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Award presented by the A.Z. Institute, Deutsche Gesellschaft für Qualität e.V. (German Association for Quality) and forum! GmbH
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For the sixth time in succession Nuremberg-based DPD iloxx eService GmbH receives the award for "Germany's customer champions"
Nuremberg/Aschaffenburg, 12 May 2017 – DPD iloxx eService GmbH is once more among "Germany's customer champions". This is already the sixth time that the subsidiary of parcel and express service provider DPD has received this accolade. The award is based on a survey of parcel shippers, covering such aspects as corporate image, customer orientation and customer service. The competition is organised by the F.A.Z. Institute, Deutsche Gesellschaft für Qualität e.V. (German Association for Quality) and forum! GmbH. This new award comes only a short time after the high standard of customer focus shown by DPD iloxx eService GmbH was rewarded with a prize in the "TOP Service" competition in April of this year.
"We are delighted that we are once more among 'Germany's customer champions"
Daniel Penno, CEO of DPD iloxx eService GmbH
"We are delighted that we are once more among 'Germany's customer champions'," states Daniel Penno, CEO of DPD iloxx eService GmbH. "What is especially important to us is the fact that this assessment is based directly on the ratings and experiences of our customers."
DPD iloxx eService GmbH was founded in 1999 as iloxx AG by Volker Hofmann and IT specialist Matthias Emmel, and has been a wholly-owned DPD subsidiary since 2011. At the iloxx head office in Nuremberg a team of over 250 are responsible for a major part of DPD's customer service for shippers and consignees – either by telephone, email or chat, and on social channels such as Facebook and Twitter. In addition DPD iloxx also provides support for online portals such as MyDPD Business, with which DPD's customers can place and conveniently manage their parcel shipping orders.
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Image: For DPD iloxx the accolade of "Germany's customer champion" is the company's second award for excellent customer focus within a very short time.