Frequently Asked Questions

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Frequently Asked Questions

Receiving

Receiving

When will my parcel be delivered?

We understand that you are waiting for your parcel. We deliver most parcels within the Netherlands and from Belgium, Germany and Luxembourg within 2 working days, but delays can sometimes occur.

Do you see in the Track and Trace that your parcel has received a physical scan in one of our Dutch depots? Then your package will come your way. You will receive an e-mail (Predict) one day in advance and on the morning of delivery if we have received your e-mail address from the sender.


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