Here you will find questions and our answers relating to the DPD app. We provide help on technical problems and explain important functions.
By registering you can take advantage of all the benefits provided by the app: your personal address book, automatic notification of incoming parcels, your delivery preferences and notification settings. You can cancel your registration at any time. Of course you can also track and redirect your parcel live as a guest, by entering the parcel number and the postcode of the consignee address.
No, unfortunately this is not possible.
No, you can also use our app without registering. However, registration offers a number of benefits: for example you can record your preferences (e.g. deposit okay, email notifications) and you receive an overview of all your parcels.
You can provide us with a deposit okay for all your future parcels in a number of different ways: for example by signing in myDPD or in our app ('Preferences' in the menu).
Registration in myDPD or in our app offers lots of benefits: for example you have an overview of all the parcels you have received and can register personal preferences - for example activating or deactivating a deposit okay or email notifications.
In myDPD and in our app we differentiate between your Profile and your Preferences. The difference is quite simple. In your Profile you enter personal data such as your address and mobile number. These form the basis for our delivery. In your Preferences you can influence the delivery of your parcels by, for example, registering a deposit okay for all your future parcels or activating/deactivating the email notification function.
In DPD's Live-Tracking function you can follow your delivery and the related time window live. For this very reason it can happen that the time window changes slightly in the course of the delivery – for example if weather and/or traffic conditions lead to a delay. Alternatively it can also happen that our driver covers the route faster than planned, which means that we can deliver your parcel even earlier.
We work constantly on improving our app, and therefore issue regular updates. In order to avoid any malfunction on the part of your app you should make sure that your operating system is always up-to-date. For example, our app is currently available from Version 4.1 of Android and 9 of iOS. However, if the app does not function correctly in spite of this, we recommend that you should close the app and then start it once more. Rebooting your smartphone can also help to restore the normal functions.
If you enable our app to find your location we can automatically display the Pickup parcelshops in your area. Even if you don't wish to share your location with us, you can of course also enter your location manually in the search function and find local Pickup parcelshops. Depending on the operating system used it is possible that some functions will not be available to you if you don't share your location with us.
Options which are shaded in grey are currently not available. As a rule options are not available because of the product which has been selected.
The Live-Tracking function is only available to you once your parcel is in the delivery vehicle. As soon as this is the case we inform you with our Predict service by email and/or SMS about the delivery and the activation of the Live-Tracking function. If the shipper has not activated the Predict service, you can check on the latest status of your shipment in myDPD or our app at any time.
At present our app is available from Version 4.1. for Android and 9 for iOS.