Here you will find questions and our answers relating to the subject of receiving parcels. We will tell you how to track and redirect your parcel, give you answers about parcel delivery, the ParcelLock box and how to evaluate our services.
According to all that is known so far, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.
However, as a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee\'s letterbox.
In order to avoid direct contact as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:
Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also followed by our delivery personnel.
Please check, especially in the case of commercial delivery addresses, whether parcel delivery to the addressee is actually possible.
You will find more detailed information on the regulations in other European countries below.
Parcel deliveries and collections in Germany are being implemented as normal, as long as this is not restricted by the local authorities.
At the present time there are no delays in parcel shipping with DPD. Many of our 7,000 Pickup parcelshops in Germany are integrated into normal shops and will be affected by a temporary closure due to the nationwide lockdown.
In the case of international shipments, in some areas the delivery or collection of express parcels is not possible due to official regulations.
A list of detailed postcode areas can be found here for DPD EXPRESS.
You will find more detailed information on individual regions with existing restrictions below.
Many of our 7,000 Pickup parcelshops in Germany are integrated into normal shops and will be affected by a temporary closure due to the nationwide lockdown. However, around 70% of all DPD parcel shops will remain open. In such cases we take this into account in our Pickup Parcelshop Finder at https://www.dpd.com/de/de/pickup-paketshops/paketshop-finden/ and in the DPD App.
DPD is helping to counteract the further spread of the coronavirus and protect its own workforce with a series of measures.
As a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee\'s letterbox. We encourage customers and consignees to give us a deposit okay, so that no personal contact is necessary at all.
Employees whose presence on site is not required are working from home until further notice. Business trips are kept to a necessary minimum, and participation in large-scale events such as trade fairs has been suspended until further notice.
DPD is raising awareness among its staff, and especially among all delivery personnel, of appropriate hygiene measures. In addition, masks are mandatory at all locations, and strict distance and hygiene rules apply in all areas of the company premises. All locations are equipped with protective equipment and disinfectants in large quantities. When entering a DPD site, all workers are checked with fever monitors for a possible elevated body temperature in order to detect possible cases of COVID-19 even faster. Updated pandemic plans exist for all locations in order to maintain our service in the event of a further spread of the corona virus. In addition, DPD offers all employees the opportunity to take up to two free rapid tests per week at their individual location. This offer is made on a voluntary basis.
Depending on the development of the infection and the applicable lockdown measures, DPD will exclude individual delivery options. This will enable us to prevent the virus from spreading and to react to any business closures.
In principle DPD continues to carry out parcel shipments to all European countries. Conversely, parcels from abroad continue to be delivered in Germany.
In some areas delivery or collection of parcels is not possible or only possible to a limited extent due to official instructions.
A list of detailed postcode areas can be found here for DPD EXPRESS. For DPD Classic there are currently no exclusion zones.
Due to the current increase in the number of infections, it is possible in individual cases that traders may have to temporarily cease business activities and may not be able to receive parcels. So please check in advance whether parcel delivery to the addressee is actually possible.
This can be the case in the following countries
Austria (for more information on the delivery situation in Austria)
Italy (for more information on the delivery situation in Italy)
France (for more information on the delivery situation in France)
Spain (for more information on the delivery situation in Spain)
Great Britain (for more information on the delivery in Great Britain)
The delivery structure in Austria continues to be unrestricted. The country has adopted a gradual opening strategy from the lockdown. Shops, schools, body-related service providers, museums, libraries and zoos are open again under certain conditions. In the Voralberg region, restaurants and leisure and cultural establishments are also available.
The business closures can also affect Pickup parcelshops. In general, nationwide curfew restrictions apply from 8 p.m. to 6 a.m.
As a result, it is possible that parcels may not be accepted or it may be more difficult to deliver them to some addresses. Find out more: https://www.dpd.com/at/de/support/kontakt/coronavirus/
Due to an increasing number of cases of infection, Italy is applying stricter Covid-19 measures. In large parts of the country there is a curfew from 10 p.m. to 5 a.m., in some regions even for the whole day. Theatres, cinemas, sports centres and museums are closed throughout the country, and in many regions restaurants and bars are also temporarily closed. Industrial facilities, grocery shops, pharmacies, hairdressers and laundries remain open.
We are continuing to ship goods to and from France.
France has decided on a renewed lockdown. Nationwide a curfew applies between 7 pm and 6 am. People who don't have a good reason are also not allowed to go further than ten kilometres from their homes, even during the day. All non-essential businesses have to close nationwide.
We are continuing to ship goods to and from Spain.
In some parts of the country, shops have to close due to regional restrictions.
The UK has decided on relaxations of the previous lockdown measures, which will be implemented in individual steps. Gradually shops, bars, restaurants, hairdressers and other service providers will be able to reopen as normal.
Since 4 January 2021 parcel shipping to the UK and Ireland, which had been suspended for a time, has been possible again.
As a result of Brexit new regulations apply to shipments to the UK. Everything you need to know about Brexit can be found here: dpd.de/brexit
Please check whether the parcel has been deposited in the safe place you have specified, or has been delivered to a neighbour. If the parcel can\'t be found, please contact our customer service via the contact form.
You can change your deposit okay safe place at any time and as many times as you want under \"Preferences\".
You have the possibility to make a change option of your choice. For security reasons, we ask for your understanding that it is not possible to pick up your parcel at the parcel delivery centre.
You can only provide a deposit okay for your own parcels. Your family member can provide the deposit okay in a separate account.
We regret that at present you can only send a single parcel from your parcel box. Please note that a pickup will not be possible if your ParcelLock box contains more than one parcel.
To receive parcels in your parcel box, you have to provide a parking permit for DPD in your ParcelLock user account. Once this is set up, we will always deliver your parcels to your ParcelLock box.
You can use the ParcelLock system to send and receive your DPD parcels. To be able to use your parcel box for shipping with DPD, register on parcellock.de with your name and address and release DPD for the use of your parcel box. You can then enter your ParcelLock ID in the \"Pickup from ParcelLock\" option for returns. To receive parcels in your parcel box, you have to provide a parking permit for DPD in your ParcelLock user account. Once this is set up, we will always deliver your parcels in your ParcelLock box. Please pay attention to your delivery preferences, which you have specified under Paketnavigator.de or in the DPD app, for example the shipment to a Pickup parcelshop.
You may find the answer to your question already in the FAQ. Enter a keyword in the search. If this has not helped, our customer service will be happy to help.
You can have the parcel picked up at home by a shipping company, or you may enter it in one of our Pickup parcelshops to ship it.
Of course you are free to give a tip bar to the front-office. If you are not at home at the time of delivery, the online tip is a way to do it later. Simply enter your parcel number or scan it from the parcel.
Your tip will be transferred directly to your account without any deductions from DPD. For him only the usual fees of PayPal are accepted.
If you have already given a rating for a delivery, this can no longer be changed. Please note that ratings do not refer to individual delivery personnel and are not connected with them. Instead ratings are evaluated anonymously on a collective basis.
Once you have received your parcel, you can rate our delivery service. Enter your parcel number and assign a maximum of five stars. Optionally, you can transfer a digital tip via PayPal to selected mailers with just a few clicks. We are looking forward to your feedback!
After you have received your parcel you can rate our delivery service in the myDPD or in our app. Simply enter your parcel number and give the service a maximum of five stars. In addition you can, with selected delivery personnel, provide a digital tip on PayPal with just a few clicks of the mouse. We look forward to receiving your feedback!