28. April 2017 | Press release
DPD iloxx once more receives the "TOP SERVICE DEUTSCHLAND" award for excellent customer service
The Institute for Market-oriented Management together with the consultants ServiceRating and YouGov confirm the DPD subsidiary’s excellent customer focus
For the sixth time in succession Nuremberg’s DPD iloxx eService GmbH is among Germany’s top 50 companies with the highest level of customer orientation
Nuremberg/Aschaffenburg, 28 April 2017 – For the sixth year running DPD iloxx eService GmbH has been honoured with the “TOP SERVICE Deutschland” award, certifying that – when it comes to customer service – the subsidiary of parcel and express service provider DPD is among Germany’s top 50 companies. The award is based on customer surveys backed up by an evaluation model applied by the Institute for Market-oriented Management led by Mannheim University’s Prof. Christian Homburg. Further organisers of the competition are the “Handelsblatt” business journal and the consultants ServiceRating and Yougov.
“Every day our entire team is committed to ensuring top-quality customer service in parcel shipping”
Daniel Penno, Managing Director of DPD iloxx eService GmbH
“Every day our entire team is committed to ensuring top-quality customer service in parcel shipping”, states Daniel Penno, Managing Director of DPD iloxx eService GmbH. “For us the TOP SERVICE DEUTSCHLAND award is not just a confirmation of our commitment, but also an honour which provides us with additional motivation.”
DPD iloxx eService GmbH was founded in 1999 as iloxx AG by Volker Hofmann and IT specialist Matthias Emmel, and has been a wholly-owned DPD subsidiary since 2011. At the iloxx head office in Nuremberg a team of over 250 are responsible for a major part of DPD’s customer service for shippers and consignees – either by telephone, email or chat, and on social channels such as Facebook and Twitter. In addition DPD iloxx also provides support for online portals such as MyDPD Business, with which DPD’s customers can place and conveniently manage their parcel shipping orders.