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How can we help you?
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Pickup Paketshop - Pickup Paketshops
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Where can I find the nearest parcel shop or parcel station?
Enter your address or postal code into our Pickup Finder. The map shows you all Parcel Shops and Parcel Stations in your area, including opening hours.
What does the Red Star in the Address field of the Pickup parcelshop mean?
The red star indicates your favourite parcel shop. Your favourite parcel shop serves as the delivery destination for parcels that you are unable to take delivery of at home. You can change your favourite parcel shop at any time and as often as you like under "Delivery preferences".
Can I enlarge the map in the parcel shop finder?
Yes, with a click/tip on the map it magnifies.
What do the filters within the parcel shop finder mean?
With the filters you can see which offers are possible in the parcel shop.
Where is the distance calculated from?
The distance is calculated from your activated location.
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Pickup Paketshop - Allgemeines und Service
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How do I file a complaint?
Complaints depend on your role: recipients must contact the shipper, while business customers submit claims via the myDPD complaint form.
If I wish to send a parcel from a Pickup parcel shop or parcel locker, what dimensions are accepted?
Please note the following maximum weights and dimensions when shipping:
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Pickup parcel shop: 20 kg, length 100 cm, girth 250 cm
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Parcel locker: 20 kg, length 61 cm, width 44 cm, height 37 cm
Here you will find our handy parcel size calculator.
Where can I find the nearest DPD parcel shop or parcel station?
Use the DPD parcel shop finder to locate all parcel shops and stations near you, including opening hours. Simply enter your address or postal code.
What can I do if the opening hours of a Pickup parcelshop do not match those shown on the website?
Please feel free to contact us, we will check your reference and update our data.
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Pickup Paketshop - Paket empfangen und versenden
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How much time do I have to pick up my parcel at the parcel shop?
You parcels can be collected within 7 days at a parcel shop and 3 days at parcel stations. Important: Calendar days include Saturdays, Sundays, and holidays. (Example: If a parcel is delivered on Monday, it must be picked up by the following Monday at the latest.)
Can I also send via the parcel shop?
Yes, you can not only receive parcels, but also send them in our Pickup parcelshops. Returns and parcels that are provided with an online and paid parcel voucher can be placed in any of our shops.
Can I pick up my parcel without the parcel info card?
Yes, that is possible. You don't need the parcel info card from your letterbox.At the parcel shop, you just need to show your official photo ID (an ID card or passport).
When can I pick up my parcel at the shop or station?
As soon as your parcel has been scanned at the parcel shop or parcel station, it is ready for collection. You will automatically receive a notification via email or SMS. You can view the current status at any time in the DPD App. Please wait for the collection notification before going to the parcel shop or parcel station.
Can I pick up a parcel for someone else?
Yes, with the recipient's signed power of attorney and your own ID, you can pick up their parcels from the shop.
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Pickup Paketshop - Paketshop werden
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How can I become a parcel shop partner?
We are delighted that you wish to become part of our network. You can find out about the benefits available to our partners and apply directly online here.
Can I suggest a store as a possible parcel shop?
Do you know a store (copy shop, drugstore etc.) in your neighbourhood which would be a suitable parcel shop? You are welcome to propose it to us using our online form – we appreciate your tips and suggestions.