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Frequently Asked Questions
Frequently Asked Questions
Please find your answer here!
Please find your answer here!
Receiving
My parcel hasn't arrived. What should I do?
How many attempts are made to deliver a parcel?
What should I do if my package is damaged or not delivered?
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Shipping via DPD contract
When will parcels be delivered?
Can I send a parcel to a Pickup parcelshop?
What happens if the parcel cannot be delivered?
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Shipping via Online Shipping Portal
When will parcels be delivered?
Can someone else pick up my parcel at a Pickup parcelshop?
What does it cost to send a parcel via a Pickup parcel shop?
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Pickup Parcelshop
Can I send a parcel to a Pickup parcelshop?
Can someone else pick up my parcel at a Pickup parcelshop?
What does it cost to send a parcel via a Pickup parcel shop?
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Returns
What is Return my parcel?
What return options does Return my parcel offer?
Can I approve a return myself before this is created?
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Labeltool DPD Shipper
How do I print a label in DPD Shipper?
Is it possible to reprint a label in DPD Shipper, for example one day later?
How can I recover a deleted shipping order in DPD Shipper?
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About DPD
How do I get in contact with DPD?
Do you have questions about Phishing or want to report a fraude?
What is Phishing?
Read more
Export to UK - Senders
What import costs need to be paid?
What is a HS-code (Commodity code)?
Is your product manufactured in the EU and do you want to export it to the UK via DPD? Then you may be eligible for a reduced import duty rate or even zero rate.
Read more
Export to UK - Recipients
What information does a consignor need from me before it can send the parcel?
What import costs need to be paid?
Why do I have to pay for a parcel from the UK?
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Privacy
To whom provides DPD personal data?
Why is DPD processing personal data?
How does DPD secure your personal data?
Read more
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