceeds the actual weight. You can calculate the volumetric weight conveniently in the DPD volumetric weight calculator. Or with the formula: Length (cm) x Width (cm) x Height (cm)/5,000 (cm³/kg).

The maximum shipping length for parcels with delivery directly to the receiver is 175 cm. When shipped to a pickup parcelshop, the maximum shipping length of a parcel is 100 cm.

Complaints depend on your role: recipients must contact the shipper, while business customers submit claims via the myDPD complaint form.

Please note the following maximum weights and dimensions when shipping:

• Pickup parcel shop: 20 kg, length 100 cm, girth 250 cm

• Parcel locker: 20 kg, length 61 cm, width 44 cm, height 37 cm

Here you will find our handy parcel size calculator.

Use the DPD parcel shop finder to locate all parcel shops and stations near you, including opening hours. Simply enter your address or postal code.

Pickup is the name for the parcel shop network operated by Geopost.

Please feel free to contact us, we will check your reference and update our data.

DPD offers SOAP-based web service interfaces. Using the DPD Converter, data can be exchanged with DPD in EDIFACT formats such as IFTSTA or IFTMIN, or in an individual file format such as XML, CSV, ASCII, SAP iDoc, Excel, VDA or PDF.

DPD supports all merchandise management system which enable an exchange of information via CSV, MPSEXPDATA or XML.

DPD offers locally installable software tools and web-based interfaces. Unfortunately we can\'t give a general recommendation. We have compiled an overview of our diverse solutions for you on the IT connections page.

In order to professionally connect your shop to the DPD system, DPD provides various plug & play solutions from its partners. A list of the possible plugins and further information can be found in the Overview.

You will find examples and detailed information on the structures of the interfaces in the Developer area.

First and foremost, we want to get to know you - the person behind the resume - and at the same time give you the chance to get to know us as a company and as an employer. In this way, we can determine together if we are a good fit. ​

Our advice: Be yourself. Prepare yourself. Be curious and ask questions. Show us why you want to be a part of DPD.

We are always setting ourselves new goals to grow. We know our potential. We all have a thirst for knowledge and a desire to develop ourselves further!

That's why there are currently so many innovation and change projects at DPD. We all want to get something going as one big team, go on a joint learning journey and drive DPD forward.

With several thousand employees at numerous locations throughout Germany, our company may be the size of a corporation, but at the same time it has the culture of a med-size company. We are a team that gets things done.

And that includes giving each other open and honest feedback. We do this, for example, in our regular employee surveys, which show us where we can still improve.

See for yourself: Take a look at our content on the careers page, read our reviews on kununu and get to know us personally.

You can easily apply by using our online form. Simply look in our DPD Job Finder for a suitable position for you.

To give us a clear picture of you, we need your CV and relevant references. You can easily upload all documents in the online form. We only need a cover letter from you if you are applying for an apprenticeship - for all other positions we do not need a cover letter from you.

Whether you are a specialist or manager, a career changer or a graduate: the important thing is that you feel addressed by our job advertisement and that you can imagine working with us in that position. And even if you can't tick every single one of the requirements we've described: submit your application anyway - after all, you can learn (almost) anything!

A pickup can be arranged in two ways: Automatically when printing a label in myDPD or manually on your dashboard via "Start Order" > "Order a pickup".

Ja, verknüpfen Sie dazu einfach Ihren eBay Account in Ihrem myDPD Profil.

The return you have ordered must be handed in by your customer for dispatch at a parcel shop or your customer can hand it to the parcel driver the next time they come for a pick-up.

All invoices are available for download in your myDPD profile under “Profile > My Account”.

In the "Parcel label print" column of the "Start order" menu item you can print already created orders as a parcel label.