Both shippers and consignees benefit from our flexible solutions for returning parcels. As a shipper you can integrate the Return button directly in the shipping confirmation or in your online shop. This saves you additional work and ensures trouble-free returns management on the part of your customers. If you as a consignee wish to return an article, one touch is all it takes to create a return label.
It isn't always possible to avoid returns. But implementing them can be made easy. With myDPD you manage all your returns efficiently, which provides you with more flexibility, more control and therefore satisfied customers.
Wide-ranging options: Whether it's a conventional enclosed label, a return label by email or using the app – we've got the right solution for every business.
myDPD: With myDPD we provide you with full control over your returns management.
Efficiency: Our returns management can be simply integrated into your IT system. This means that your goods are quickly available for sale once more.
Innovative: The DPD Return button
In the DPD App consignees can place a return order simply by tapping the screen. The app automatically creates a return label, that the recipient only has to affix to the parcel. Afterwards he can hand in the parcel at the Pickup parcelshop.
Integrated: Returns by click
You provide a link to myDPD in your shipping confirmation or directly in your online shop. Your consignees can then recreate their returns, and you have everything under control.
Efficient: Returns on request
On request of your consignee you can send them an email with the return label in PDF format or a link to myDPD.
Flexible: The multicarrier label
The multicarrier label now also enables consignees to return parcels with a DHL label via one of our 8,000 Pickup parcelshops.
Innovative: The DPD Return button
In the DPD App consignees can place a return order simply by tapping the screen. The app automatically creates a return label, that the recipient only has to affix to the parcel. Afterwards he can hand in the parcel at the Pickup parcelshop.
Integrated: Returns by click
You provide a link to myDPD in your shipping confirmation or directly in your online shop. Your consignees can then recreate their returns, and you have everything under control.
Efficient: Returns on request
On request of your consignee you can send them an email with the return label in PDF format or a link to myDPD.
Flexible: The multicarrier label
The multicarrier label now also enables consignees to return parcels with a DHL label via one of our 8,000 Pickup parcelshops.
With us your customers abroad can also conveniently return parcels to you.
We offer our international returns service for Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Ireland, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Sweden, Slovakia and Spain.
Saving a trip: The return shipment is picked up and delivered directly to the manufacturer. We implement your drop-shipment business in a successful and uncomplicated way. With our import service we ensure trouble-free customs clearance and keep you fully informed right up to the actual delivery.
Saving a trip: The return shipment is picked up and delivered directly to the manufacturer. We implement your drop-shipment business in a successful and uncomplicated way. With our import service we ensure trouble-free customs clearance and keep you fully informed right up to the actual delivery.
Options for your returns service | Returns handed in at the parcel shop | Return collection requests |
Returns via the DPD App | - | |
Returns from your online shop | - | |
Multicarrier-label | - | |
Returns as parcel inserts | - | |
International | Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Ireland, Latvia, Lithuania, Luxembourg, the Netherlands, , Poland, Portugal, Sweden and Spain | Belgium, Bulgaria, Denmark, Estonia, Finland, France, Ireland, Italy, Croatia, Latvia, Lithuania, Lichtenstein, Luxembourg, Monaco, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Czech Republic, Hungary |
Express | - | |
Different consignee address for the return | ||
Collection with delivery to third-party | - |
Returns handed in at the parcel shop |
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Returns via the DPD App |
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Returns from your online shop |
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Multicarrier-label |
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Returns as parcel inserts |
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International | Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Ireland, Latvia, Lithuania, Luxembourg, the Netherlands, , Poland, Portugal, Sweden and Spain |
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Express | - |
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Different consignee address for the return |
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Collection with delivery to third-party | - |
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Return collection requests |
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Returns via the DPD App | - |
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Returns from your online shop | - |
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Multicarrier-label | - |
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Returns as parcel inserts | - |
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International | Belgium, Bulgaria, Denmark, Estonia, Finland, France, Ireland, Italy, Croatia, Latvia, Lithuania, Lichtenstein, Luxembourg, Monaco, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Czech Republic, Hungary |
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Express |
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Different consignee address for the return |
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Collection with delivery to third-party |
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As a fulfillment service provider we take care of the entire spectrum of logistics operations.
Unique on the market: we provide climate friendly shipping for all parcels – at no additional cost to our customers.
The shipping of returns also involves a significant quantity of CO2. So it's good to know that we also provide climate friendly shipping for returns.
The DPD Return Button
With just a few clicks, you can return your parcels directly via the app.
Access to the returns label
You will receive your returns label from the shipper - already printed out in the parcel, to print out by email or digitally as a QR code in the DPD app.
Simple drop-off at the parcel shop
Conveniently hand in your return at one of our Pickup parcelshops.
Find a parcelshop
With 8,000 Pickup parcelshops in Germany, you are sure to find a shop near you.
The DPD Return Button
With just a few clicks, you can return your parcels directly via the app.
Access to the returns label
You will receive your returns label from the shipper - already printed out in the parcel, to print out by email or digitally as a QR code in the DPD app.
Simple drop-off at the parcel shop
Conveniently hand in your return at one of our Pickup parcelshops.
If you are expecting a parcel, you can also simply hand your return to the delivery driver.
We'll tell you how to package your returns properly so they arrive safely at the online store.
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