A parcel that is shown to me as "delivered" has not yet been delivered to me. What is the reason for this?

We will be happy to help you find your parcel.

  • Was the parcel perhaps delivered to a neighbour?
  • Is the parcel at the specified safe place, e.g. in the garage?
  • Did we drop the parcel off for you at a parcel shop?

Your parcel still can't be located?

Our Customer Service will be happy to help you.

  • Describe the matter to us in the contact form. We will get back to you by email as soon as possible.
  • Or call us on +49 6021 150 415.