Here you will find questions and our answers relating to the subject of receiving parcels. We will tell you how to track and redirect your parcel, give you answers about parcel delivery and how to evaluate our services.
Your parcel is currently still at the parcel delivery centre and can't be processed for delivery at the moment.
The possible reasons for this are:
We will be happy to help you find your parcel.
There are various reasons why the delivery vehicle may remain motionless for some time in Live-Tracking, e.g.:
With a drop-off okay you allow the DPD driver to leave your parcel in a safe place which you specify, for example in the garage.
You can issue a one-time drop-off okay for a parcel in your parcel tracking, or enter a drop-off okay as a permanent delivery preference for all your parcels.
We will be happy to help you as a consignee.
We will be happy to help you if the tracking system shows that your parcel was delivered, but you in fact have not received it.
After you have received a DPD parcel, we would be pleased if you would rate our delivery service in myDPD or the DPD App. To do so, enter the parcel number and assign 1 to 5 stars in your rating.
If the contents of the parcel are damaged when they reach you, you should first contact the consignor. We can only investigate the case and inspect the damage on the instructions of the consignor.
Unfortunately a rating cannot be changed subsequently.