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Help on the subject of receiving parcels

Here you will find questions and our answers relating to the subject of receiving parcels. We will tell you how to track and redirect your parcel, give you answers about parcel delivery, the ParcelLock box and how to evaluate our services.

How should I act as the consignee of a parcel?

How should I act as the shipper of a parcel?

How is DPD dealing with the Pickup parcelshops in the current situation?

Are there any restrictions on parcel shipping?

What steps is DPD taking in response to the spread of the coronavirus?

What specific restrictions apply to parcel deliveries within Germany?

What specific restrictions are there on international parcel shipping?

Parcel shipping with DPD: information on the delivery situation in Austria

Parcel shipping with DPD: information on the delivery situation in Italy

Parcel shipping with DPD: information on the delivery situation in France

Parcel shipping with DPD: information on the delivery situation in Spain

Parcel shipping with DPD: information about the delivery situation in Great Britain

Where is my parcel?

Why is my parcel at the delivery centre? What can I do?

When will my parcel be delivered?

How can I change the place or day of delivery?

My parcel has not arrived (yet). What now?

What is ParcelLock?

How can I use the ParcelLock system for DPD parcels?

Can I send several parcels at the same time from my ParcelLock box?

Why doesn\'t the ParcelLock option appear in myDPD and DPD App?

Where do I buy a PacelLock box?

How does DPD\'s rating and tipping function operate?

How can I change the rating I have provided?

Why can\'t I give an online tip to all DPD drivers?

What is the procedure if a parcel reaches the consignee in a damaged condition?

There is no trace of my parcel. What should I do?


 

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