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Frequently Asked Questions

Frequently Asked Questions

Please find your answer here!

Please find your answer here!

Receiving

• My parcel hasn't arrived. What should I do?
• How many attempts are made to deliver a parcel?
• What should I do if my package is damaged or not delivered?

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Shipping via DPD contract

• When will parcels be delivered?
• Can I send a parcel to a Pickup parcelshop?
• What happens if the parcel cannot be delivered?

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Shipping via Online Shipping Portal

• When will parcels be delivered?
• Can someone else pick up my parcel at a Pickup parcelshop?
• What does it cost to send a parcel via a Pickup parcel shop?

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Pickup Parcelshop

• Can I send a parcel to a Pickup parcelshop?
• Can someone else pick up my parcel at a Pickup parcelshop?
• What does it cost to send a parcel via a Pickup parcel shop?

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Returns

• What is Return my parcel?
• What return options does Return my parcel offer?
• Can I approve a return myself before this is created?

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Labeltool DPD Shipper

• How do I print a label in DPD Shipper?
• Is it possible to reprint a label in DPD Shipper, for example one day later?
• How can I recover a deleted shipping order in DPD Shipper?

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About DPD

• How do I get in contact with DPD?
• Do you have questions about Phishing or want to report a fraude?
• What is Phishing?

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Export to UK - Senders

• What import costs need to be paid?
• What is a HS-code (Commodity code)?
• Is your product manufactured in the EU and do you want to export it to the UK via DPD? Then you may be eligible for a reduced import duty rate or even zero rate.

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Export to UK - Recipients

• What information does a consignor need from me before it can send the parcel?
• What import costs need to be paid?
• Why do I have to pay for a parcel from the UK?

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Privacy

• To whom provides DPD personal data?
• Why is DPD processing personal data?
• How does DPD secure your personal data?

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Contact us

Contact with DPD

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