What should I do if my parcel is damaged or not delivered?
How annoying! We are going to help you with this. If you have received the parcel damaged or not at all, it is best to contact the sender * as soon as possible.
The parcel is insured through them for loss or damage. They solve this with you, and we in turn with them!
* if your parcel is damaged, please take a photo of your damaged parcel and attach it to the mail to the sender.