5. June 2019 | Update
The best DPD app ever: update adds login with netID
The DPD app is not only popular with award juries (13 prizes in the last four years), but also with parcel consignees: the DPD App and the online portal myDPD have a total of 26 million active users. In order to make the user experience even better, the apps in iOS and Android are regularly updated with improvements and new functionalities. For example, users can now log in via TouchID and FaceID (iOS) or by Fingerprint (Android).
The highlight of the latest update: DPD is now the world’s first parcel service to use the open single sign-on service netID. The login via netID is now available in the DPD App as well as in myDPD. Those who have a netID account – such as with WEB.DE, GMX or 7PASS – can log in to the digital services of DPD and all other netID partners without additional registration.
“The integration of netID helps us to make the use of our digital services even easier, safer and more transparent,” explains Michael Knaupe, Director Customer Experience & Communications at DPD Germany. “Online shoppers also benefit from the fact that the entire customer journey can be accompanied with netID as the login standard: from placing an order with an online retailer to management of the delivery and the convenient return of the goods if necessary”.
Sven Bornemann, CEO of the European netID Foundation, adds: “With the intelligent integration of netID into its logistics systems DPD is demonstrating the possibilities of an open, across-the-board standard. Beyond the mere login, companies can also integrate their fulfillment partners even more efficiently. At the same time netID partners can offer their customers smart new services.”
In the DPD App and in myDPD registered users can pay online for the parcels they wish to ship within Germany and to other EU countries, use the digital parcel label to send off a shipment from a nearby Pickup parcelshop, or request the pickup of a parcel. All it now takes is a login with netID – without the time-consuming need for further registrations. In addition, the DPD App and myDPD provide registered users with further useful functions. For example, they can issue a permanent deposit okay online. Parcels are then automatically left at the desired location (e.g. in the garage or garden shed) when the consignee is not at home. Other individual preferences, such as redirecting parcels to a freely selectable nearby parcel shop, can also be arranged in this way.
Thanks to netID, parcel shipping with DPD is also more convenient because the user’s delivery data can be stored directly in the checkout if desired. With participating online retailers it is then no longer necessary for users to register in the shop or enter their address data. Very soon it will also be possible for logged-in netID users to switch from other websites to the DPD applications. One example is the integrated parcel tracking for the users of the online communication services GMX and WEB.DE. In the “intelligent mailbox” an AI-based algorithm automatically identifies all order-relevant emails, supplements them with tracking information from DPD and displays them in an easily understandable way. In future logged-in users will be able to switch to myDPD directly from their mailbox in order to manage their parcels there – to store individual preferences, for example.
netID: new login standard with strong partners
The European netID Foundation was founded in March 2018 by the media group RTL Deutschland, ProSiebenSat.1 and United Internet with the brands WEB.DE and GMX. The foundation’s goal is to establish netID as a single sign-on which offers a European alternative to those of US providers. With netID, users can organise their consent to the use of Internet services in a data protection-compliant and transparent manner in a privacy centre. Together the initiators of the foundation have more than 38 million active accounts. The European netID Foundation is very much open to further partners and other initiatives. The partners who already offer a login via the netID button include – in addition to retailers such as C&A and Calida – a number of media services such as Süddeutsche Zeitung, Kabel1 and merkur.de.