Guest

The delivery vehicle has not moved in Live-Tracking for a long time. What is the reason for this?

There are various reasons why the delivery vehicle may remain motionless for some time in Live-Tracking, e.g.:

  • The driver is delivering several parcels to different consignees at the same address and needs a little more time to do so.
  • Especially in city centres the driver does not park the vehicle at every individual delivery stop, but delivers parcels to consignees within reach on foot.
  • The driver is taking a break.

If the vehicle has not moved for several hours, please contact us.

Our Customer Service will be happy to help.

  • Describe your query to us in the contact form. We will get back to you by email as soon as possible.
  • Or call us on +49 6021 150 415.