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Help on the subject of receiving parcels

Here you will find questions and our answers relating to the subject of receiving parcels. We will tell you how to track and redirect your parcel, give you answers about parcel delivery, the ParcelLock box and how to evaluate our services.

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  • Corona
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How should I act as the consignee of a parcel?

How should I act as the shipper of a parcel?

Are there any restrictions on parcel shipping?

Are Pickup parcelshops also affected from the current lockdown?

What steps is DPD taking in response to the spread of the coronavirus?

I can no longer redirect my parcel to a neighbour or to a parcel shop. Why is that the case?

What specific restrictions are there on international parcel shipping?

Parcel shipping with DPD: information on the delivery situation in Austria

Parcel shipping with DPD: information on the delivery situation in Italy

Parcel shipping with DPD: information on the delivery situation in France

Parcel shipping with DPD: information on the delivery situation in Spain

Parcel shipping with DPD: information about the delivery situation in Great Britain

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  • Empfangen - Paket empfangen / umleiten
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A parcel that is displayed to me as \"delivered\" has not arrived. What is the reason for this?

Can I also register a specific neighbour for my future parcels?

Can I change the deposit okay safe place at a later time?

Can I pick my parcel up from the delivery center, too?

Can I provide a deposit okay for a family member?

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  • Empfangen - ParcelLock Paketkasten
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Can I send several parcels at the same time from my ParcelLock box?

How can I link my ParcelLock account?

How can I use the ParcelLock system for DPD parcels?

I need help for my ParcelLock box. Who can I contact?

My parcel is too big for the ParcelLock box. What can I do?

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  • Empfangen - Bewertung und Reklamation
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Can I also give the DPD customer a tip bar?

Does the DPD customer receive the tip directly?

How can I change the rating I have provided?

How can I give a tip? What are the payment options?

How does DPD\'s rating and tipping function operate?


 

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