The DPD App - help and tools.

The DPD App - help and tools.

With the DPD App you never lose sight of your parcels. If at any time you won’t be at home, you can specify when and where we should deliver your parcels. Track your parcel directly in the app or in myDPD. On the day of delivery our Live-Tracking service informs you of the one-hour delivery time window. And shortly before the delivery you even know down to the last 30 minutes exactly when your parcel will arrive.

Live-Tracking

Live-Tracking shows you exactly where your parcel is at any time. We tell you down to the last hour, when we’ll be ringing your doorbell.

Live-Tracking

Live-Tracking shows you exactly where your parcel is at any time. We tell you down to the last hour, when we’ll be ringing your doorbell.

Redirection options

You decide when and where we deliver your parcel. Thanks to our redirection options you can simply change the day or place of the delivery, which means no more missed parcels.

Delivery preferences

Register your individual delivery preferences for all your parcels – for example delivery to your favourite parcel shop, or provide us with a deposit okay.

Delivery preferences

Register your individual delivery preferences for all your parcels – for example delivery to your favourite parcel shop, or provide us with a deposit okay.

Sending parcels

It only takes a few clicks to send a parcel with DPD.

Returns

One tap on the screen is all it takes to send back your parcel.

Returns

One tap on the screen is all it takes to send back your parcel.

Frequently asked questions

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How can I give a deposit okay?

You can provide us with a deposit okay for all your future parcels in a number of different ways: for example by signing in myDPD or in our app (\'Preferences\' in the menu).

What codes can I scan?

You can scan the QR code on the parcel info card you found in your mailbox and get all the parcel details displayed. You can also scan the barcode on a parcel label.

Do I need to register for the DPD app?

No, you can also use our app without registering. However, registration offers a number of benefits: for example you can record your preferences (e.g. deposit okay, email notifications) and you receive an overview of all your parcels.

Why does the time window for the delivery keep changing?

In DPD\'s Live-Tracking function you can follow your delivery and the related time window live. For this very reason it can happen that the time window changes slightly in the course of the delivery – for example if weather and/or traffic conditions lead to a delay. Alternatively it can also happen that our driver covers the route faster than planned, which means that we can deliver your parcel even earlier.

Do I have to share my location?

Sharing your location will make it easier for you to find nearby parcel shops in the search function. But you can also make the search without sharing your location by entering your postcode or town.