Frequently Asked Questions

Frequently Asked Questions

Brexit - Recipients

Brexit - Recipients

My payment for a UK parcel has failed. What should I do?

As soon as you have paid the invoice, you will see a confirmation on your screen, after which you will receive another confirmation email. Do you not see this, or do you get an error? Please proceed as following:

  • Describe your problem
  • Write down your package number, which browser you use and which device you are on
  • Take a screenshot if possible

Send this to [email protected] or contact DPD on 085-0022222.


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