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The right know-how at your disposal – our FAQs.

Here you'll find answers to your questions round the clock.

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Where is my parcel?

We will be happy to help you find your parcel.  You can find out the current status of your shipment quickly and easily via:

  • the parcel tracking function in myDPD
  • the DPD App
  • the QR code on the parcel notification card.

Wie laufen Versand und Abholung rund um Weihnachten und den Jahreswechsel?

The following deadlines apply for punctual delivery:

  • Standard shipping: By December 19 for delivery by December 23. Delivery by December 23 for delivery at the end of the year.
  • Express/Priority: Delivery within one day; last delivery date December 23 (delivery by Christmas) or December 30 (delivery on December 31).
  • International: Last delivery date December 17 (Christmas) or December 23 (end of the year).

Shipments after these deadlines will not be delivered until after the holidays.

Packages will be picked up and delivered as usual – the specified deadlines are decisive. On January 6, 2026, there will be no delivery or pickup in Bavaria, Baden-Württemberg, and Saxony.

All information and further details can be found here in the press area.

All pickup shops and their individual opening hours between Christmas and New Year can be found in the shop finder.

How can I change the place or day of delivery?

As the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. You normally receive an email with the parcel number. If we have not located you at home, you will also find the parcel number on the parcel notification card which we leave in your letterbox. In the parcel tracking function four redirection options are available to you, e.g. you can give us a deposit okay, redirect your parcel to a neighbour, a parcelshop of your choice or change the day of delivery. In your \"Preferences\" you can register the type of delivery which is generally the most suitable for you.

Where do I find the parcel number?

When you receive a parcel:

  • in the shipper's confirmation of dispatch
  • in our delivery notification (email or text message)

Where can I find a Pickup parcelshop?

Find the parcel shop near you in our Pickup parcelshop Finder. You can send or redirect your parcel to your favourite parcel shop.


 

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If you would like to get in touch with us in person, simply use our contact form.