How can we help you?
Help on the DPD App
Here you will find questions and our answers relating to the DPD app. We provide help on technical problems and explain important functions.
Filter- DPD App - Allgemeines und Service
Clear filtersCan I download addresses from my contacts?
No, unfortunately this is not possible.
What are the benefits of registering? Can I also redirect the parcel without registering?
By registering you can take advantage of all the benefits provided by the app: your personal address book, automatic notification of incoming parcels, your delivery preferences and notification settings. You can cancel your registration at any time. Of course you can also track and redirect your parcel live as a guest, by entering the parcel number and the postcode of the consignee address.
Filter- DPD App - Funktionen der App
Clear filtersCan I pick up my parcel from the delivery route?
We hope you will appreciate that it is not possible for consignees to pick up parcels along the delivery route. This is the only way in which we can ensure that all parcels can be delivered punctually by our drivers.
Do I get the parcel label displayed in the app or do I have to print it?
You will see a QR code in the app that you can use as a parcel label. However, if you want to send your parcel via the ParcelLock package box, you will need to print and paste the parcel label.
Do I have to share my location?
Sharing your location will make it easier for you to find nearby parcel shops in the search function. But you can also make the search without sharing your location by entering your postcode or town.
Do I need to register for the DPD app?
No, you can also use our app without registering. However, registration offers a number of benefits: for example you can record your preferences (e.g. deposit okay, email notifications) and you receive an overview of all your parcels.
How can I delete my account?
You can delete your account with a few clicks of the mouse either in myDPD and in our app (Profile). If you use a different portal, please get in touch with your DPD contact person.
Filter- DPD App - Technische Fragen
Clear filtersThe app keeps crashing. What can I do?
We work constantly on improving our app, and therefore issue regular updates. In order to avoid any malfunction on the part of your app you should make sure that your operating system is always up-to-date. For example, our app is currently available from Version 4.1 of Android and 9 of iOS. However, if the app does not function correctly in spite of this, we recommend that you should close the app and then start it once more. Rebooting your smartphone can also help to restore the normal functions.
What systems are supported?
At present our app is available from Version 4.1. for Android and 9 for iOS.
Why do some options appear shaded in grey?
Options which are shaded in grey are currently not available. As a rule options are not available because of the product which has been selected.
Why does DPD need the technical data for my device?
If you have an error, your technical data will help us to find and fix it.
Why does the app need access to my location?
If you enable our app to find your location we can automatically display the Pickup parcelshops in your area. Even if you don\'t wish to share your location with us, you can of course also enter your location manually in the search function and find local Pickup parcelshops. Depending on the operating system used it is possible that some functions will not be available to you if you don\'t share your location with us.