The DPD App - help and tools.

The DPD App - help and tools.

With the DPD App you never lose sight of your parcels. If at any time you won’t be at home, you can specify when and where we should deliver your parcels. Track your parcel directly in the app or in myDPD. On the day of delivery our Live-Tracking service informs you of the one-hour delivery time window. And shortly before the delivery you even know down to the last 30 minutes exactly when your parcel will arrive.

Live-Tracking

Live-Tracking shows you exactly where your parcel is at any time. We tell you down to the last hour, when we’ll be ringing your doorbell.

Live-Tracking

Live-Tracking shows you exactly where your parcel is at any time. We tell you down to the last hour, when we’ll be ringing your doorbell.

Redirection options

Redirection options

You decide when and where we deliver your parcel. Thanks to our redirection options you can simply change the day or place of the delivery, which means no more missed parcels.

Delivery preferences

Register your individual delivery preferences for all your parcels – for example delivery to your favourite parcel shop, or provide us with a deposit okay.

Delivery preferences

Register your individual delivery preferences for all your parcels – for example delivery to your favourite parcel shop, or provide us with a deposit okay.

Sending parcels

Sending parcels

It only takes a few clicks to send a parcel with DPD.

Returns

One tap on the screen is all it takes to send back your parcel.

Returns

One tap on the screen is all it takes to send back your parcel.

Frequently asked questions

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Do I have to register in the DPD App in order to use its functions?

Of course, you can also use our app without registering. However, registration is necessary if you want to be notified as soon as a parcel is on its way to you or if you want to give us a deposit okay. Set your delivery preferences, such as your preferred parcel shop, permanently in your profile and we will deliver wherever you want!

How can I provide authorisation to deposit (deposit okay)?

To issue a deposit okay for all your future parcels, register in myDPD or the DPD App, or log in and enter the desired location in your "Preferences", for example in the garage or carport. When filling in the online form, please make sure that the desired safe place is described briefly and concisely, is at the delivery address, is secure and is not mobile. In addition, the deposit okay can't be used as a power of attorney for other persons. For this purpose, please download our power of attorney form.

What codes can I scan?

You can scan the QR code on the parcel info card you found in your mailbox and get all the parcel details displayed. You can also scan the barcode on a parcel label.

Do I have to activate my location to see the Live-Tracking?

Sharing your location will make it easier for you to find nearby parcel shops in the search function. But you can also make the search without sharing your location by entering your postcode or town.

What are the advantages of registering in myDPD?

These are the advantages of registering in myDPD or in our app: you will be notified as soon as a parcel is on its way to you and can store personal delivery preferences, such as a permanent deposit okay for all your future parcels, or the favourite parcel shop to which we should deliver when you are not at home.