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Parcels which are delivered to the Pickup parcelshop are stored there for 7 calendar days. Calendar days are every day of the week, including Sunday.

Yes, you can not only receive parcels, but also send them in our Pickup parcelshops. Returns and parcels that are provided with an online and paid parcel voucher can be placed in any of our shops.

Yes, you can also collect your parcel from the Pickup parcelshop without the parcel notification card. We simply need proof of identity in the form of your ID card, for example. If someone else collects your parcel for you, this person must also provide proof of identity, together with the authorisation form filled out by you.

As soon as we have delivered your parcel to the Pickup parcelshop it will be ready for collection. You will receive notification by email and/or SMS. You can also check the status of your parcel at any time by means of the DPD app, myDPD or our parcel tracking function.

Yes, you are welcome to collect parcels for a family member, friend or acquaintance. To do so you will need proof of identity and an authorisation form filled out by the consignee of the parcel.